USER AGREEMENT

(General Terms and Conditions for Access to the Online Service for Searching, Booking, and/or Purchasing Tickets or Other Travel Documents)

1. DEFINITIONS

In this User Agreement (hereinafter referred to as the “Agreement”), the terms listed below shall have the following meanings:

1.1. Administrator – a legal entity established in accordance with the laws of Ukraine – Limited Liability Company “UKLON CORPORATE,” EDRPOU code 44378710. The Administrator is not a seller of Travel Documents and is not liable for settlements between the User and the Seller and/or Service Providers.

1.2. User – any legally capable natural person who at the time of registration on the Website and/or in the Mobile Application, has turned 18 (eighteen) years old, or a legal entity that has accepted the terms of this Agreement and gained access to the Online Service.

1.3. Passenger – a natural person who is the recipient of the Service Provider’s Services. A Passenger may be a User; however, they may not be a User but rather another person on whose behalf the User has the legal right to act and acquire the corresponding rights and obligations.

1.4. Service Provider (or Provider) – a legal entity or individual entrepreneur who, based on the relevant permits/licenses in accordance with applicable law, provides Users and/or Passengers with transportation services using Travel Documents booked and/or purchased via the Online Service.

1.5. Seller – a legal entity that, in accordance with contracts concluded with Service Providers or other persons, on a legal basis, offers the User the Services of the Service Providers (including Travel Documents that grant the right to receive these Services) and receives payment from the User for their cost under the terms provided for in the agreement concluded directly between the User and the Seller, and the Rules for the Provision of Services by Service Providers. The Seller is in a contractual relationship with the Administrator. The Seller, in accordance with the terms of this Agreement, is:

1) LLC “FATPAYMENTS” located at: Ukraine, 79035, Lviv, 186 Zelena St.; Identification Number: 38172204, Individual Tax Number: 381722013068, in relation to which the Administrator acts as an agent ensuring:

• the receipt and accurate display in the Online Service of information received from the Seller and/or Suppliers regarding Suppliers’ Services, Travel Documents, completed Bookings, and other related information;
• the exchange of information and documents, including Travel Documents, between the Seller, the Online Service, and Users, as well as their technical support.

The User confirms that they have read, unconditionally accept, and agree to comply with the Seller’s Terms of Service (public offer agreement) and the Seller’s personal data protection policy (privacy policy), which are posted and publicly available on the website at the following link: https://tickets.ua/.

1.6 The “Uklon” Online Service for searching, booking, and/or purchasing Travel Documents (hereinafter referred to in this Agreement as the “Uklon” Online Service, the Online Service, the Technology Platform, or “Uklon Travel”) – constitutes a technological platform in the form of an interconnected set of computer programs and electronic data in the form of numbers, letters, symbols, images, and their combinations (including graphic information, video information, etc.), designed, among other things, for the automated monitoring, collection, processing, distribution, storage, and presentation of data regarding the Supplier’s posted Service offers for the purpose of enabling the User, at their own discretion, to make Bookings and/or purchase Travel Documents, obtain other Suppliers’ Services, provide ratings of the Online Service and to Sellers or Service Suppliers, and interact with them. In addition, the Online Service provides the ability to post and display advertising materials within the “Uklon” Mobile Application, including graphic, text, video, and other content. The display of such materials may be based on the User’s behavioral characteristics and/or the specifics of their interaction with the Online Service. The Online Service is the result of computer programming and constitutes software.

1.7. Website – a web page on the Internet at the address: www.uklon.com.ua. The Website is the result of computer programming and constitutes software.

1.8. Mobile Application (Uklon Mobile Application) – a copy of a computer program in the form of a mobile application for iOS and Android mobile devices titled “Uklon,” which is provided by the Administrator to the User for temporary use (for the duration of this Agreement) for its intended purpose by the end user as a tool for accessing the Online Service.

1.9. Personal Data – information or a set of information about a natural person who is identified or can be specifically identified.

1.10. Travel Document – a document that grants the Passenger the right to receive the Service Provider’s Services and confirms the conclusion of the relevant agreement with the Service Provider.

1.11. Order – the User’s order to purchase or Book Ttravel documents, structured according to the details and parameters specified in the Online Service when creating the Order.

