1. DEFINITION OF TERMS

1.1. Online service “Uklon” (Online Service) – a technological platform consisting of an interconnected set of computer programs and electronic data in the form of numbers, letters, symbols, images, and combinations thereof (including graphic information, video information, etc.), which, among other things, provides the following functionality:

automated monitoring, collection, processing, distribution, storage, and presentation of data regarding posted offers for Transportation Organization Services (in particular, information about bus routes, their cost, the availability of Travel Documents, and other information about Transportation Organization Services; ratings of the Online Service; interactions with the Organizer; etc.);

placement and display of advertising materials within the “Uklon” Mobile App, including graphic, text, video, and other types of content. Advertising materials may be displayed by the Online Service, in particular taking into account the User’s behavioral characteristics, preferences, and/or the nature and specifics of the User’s interaction with the Online Service.

1.2. The Organizer’s Website is the web page on the Internet located at: uklon.com.ua.ua. The Website is the result of computer programming and constitutes software.

1.3. Mobile Application (the “Uklon” Mobile Application or “Uklon” Mobile App) — a copy of a computer program in the form of a mobile application for iOS and Android mobile devices titled “Uklon,” which is provided by the Organizer to the User for temporary use (during the term of this Agreement) for its intended purpose by the end user as a tool for accessing the Online Service.

1.4. User – any legally competent natural person who, at the time of registration on the Website and/or in the Mobile App, is at least 18 (eighteen) years of age, or a legal entity that has accepted the terms of this Agreement and gained access to the Online Service.

1.5. Passenger – a User who is a natural person or another natural person on whose behalf the User has lawfully ordered Transportation Organization Services, and whose transportation is directly provided by the Carrier. A Passenger may be the User; however, the Passenger may not be the User but rather another person on whose behalf the User has the legal right to act and to acquire the corresponding rights and obligations.

1.6. Carrier – a legal entity or individual entrepreneur that, based on the relevant permits/licenses in accordance with applicable law, transports Passengers using Travel Documents booked and/or purchased through the Online Service.

1.7. Personal Data – information or a set of information about a natural person who is identified or can be specifically identified.

1.8. Travel Document – a document that grants the Passenger the right to receive transportation services organized by the Organizer, with the Organizer engaging the relevant Carrier.

1.9. Order – the User’s order to purchase or Reserve Travel Documents, structured according to the details and parameters specified in the Online Service when creating the Order.

1.10. Reservation – the reservation (withdrawal from general sale) of transportation services organized by the Organizer and selected by the User when placing the Order. A reservation may require prepayment or full payment at the time of creation, or payment within a specified timeframe. Based on a Reservation confirmed by the Organizer, a corresponding Travel Document is issued and sent to the User’s email address and, as a general rule, is available for viewing in the Online Service.

1.11. Carrier’s Rules – a general term for the terms and conditions governing transportation provided directly by Carriers, which Users and/or Passengers are required to review, agree to, and comply with. The Carrier’s Rules are communicated to Users/Passengers directly by the Carriers and are established by the Carriers in accordance with their own terms and conditions and the relevant requirements of applicable laws and international regulations. The Carrier’s Rules may be presented to Users/Passengers for review and acceptance in the form of public documents, written documents, etc.

2. GENERAL PROVISIONS AND SUBJECT MATTER OF THE AGREEMENT

2.1. LIMITED LIABILITY COMPANY “UKLON CORPORATE”, EDRPOU code: 44378710, located at: Ukraine, 04073, Kyiv, 20B Stepan Bandera Ave. (hereinafter referred to as the “Organizer”) offers to an unlimited number of persons services for the organization of passenger transportation (including international transportation) by road (by buses) in accordance with the provisions of this Public Offer of the Organizer of Passenger Transportation by Road (by Buses) (hereinafter – Agreement). The Organizer is not a carrier and does not act as a carrier.

2.2. In accordance with the terms of this Agreement, the Organizer provides Users with Transportation Organization Services (including international transportation) for the User and/or Passengers and their luggage (hereinafter, for the purposes of this Agreement, “Transportation Organization Services”), and the User agrees to pay for the Transportation Organization Services in the manner and under the terms set forth in this Agreement. Transportation Organization Services are provided through and include granting Users access to the “Uklon” Online Service, through which the User can search for Travel Documents and bus routs, select a bus rout along the desired route, check seat availability, make a reservation, purchase a Travel Document for that bus rout, and so on.

2.3. This Agreement is a public contract in accordance with Articles 633 and 641 of the Civil Code of Ukraine, and its terms are uniform for all Users who have expressed an intention to receive Transportation Organization Services.

2.4. The Organizer and the User warrant to each other that they possess the necessary legal capacity, as well as all the rights and powers necessary and sufficient to enter into and perform this Agreement in accordance with its terms.

2.5. Transportation Organization Services are provided through the “Uklon” Online Service (the “Online Service”), access to which is granted to Users pursuant to this Agreement. The Administrator of the Online Service is the Organizer – LLC “UKLON CORPORATE”.

2.6. Users access the Online Service via:

The Organizer’s website at: https://uklon.com.ua.

The “Uklon” mobile app.

