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CRM Specialist

Uklon is a product IT company which develops a leading ride-hailing service. Daily, Uklon expert team pumps up one of the largest infrastructures on the market of Ukraine and abroad ensuring the interaction between drivers and riders.
We create a high-load product with ambitious technological challenges, latest innovations and non-trivial moves behind. Our work framework is to test new hypotheses, push our ideas using the latest tech stack.
So, accept the challenge and come into play with the world giants on equal footing! Let’s drive the industry together!

Join us as a CRM Specialist

 

Drive with Us

 

Hiring process:

An introduction and a technical meeting.

For details on meeting our team, please contact Vitalina, Administration Recruiter

 

What our offer includes specifically for this role:

  • growing together with the leading technology company, which is a national leader in ride-hailing services
  • realising your most ambitious goals as quickly as possible while achieving the company’s goals
  • influencing the business results of the company, which serves more than 7 million Ukrainians, and participating in building business processes to enter new markets
  • the opportunity to use modern technological solutions to build CRM mechanics
  • gaining experience in working with Big Data – drawing conclusions and making decisions based on large data sets
  • a company culture where everyone is significant and valuable and has an impact on the processes

How exactly you can influence the development of the Company:

  • working on segmentation and building the customer lifecycle by region and country

  • developing and implementing motivational programmes for customer retention by region and country

  • validating hypotheses of customer interaction through various CRM activities

  • analysing CRM activities through A/B testing and providing recommendations based on their results by region and country

  • monitoring and responding to competitors’ actions in terms of marketing

  • managing cross-team projects and partially communicating with developers

To achieve the results, you will need:

  • experience in building a customer lifecycle in b2c companies

  • experience in formulating, setting and describing the ToR for obtaining the necessary data

  • experience in analysing the customer base through cohort analysis, RFM analysis, etc.

  • experience in developing and implementing motivational customer retention programmes

  • advanced Microsoft Excel skills (for data analysis)

  • experience in risk management

Challenges for three months:

  • adapting in a team and group of colleagues

  • getting to know all available data sources

  • getting to know the current customer lifecycle and making suggestions for its improvement

  • setting up analytical monitoring of the situation on the client base by country

How do you manage your working hours?

  • You determine a convenient time for yourself;                      business hours, when everyone is always in touch, are from 11:00 a.m. to 04:00 p.m.

  • You choose a convenient format by yourself (office/remotely/mixed), work from any corner of Ukraine and the world

  • 20 days off for personal needs and 10 days off due to illness (with remuneration)

  • day off on your birthday as a gift from the Company

  • day off for blood donation

How will you level up your skills in Uklon?

  • in-house trainings, workshops, hackathons, knowledge sharing, etc.
  • corporate training
  • corporate library and subscriptions to information resources
  • attending webinars, lectures involving company speakers, etc.
  • personal/team budget for training
  • English lessons

 

Work (War) — Life Balance

We are a socially responsible company, so we devote a lot of time to volunteering activities and regularly support team spirit outside of working hours: we take pleasure in exciting team building events, sports competitions, etc. We say no to routine and monotony, so we create the environment where you can really enjoy doing your job. We are fun to be with.

 

Health Care:

  • corporate health insurance, including for members being abroad

 

If you are looking for a vibrant and ambitious product company aiming at development and global expansion, if you are interested in using the latest technologies and ready to further improve your expertise, join the Uklon team.

    Send CV through the form:

    Submission via Linkedin

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    vitalina.havryliuk [EN]

    If you have any questions or need to send your CV, please contact Recruiter Vitalina