1.12. Booking – the reservation (removal from open sale) of the Service Provider’s Services selected by the User when placing the Order. A Booking may require prepayment or full payment at the time of its creation, or payment within the specified timeframe. Based on the Booking confirmed by the Seller, the corresponding Travel Document is issued and sent to the User’s email address and, as a general rule, is available for viewing in the Online Service.

1.13. Service Agreement — an agreement under which, between the Service Provider and the User and/or Passenger, based on the schedule, fares, and published terms of service, legal relations arise, the substance of which, in particular, is the Service Provider’s obligation to provide the User and/or Passenger with the Services properly and in a timely manner, and the User’s and/or Passenger’s obligation is to comply with the rules for the provision of Services and pay for them.

1.14. Supplier’s Services — a set of services provided by the Supplier to the User and/or Passenger after the creation of a Booking and the issuance of a Travel Document. The scope, terms, and period of the Supplier’s Services are selected independently by the User when creating a Booking.

1.15. Terms of Service — a general term for the terms and conditions of the Seller and Service Providers, in accordance with which the booking, purchase, use, cancellation, modification, and/or refund of the relevant Service is carried out, and which are mandatory for Users and/or Passengers to review, agree to, and comply with. The Terms of Service are established by the Seller and Service Providers in accordance with their own commercial terms and conditions, as well as the relevant requirements of legislation and international rules that may apply to such Services. The Terms of Service may be presented to Users for review and acceptance in the form of public documents, written documents, etc.

2. GENERAL PROVISIONS. LIMITATION OF THE ADMINISTRATOR’S LIABILITY

2.1. This Agreement is a contract between the User and the Administrator regarding the provision of access (supply of software) to the Online Service, which enables the User to search for, book, and/or purchase Travel Documents from Sellers or Service Providers for the purpose of receiving Services.

2.2. The User understands that access to the Online Service is provided by downloading and using a computer program (Mobile Application), as well as by entering relevant data and using the software functions of the Website (if this functionality is available on the Website).

2.3. Information about the Services is posted on the Online Service in accordance with the terms of agency and other agreements entered into by the Administrator with Sellers and/or Service Providers. When creating an Order on the Online Service for the purpose of booking or purchasing a Travel Document, the User enters into a direct contractual relationship with the Sellers and/or the Administrator’s Service Providers, whereby the Administrator only:

• posts on the Online Service the information received from Sellers and/or Service Providers regarding Service Providers, departure times and estimated arrival times, the availability of Travel Documents, their cost, the terms of Booking or purchase, etc.;
• transmits to the relevant Seller and/or Service Provider the details of the User’s Order and information about the User to the extent necessary to complete the Booking or purchase of a Travel Document.

2.4. Complete information regarding the procedure and terms for the provision of Services and their payment is contained in the Terms of Service, made publicly available by Sellers and/or Service Providers, and/or in contracts (including public ones) concluded directly between the User/Passenger and the Sellers and/or Service Providers.

2.5. The content of the Online Service and the list of Service Providers’ Services may change. The current list of Service Providers’ Services, trips, etc., and information about them, as provided to the Administrator by Sellers and Service Providers, is specified directly on the Website and in the Mobile Application at the time of use.

2.6. The User agrees and acknowledges that any information in the Online Service is provided “as is” and shall not be construed as a call to action or an explicit recommendation or preference for any of the Sellers or Service Providers. The User uses this information and the technical capabilities of the Online Service at their own risk and without any guarantees from the Administrator.

2.7. By making a Booking and purchasing Travel Documents, the User confirms that they and the Passengers are familiar with and agree to:

– all terms of this Agreement, the Service Providers’ Terms of Service, information regarding which is contained in the Online Service and/or was provided to Users directly by the Seller or Service Provider, including the terms for cancellation, exchange, or return of Travel Documents;

– the terms for the processing of personal data by the Suppliers, the Seller, and the Administrator (acting as the Seller’s agent, on behalf of and at the Seller’s direction). Acceptance of the privacy policies of the Seller, the Suppliers, and the Administrator is required to accept the provisions of this Agreement;

– that any violation of any terms of this Agreement, as well as the Terms of Service to which the User has consented, may result in the cancellation of the Booking, denial of access to the purchased Services — including without a refund of the amounts paid for them — and reimbursement by the User of all losses incurred by the Administrator as a result of such violation, etc.