2.7. After reviewing the terms of this Agreement, which the Organizer has made publicly available, the User accepts the Agreement and confirms their consent to its provisions by performing implied actions, including, but not limited to, using the functionality of the “Uklon” Online Service, including the Website and/or the “Uklon” Mobile App, placing an Order, Reservation and/or purchasing Travel Documents, and making payments to the Organizer using the technical capabilities and features of the Online Service, including via the Website and/or the “Uklon” Mobile App. The term for accepting this Agreement is not limited.

2.8. By entering into (accepting) this Agreement, the User confirms that they have read and accepted the terms of the User Agreement for searching for, Reservation, and/or purchasing Travel documents, available at https://uklon.com.ua/en/terms-and-conditions-en/user-agreement-for-searching-booking-and-or-purchasing-travel-documents/, the terms of which apply to the legal relationship under this Agreement to the extent that they do not conflict with this Agreement, and subject to the specific provisions set forth in this Agreement.

2.9. Acceptance of the terms of this Agreement constitutes the User’s full and unconditional acceptance of all terms of this Agreement, without any exceptions and/or limitations, and is equivalent to the conclusion of a bilateral written agreement.

2.10. The Agreement is deemed concluded and enters into force upon acceptance and remains in effect for the entire duration of the receipt of Transportation Organization Services; however, in any case, it remains in effect until the Parties have fully fulfilled their obligations under it or until its termination, in accordance with the laws of Ukraine.

2.11. By entering into this Agreement, the User:

– has reviewed the terms and conditions for the provision of Transportation Organization Services to the extent necessary for them;

– prior to ordering the transportation service, has received complete and comprehensive information about the transportation service, and agrees to receive it in the manner and under the terms provided for in this Agreement;

– accepts all terms of this Agreement without any objections or reservations.

3.TERMS OF USE OF THE ONLINE SERVICE

3.1. The User understands that access to the Online Service is provided by downloading and using a computer program (Mobile App), as well as by entering the relevant data and using the Website’s software features (if such functionality is available on the Website).

3.2. Complete information regarding the procedure and terms for providing Transportation Organization Services is contained in this Agreement and in the Carrier’s Rules.

3.3. The content of the Online Service and the list of Transportation Organization Services are subject to change. Current information regarding routes, schedules, fare rates, and the terms and conditions for the provision of Transportation Organization Services is specified directly in the Online Service at the time of use and in the Travel Document.

3.4. The User agrees and acknowledges that any information in the Online Service is provided for informational purposes only. The User independently decides whether to order Transportation Organization Services and uses the technical capabilities of the Online Service at their own risk.

3.5. The User has the right to contact the Organizer with a request for information regarding the operation of the Online Service and other matters related to the performance of this Agreement.

3.6. When using the Online Service, the User, regardless of their legal status and legal capacity, is subject to the rules and restrictions set forth in this Agreement.

3.7. This Agreement, including all amendments and additions, is posted for public review on the Website and in the Mobile App.

3.8. The User confirms that they have fully and completely read and accept the terms of this Agreement, without any reservations or modifications. If the User does not agree with any of the provisions of this Agreement, the User may not access the Online Service. The User agrees to comply with the terms of this Agreement and to the related processing of personal data during the User’s registration on the Website and/or in the Mobile App.

3.9. The Organizer may supplement or otherwise amend this Agreement without prior notice to the User. The User hereby consents to amendments to the Agreement without the need for any specific confirmation from the User.

3.10. The Website, Mobile App, and Online Service are not intended for posting confidential information, restricted-access information, or third-party information for which the Organizer has not granted the necessary permissions and authorizations and/or which violates legal requirements.

3.11. The Organizer shall not be liable for any direct or indirect losses, lost profits, or emotional distress incurred by the User as a result of using or being unable to use the Online Service, provided that such losses did not arise from the direct fault of the Organizer. Liability for harm caused to a Passenger’s life or health during the actual transportation rests solely with the Carrier in accordance with applicable law.

3.12. Access to the Online Service is provided on an “as is” basis. The Organizer does not guarantee that the functionality of the Online Service will fully meet the User’s subjective expectations.

3.13. The Organizer is not liable for the operability or for ensuring the integrity and security of information transmitted during the User’s payment transactions, including for the actions of banks, international payment systems, or other participants in the technical process of processing payments. All relationships regarding payment processing are governed by the terms and conditions of the payment systems, which are binding on the User, and by the User’s agreements with the bank that issued the User’s bank card.

3.14. Insurance for Users/Passengers is provided by Carriers in accordance with the requirements of effective law.

4. USER REGISTRATION AND INFORMATION ABOUT THE USER AND PASSENGERS

4.1. A User who has not previously been registered in the “Uklon” Online Service, upon registering through the Website or the Mobile App, thereby creating a unique User account, gains access to the Online Service, including its features for searching for, Reservation, and purchasing Travel Documents.

4.2. A User’s registration with the Online Service means that the User has read the terms of this Agreement and has given their full and unconditional consent to comply with its terms and to the related processing of personal data (Privacy Policy).