2.8. Relationships between Users and Sellers, Service Providers, or third parties (payment institutions, etc.) regarding payment for Travel Documents, refunds, the provision of Service Providers’ Services, the processing of personal data, and other matters not governed by this Agreement are governed by the Service Providers’ Terms of Service and/or agreements (including public agreements, adhesion contracts, etc.) entered into directly between the User/Passenger and the Sellers and/or Service Providers, and which are made publicly available by the Sellers and/or Service Providers.

2.9. Given that the Online Service displays information about Travel Documents and Services from Sellers and Service Providers, the Administrator is not responsible for its completeness and accuracy. The final confirmation of the accuracy and completeness of information about Services on the Online Service, and responsibility for this, lies with the Seller and/or Service Providers. The Administrator does not verify the accuracy of such information and is not liable for technical errors or data discrepancies on the part of the Seller/Service Provider.

2.10. The Administrator bears no responsibility whatsoever for any and all actions or inactions, errors, omissions, disclaimers, statements, warranties, breaches, or negligence on the part of the Seller and/or Service Provider, including, but not limited to, incidents that may arise during or as a result of the use of the Service Providers’ Services (including, but not limited to, during boarding a trip, etc.).

2.11. The User confirms that he and the Passengers are familiar with and undertake to independently comply with all requirements of the countries of departure, transit, and arrival, and bear full responsibility for the preparation, availability, and proper processing of visas and documents required for crossing the borders of transit countries and the country of arrival.

2.12. The Administrator bears no responsibility for waiting times at border crossing points, customs clearance times, including for losses and additional expenses incurred during or as a result of such delays.

2.13. No provision of this Agreement constitutes a guarantee of the provision of Services by their Suppliers. In any case, the Administrator is not a party to the contractual relationship arising between the User and the Seller or Service Provider, and is not a guarantor of the provision of the relevant Services.

2.14. No provision of this Agreement is intended to imply or imply that the Administrator is a provider of Services and/or a Seller of Travel Documents. The Administrator cannot and does not influence the terms of service provision by their direct providers and shall not be liable for any violations on their part.

2.15. The Service Providers listed on the Online Service are independent entities with respect to the Administrator. Full responsibility for the provision of Services lies with the respective Service Provider.

2.16. The Administrator is not liable for the timing, content, relevance, and quality of the provision of Services, the availability of these Services at any given time, nor is the Administrator liable to Users for any potential negative consequences or damages caused to the User as a result of the failure to provide or the improper provision of Services.

2.17. The User has the right to contact the Administrator with a request for information regarding the operation of the Online Service and other issues related to the performance of this Agreement.

2.18. When using the Online Service, the User, regardless of their legal status and legal capacity, is subject to the rules and restrictions set forth in this Agreement.

2.19. The Agreement, including all amendments and additions, is posted for public viewing on the Website and in the Mobile Application.

2.20. The User confirms that they have fully read and accept the terms of this Agreement, without any warnings or modifications. If the User disagrees with any provision of this Agreement, the User may not access the Online Service. The User agrees to comply with the terms of this Agreement and to the related processing of personal data during the User’s registration on the Website and/or in the Mobile Application, and/or when placing an Order on the Website without User registration.

2.21. The Administrator may supplement or otherwise modify this Agreement without prior notice to the User. The User hereby consents to changes to the Agreement without requiring any special confirmation from the User.

2.22. The Website, Mobile App, and Online Service are not intended for the posting of confidential information, restricted-access information, or third-party information for which the Administrator has not granted the necessary permissions and authorizations, and/or which violates legal requirements.

2.23. The Administrator shall not be liable for any harm to life or health, any direct and/or indirect losses, material and/or immaterial damage, liabilities, or losses incurred as a result of: the User’s use or failure to use access to the Online Service; the posting of data, including personal data, on the Website and/or in the Mobile Application; the User’s inability to access the Online Service or their use of such access; the failure or improper provision of Services to Users by Sellers or Service Providers; any actions or inactions of Sellers or Service Providers; the presence or absence of any powers, permits, licenses, or approvals held by Sellers or Service Providers; the presence or absence of any special legal status held by Sellers or Service Providers, etc.; the unauthorized distribution, alteration, or destruction of User information resulting from the use of access to the Online Service.

2.24. The Online Service, Website, and Mobile Application are provided for use by Users on an “as is” basis. The Administrator is not liable to the User for ensuring that the Online Service, Website, or Mobile Application meets the User’s expectations and/or that access to the Online Service is provided without interruption, reliably, and without errors. The Administrator is not liable for any changes, temporary or permanent suspension of the Online Service, Website, Mobile App, or any part thereof, and/or access to the Online Service. The operation of the Online Service and access to it may be disrupted by force majeure events and other factors that the Administrator is unable to prevent or overcome.

2.25. The Administrator is not liable for the operability or for ensuring the security and safety of information transmitted during the User’s payment transactions, including for the actions of the bank, international payment systems, or other participants in the technical process of settlement. All relationships regarding payment processing are governed by the terms and conditions of payment systems that are binding on the User and by the User’s agreements with the bank that issued the User’s bank card.

2.26. The Administrator is always ready to take into account the wishes and suggestions of any User of the Online Service, Website, or Mobile Application regarding their operation.

2.27. The Administrator has the right, but is not obligated, to insure the life and health of Users while the Services are being provided by Service Providers. The Administrator shall arrange such insurance at its own expense; the User is not required to pay any insurance premiums. The choice of insurance company and the terms of insurance are determined at the Administrator’s discretion, to which the User consents. The User has the right to withdraw their consent to insurance at any time by sending a corresponding notice to the Administrator’s email address:control@uklon.com.ua .

3. USER REGISTRATION AND INFORMATION ABOUT THE USER AND PASSENGERS

3.1. A User who has not previously been registered with the “Uklon” Online Service, by registering through the Website or Mobile App, thereby creating a unique User account, gains access to the Online Service, including the Online Service’s functionality for searching, booking, and purchasing Travel Documents.

3.2. User registration in the Online Service means that the User has read the terms of this Agreement and has given their full and unconditional consent to comply with its terms and to the related processing of personal data (Privacy Policy).

3.3. A User who is already registered with the “Uklon” Online Service may access the Online Service’s functionality for searching, booking, and purchasing Travel Documents by navigating to the corresponding page on the Website or to the corresponding section in the Mobile App, provided they give their full and unconditional consent to comply with the terms of this Agreement in accordance with the procedure provided by the Online Service.

3.4. Upon registration, the User is required to provide accurate information about themselves by completing the registration form in accordance with the algorithm proposed by the Online Service.

3.5. The User confirms that all information provided by them in the Online Service, including information provided during registration and information about Passengers, is truthful, accurate, up-to-date, and complete. The User undertakes to promptly update their contact and personal data specified in the Online Service. The User bears full responsibility for the information provided by them in the Online Service, including information provided for making a Booking or paying for a Travel Document ordered through the Online Service. The User bears full responsibility for ensuring that the transliteration of the Passenger’s last name, first name, and patronymic matches their foreign passport. Any fees for making changes to the Travel Document shall be paid by the User.

3.6. To correctly create an Order and receive Services from Suppliers, the User must provide an email address and mobile phone number, which must be current and accurate. The User bears full and sole responsibility for providing such data. The Administrator is not obligated to verify and is not liable for any incorrect or erroneously provided email address, incorrectly provided mobile phone number, or email service settings (spam filters, etc.), and, accordingly, for the User’s failure to receive notifications regarding the made Booking or the Supplier’s Services, including, but not limited to, notifications about changes in the date and/or time of departure (departure) and arrival (arrival) of the trip, trip cancellations, etc.

3.7. In the event that the Administrator sends letters, messages, or notifications to the mobile phone number or email address provided by the User, the User bears full responsibility, including legal liability, and the risks associated with the possible consequences of using an incorrect email address or mobile phone number, including for the actions of third parties.

3.8. The User has the right to use the Online Service on behalf of other persons (Passengers, etc.), on whose behalf the User has the legal right to act and acquire the corresponding rights and obligations. The User hereby confirms that such other persons have authorized the User and that the User has the legal right to select and purchase the Suppliers’ Services on their behalf, and to consent to the processing of their personal and payment data necessary for making a Booking or receiving the Services. The User is obligated to inform such persons of the terms of this Agreement in a timely manner, in full, and prior to taking any actions aimed at making a Booking or purchasing a Travel Document. The User bears responsibility for the consequences and actions of such persons resulting from such failure to inform.

3.9. The User undertakes to immediately and fully notify the persons on whose behalf the User is acting of any changes or cancellations regarding the ordered Services, as well as of any information regarding the ordered Services received by the User via email, phone, or other means in accordance with this Agreement. The User shall bear sole responsibility for the consequences resulting from such failure to notify.

3.10. If the User provides inaccurate information during registration or subsequently while using access to the Online Service, the Administrator has the right to suspend or cancel the User’s account (registration) without prior notice or obtaining any consent from the User.

3.11. The Administrator has the right to delete the User’s account if it has not been used by the User for 12 (twelve) calendar months.

3.12. When registering via the Website and/or Mobile Application, the User is required to enter a unique password. In doing so, the User bears full responsibility for the security of the password provided and the protection of their account.

3.13. If a third party gains access to the User’s account, the User must immediately notify the Administrator so that appropriate measures can be taken, provided that the User can confirm that the account rightfully belongs to that specific User.

3.14. The User is solely responsible for safeguarding their passwords and other confidential information. The Administrator shall not be liable for the consequences of the User’s loss of confidential information regarding their personal data (username and password). This provision applies both to the User’s voluntary disclosure of personal data to third parties and to the loss of confidential personal data by the User against their will.

4. PERSONAL DATA

4.1. All matters related to the collection, use, protection, and other processing of the User’s personal data by the Administrator as the controller of personal data within the meaning of the Law of Ukraine “On the Protection of Personal Data” are governed by a separate Privacy Policy for users of the “Uklon” online service (available at: https://uklon.com.ua/terms-and-conditions/privacy-policy/) of the Administrator, which is posted on the Website and in the Mobile Application, the terms of which the User accepts upon registration in the Online Service and through its use.

4.2. The terms for processing Users’ personal data for the purpose of providing Services by Suppliers and the Seller, as well as for the purpose of booking and issuing (invoicing) Suppliers’ Services by the Administrator acting as the Seller’s agent, on its behalf and at its request, are governed by the Privacy (Confidentiality) of the Suppliers and the Seller (which are posted and publicly available on the website at the link: https://tickets.ua/) respectively, which are accepted by the User by accepting this Agreement and by using the Services of the Suppliers and the Seller.

4.3. The User’s independent review of the public resources and acceptance of the terms of the Privacy (Confidentiality) Policies of the Seller, Suppliers, and Administrator are necessary for the conclusion and performance of this User Agreement.

5. GENERAL RULES FOR MAKING BOOKING AND PURCHASING TRAVEL DOCUMENTS

5.1. When making a Booking via the Online Service, the User is required to provide their personal data, as well as the personal data of the Passengers (if the Booking is made for Passengers), in accordance with the procedure provided by the Online Service. The list of personal data or other information required to make a booking may be changed at any time in accordance with the instructions of the Seller/Suppliers. Any changes to the issued Travel Document (change of last name, first name, patronymic, date, etc.) are made in accordance with the Supplier’s rules and may require an additional fee, which the User pays independently. To complete a Booking, the User must fill in all fields in the Online Service marked as required.

5.2. The deadline for paying for the Booking and/or purchasing the Travel Document is specified by the Service Provider. The Administrator cannot influence changes to the established deadline and bears no responsibility in this regard.

5.3. A Booking may be canceled in cases provided for by the Service Providers’ Terms of Service or the Seller’s agreements/rules, the contents of which the User has reviewed and agreed to comply with.

5.4. The User agrees and fully understands that if a Booking is canceled and rebooked, the cost of the Travel Document may differ from that of the previous Booking. In this case, the User has the right to accept the terms of the new Booking (including by making payment) or to decline it/cancel it.

5.5. Information regarding all Bookings made by the User using the Online Service, as well as the corresponding Travel Documents issued via the Online Service, is contained therein and, if necessary, may be sent to the User via email or other means of communication provided for in this Agreement.

5.6. The Passenger agrees to print the Travel Documents on paper independently if required by law, the Service Providers’ Terms of Service, or other requirements, including if specified in the Travel Document itself. The Administrator is not liable for the printing of Travel Documents or any risks associated therewith.

5.7. Requirements regarding the type and form of the Travel Document are established by law and the Service Providers’ Rules.

5.8. The User may also receive notifications from Service Providers regarding the ordered Service. The Administrator bears no responsibility for the exchange of messages between the User and Service Providers that occurs without the use of the Online Service.

6. GENERAL RULES FOR PAYMENT OF TRAVEL DOCUMENTS

6.1. Payment for Travel Documents issued through the Online Service is made directly to the Seller or the relevant Service Provider using the payment methods and means offered in the Online Service, in accordance with the rules and on the basis of agreements (including public ones) concluded with the Seller, payment institutions that process the relevant payment transactions, and/or Service Providers. The Administrator is not responsible for the completeness and timeliness of such payments.

6.2. The User may pay for the Services using a bank card via the Mobile Application or on the Website. In doing so, the User, by following the instructions contained in the Online Service interface, is redirected to the website of the relevant payment system/payment institution that processes this payment transaction and enters their personal data and bank card details directly on the website of that payment system/payment institution. The Administrator does not store or transmit Users’ bank card data.

6.3. The acceptance and transfer of payments are carried out by the relevant payment institutions authorized to provide such services. Payment for Travel Documents may also be made by the User via the Mobile App using Google Pay or Apple Pay, provided that the relevant mobile apps have been downloaded to their mobile device.

6.4. By selecting a cashless payment method in the Online Service, the User thereby confirms that they have read and accept the terms and conditions (public agreements) regarding the provision of money transfer services without opening an account for Users, as publicly offered by the payment institutions that process the relevant payment transactions.

6.5. The recipient of funds from the User is the relevant Seller or the Service Provider directly, or authorized third parties designated by them.

6.6. The User confirms and understands that the deduction of funds for the Services from the User’s account, specified by the User in the Online Service for this purpose, is carried out by payment institutions that process the relevant payment transactions based on the terms and conditions (public agreements) accepted by the User regarding the provision of funds transfer services without opening an account.

6.7. The Administrator has the right at any time to change or remove any payment methods in the Online Service without any obligation to notify the User thereof or to amend this Agreement.

6.8. Refunds of funds paid for Travel Documents and the Supplier’s Services are made to the User directly by the Seller or the Service Providers in accordance with the rules and based on agreements (including public ones) concluded with the Seller, payment institutions that process the relevant payment transactions, and/or Service Providers. The Administrator does not hold the User’s funds and is not liable for the Seller’s or Service Provider’s failure to refund funds or non-compliance with refund deadlines in accordance with the Terms of Service and the agreements concluded between them.

6.9. The return of a Travel Document, and accordingly, the funds paid for it, may be initiated by the User through the Online Service and/or by contacting the Administrator’s support service, and/or in any other manner provided for by the Terms of Service. In this case, the refund to the User is made directly by the Seller or the Service Provider.

7. RESTRICTIONS ON USE OF ACCESS TO THE ONLINE SERVICE

7.1. When using access to the Online Service, the User may post information, personal data, and intellectual property, including but not limited to: ratings, reviews, comments regarding the Online Service and/or Service Providers, etc. In doing so, when posting information and/or intellectual property objects, the User warrants that they lawfully own such information and/or intellectual property objects or property rights thereto and/or has obtained all necessary permissions to post such information and/or intellectual property objects from third parties. In the event of claims being made against the Administrator, the User is obligated to resolve such claims independently and at their own expense or to compensate the Administrator for losses incurred by the latter in connection with the User’s unauthorized posting of information and/or intellectual property objects on the Website and/or in the Mobile Application.

7.2. The Administrator reserves the right to refuse to post, as well as to remove or block at any time information and/or intellectual property objects posted by the User at its discretion for any reason without notifying the User and without the User’s consent.

7.3. The Administrator takes no action and assumes no responsibility for the accuracy of the information, the correctness, or the legality of the posting of information and/or intellectual property on the Website and in the Mobile Application, except in cases and to the extent expressly provided for by applicable law and the terms of use of the Online Service. The Administrator does not verify the information and intellectual property objects posted by Users and is not liable for their accuracy or legality.

7.4. The Administrator undertakes to notify the User of any claims by third parties regarding information and intellectual property posted by the User. The User undertakes to grant the Administrator the right to publish the information and/or intellectual property posted by the User or to remove them.

7.5. The User agrees not to use access to the Online Service to transmit, post, or distribute in any way information whose content is illegal, threatening, defamatory, offensive, infringes intellectual property rights, promotes hatred and/or discrimination against people on any grounds, or contains insults and claims directed at other Users, the Administrator, or any third parties whose rights are established by laws and other relevant regulatory acts. It is also prohibited to distribute, via the Website and the Mobile Application, any information of an erotic, sexual, and/or pornographic nature. If the Administrator incurs any losses related to the User’s posting of illegal information, the User is obligated to fully compensate the Administrator for such losses.

7.6. Information and intellectual property objects posted by the User must not contain:

7.6.1. restrictions on the rights of minorities;

7.6.2. impersonating another person or a representative of an organization and/or community without sufficient legal grounds, including employees and/or owners of the Administrator, as well as misleading others regarding the properties and characteristics of any subjects or objects;

7.6.3. materials that the User is not authorized to make available or disclose under law or contract;

7.6.4. materials that infringe upon any patent, trademark, trade secret, copyright and/or related rights, or other intellectual property rights of a third party;

7.6.5. advertisements, “spam” correspondence, “chain letters,” invitations to participate in financial services, or the solicitation of services in any other manner;

7.6.6. materials containing computer code designed to disrupt, destroy, or limit the functionality of any computer or telecommunications equipment or software for the purpose of unauthorized access or circumvention of technical measures protecting copyright and/or related rights, as well as serial numbers for commercial software products, logins, passwords, and other means for obtaining unauthorized access to paid resources on the Internet.

7.7. When using access to the Online Service, Users are not permitted to store, post, transmit, or otherwise distribute any information and/or intellectual property objects if such actions may result in a violation of third-party rights, including the right to the protection of personal data.

7.8. If Users discover information and/or intellectual property objects whose use is restricted or whose rights belong to third parties, the User is obligated to contact the Administrator and report the infringement, specifying the Internet address of the information and/or intellectual property objects that, in the User’s opinion, infringe upon the rights of third parties, and to describe the nature of such infringement.

7.9. When using access to the Online Service, Users are prohibited from performing any actions that violate or may result in a violation of the provisions of the current legislation of Ukraine or the legislation of another country in which the User is located, as well as the relevant provisions of international law.

7.10. Any materials obtained by the User through access to the Online Service are used by the User at their own risk. The User is solely responsible for any damage or loss that may be caused to a computer and/or data as a result of downloading and using these materials.

7.11. The Administrator may block the User’s actions, as well as suspend or terminate the User’s account, if the User uses the account for purposes that violate the terms of this Agreement, including, but not limited to, situations where the User:

7.11.1. Uses the personal data of other individuals without a valid legal basis (for example, without the consent or permission of such an individual);

7.11.2. Conducts illegal financial transactions;

7.11.3. Has a negative balance of payments based on previous payments for Travel Documents, according to information provided by the Seller or Service Provider;

7.11.4. Engages in actions that impair the operation of the Online Service;

7.11.5. Abuses the Administrator’s trust by attempting to alter the terms of an Order or Booking for personal gain;

7.11.6. Falsifies data regarding the scope of the Service received;

7.11.7. Uses bots or automated mechanisms to use the Online Service;

7.11.8. Disrespects Sellers, Service Providers, other Users, employees, or representatives of the Administrator;

7.11.9. Engages in any other actions that pose financial and reputational risks or negative consequences for the Administrator.

7.11.10. The above-mentioned cases, as well as the potential for claims against the Administrator or liability for the Administrator due to the User’s actions, constitute grounds for the Administrator to take such measures.

7.12. The Administrator reserves the right to suspend or terminate access to the Online Service or any part thereof at any time for any reason (including scheduled or unscheduled technical and maintenance work, or in the event of a User’s breach of the terms of this Agreement, etc.) or in the absence thereof, without prior notice to the User.

7.13. The User may contact support and submit a request to deactivate, suspend, or cancel their account, thereby restoring access to the Online Service. Following this, the Administrator may initiate an investigation and make a decision regarding such a request. In the event of a refusal to fulfill the request, the Administrator is not obligated to provide a justification for their decision.

7.14. If a User repeatedly (more than 3 (three) times) cancels an Order within 24 hours, their account may be temporarily and automatically blocked as a warning. After several such warnings, the account may be blocked for a longer period. In the event of such an automatic block, the account cannot be restored by the Administrator until the end of the specified blocking period.

7.15. The Administrator guarantees that the intellectual property rights to the Online Service, including but not limited to: the Technology Platform, the Website, the Mobile Application, any of their components, including source code, other electronic data in the form of numbers, letters, symbols, images, and their combinations, design elements, text, graphics, illustrations, video information, and other intellectual property objects belong to the Administrator.

7.16. The Administrator grants the User a non-exclusive license to use the Online Service (Technology Platform) and the intellectual property objects included therein, namely their reproduction, in whole or in part, on the User’s own computer and/or mobile device, in a single copy on each device, as well as for public performance and public display.

7.17. The conclusion of this Agreement does not infringe upon the intellectual property rights of any third party. In the event of any claims or lawsuits by third parties regarding the User’s access to the Online Service, the Administrator undertakes to settle such claims or lawsuits independently and at its own expense.

8. FINAL PROVISIONS

8.1. This Agreement is governed by and construed in accordance with the laws of Ukraine. Matters not covered by this Agreement shall be resolved in accordance with the applicable laws of Ukraine.

8.2. The provisions of the User Agreement, available at https://uklon.com.ua/terms-and-conditions/user-agreement/, apply to this Agreement to the extent they do not conflict with this Agreement.

8.3. All disputes arising or that may arise from the relationship governed by this Agreement shall be resolved in accordance with the procedure established by the applicable laws of Ukraine, at the Administrator’s location. Throughout this Agreement, unless otherwise expressly stated, the term “laws” refers to the laws of Ukraine.

8.4. Given the nature of the relationship between the Administrator and the User, the consumer protection provisions provided for by the laws of Ukraine shall not apply to the relationship between the User and the Administrator. The relationship arising between the Administrator and the User under this Agreement shall be governed by the laws of Ukraine. The User understands that the Administrator provides access exclusively to the Online Service for searching for Travel Documents and making Booking, while the sale of Travel Documents is carried out by the Seller or Suppliers, and the actual provision of Services is carried out by the Suppliers in accordance with their rules and the Law of Ukraine “On Consumer Protection.” The Administrator is solely responsible for the proper functioning of the Online Service in accordance with the terms of this Agreement.

8.5. Nothing in this Agreement shall be construed as establishing an agency relationship, a mandate, a partnership, a joint venture, an employment relationship, or any other relationship between the User and the Administrator that is not expressly provided for in this Agreement.

8.6. If, for any reason, one or more provisions of this Agreement are found to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions of this Agreement.

8.7. The User acknowledges and agrees that the Administrator has the right to make changes and additions to this User Agreement from time to time without prior or subsequent notice to the User regarding such changes. The User’s use of access to the Online Service constitutes acceptance of the amended terms of this User Agreement; however, the User may review the current version of the Agreement at any time.

8.8. The Administrator’s failure to act in the event of a violation of the Agreement’s provisions by any User does not deprive the Administrator of the right to take appropriate action to protect its interests at a later time, nor does it constitute a waiver of the Administrator’s rights in the event of similar or comparable violations in the future.

8.9. This Agreement is drafted in Ukrainian but is provided to Users in English for their reference. In the event of any inconsistency between the terms of this document as set forth in Ukrainian and its English translation, the version of the document in Ukrainian shall be the only legally binding version.

ADMINISTRATOR’S DETAILS:

LLC “UKLON CORPORATE”,

04073, Kyiv, S. Bandera Ave., 20B

EDRPOU Code 44378710,

IBAN: UA373006140000026001500599052

at JSC “CREDIT AGRICOLE BANK”

Tax ID 443787126542

Tel. +38(050)-780-63-87

e-mail:uklon2@uklon.com.ua

Published on March 25, 2026