4.3. A User who is already registered with the “Uklon” Online Service may access the Online Service’s features for searching, Reservation, and purchasing Travel Documents by navigating to the corresponding page on the Website or to the corresponding section in the Mobile App, provided they give their full and unconditional consent to comply with the terms of this Agreement in accordance with the procedure provided by the Online Service.

4.4. Upon registration, the User is required to provide accurate information about themselves by completing the registration form in accordance with the procedure provided by the Online Service.

4.5. The User confirms that all information provided by them to the Online Service, including information provided during registration and information about Passengers, is truthful, accurate, up-to-date, and complete. The User agrees to promptly update their contact and personal information provided to the Online Service. The User bears full responsibility for the information provided by them in the Online Service, including information provided to make a Reservation or pay for a Travel Document ordered through the Online Service. The User bears full responsibility for ensuring that the transliteration of the Passenger’s last name, first name, and patronymic matches that on the Passenger’s international passport. Any fees for making changes to the Travel Document shall be paid by the User.

4.6. To correctly place an Order and receive Transportation Organization Services, the User must provide an email address and mobile phone number, which must be current and accurate. The User bears full and sole responsibility for providing such information. The Organizer is not obligated to verify and is not liable for any incorrect or erroneously provided email address, incorrectly provided mobile phone number, or email service settings (spam filters, etc.), and, accordingly, for the User’s failure to receive notifications regarding the made Reservation or Transportation Organization Services, including, but not limited to, notifications about changes to the date and/or time of departure and arrival of a bus rout, bus rout cancellations, etc.

4.7. If the Organizer sends letters, messages, or notifications to the mobile phone number or email address provided by the User, the User bears full responsibility – including legal liability – and assumes all risks associated with the possible consequences of using an incorrect email address or mobile phone number, including actions by third parties.

4.8. The User has the right to use the Online Service on behalf of other persons (Passengers, etc.), on whose behalf the User has the legal right to act and assume the corresponding rights and obligations. The User hereby confirms that such other persons have authorized the User and that the User has the legal right to select and purchase Transportation Organization Services on their behalf, and to consent to the processing of their personal and payment data necessary for making a Reservation or receiving Transportation Organization Services and for the actual provision of transportation. The User is obligated to inform such persons of the terms of this Agreement in a timely manner, in full, and prior to taking any actions aimed at making a Reservation or purchasing a Travel Document. The User bears responsibility for the consequences and actions of such persons resulting from such failure to inform them.

4.9. The User agrees to promptly and fully notify the persons on whose behalf the User is acting of any changes or cancellations regarding the ordered Transportation Organization Services, as well as of any information regarding the ordered Transportation Organization Services received by the User via email, phone, or by other means in accordance with this Agreement. The User bears sole responsibility for the consequences resulting from such failure to notify.

4.10. If the User provides inaccurate information during registration or subsequently while using access to the Online Service, the Organizer has the right to suspend or cancel the User’s account (registration) without prior notice or obtaining any consent from the User.

4.11. The Organizer has the right to delete a User’s account if the User has not used it for 12 (twelve) calendar months.

4.12. When registering via the Website and/or the Mobile App, the User is required to enter a unique password. The User bears full responsibility for the security of the password provided and for protecting their account.

4.13. If a third party gains access to the User’s account, the User must immediately notify the Organizer so that appropriate measures can be taken, provided that the User can confirm that the account rightfully belongs to that specific User.

4.14. The User is solely responsible for safeguarding their passwords and other confidential information. The Organizer is not liable for the consequences of the User’s loss of confidential information regarding their personal data (username and password). This provision applies both to the User’s voluntary disclosure of personal data to third parties and to the loss of confidential personal data by the User through no fault of their own.

5. PERSONAL DATA

5.1. All matters related to the collection, use, protection, and other processing of the User’s personal data and the data provided by the User regarding Passengers by the Organizer – as the controller of personal data within the meaning of the Law of Ukraine “On the Protection of Personal Data” – are governed by a separate Privacy policy for users of the Online service “Uklon” (available at: https://uklon.com.ua/en/terms-and-conditions-en/privacy-policy/), which is posted on the Website and in the Mobile App, the terms of which the User accepts upon registration with the Online Service and through its use.

5.2. The User’s independent review of the Carriers’ and the Organizer’s Privacy Policies on public resources and acceptance of their terms are necessary for the conclusion and performance of this Agreement.

6. GENERAL RULES FOR MAKING RESERVATIONS, PURCHASING TRAVEL DOCUMENTS, AND PROVIDING TRANSPORTATION ORGANIZATION SERVICES

6.1. By making a Reservation and purchasing Travel Documents, the User confirms that he or she and the Passengers have read and agree to:

– all terms and conditions of this Agreement and the Carriers’ Rules, information regarding which is available on the Online Service and/or was provided to Users directly by the Carrier, including the terms and conditions for canceling, exchanging, or refunding Travel Documents;

– the terms for the processing of personal data (privacy policy) of the Organizer;

– that any violation of any terms of this Agreement, as well as the Carrier’s Rules, to which the User has consented, may result in the cancellation of the Reservation, denial of access to the purchased Transportation Organization Services, and reimbursement by the User of all losses incurred by the Organizer as a result of such violation, etc.

6.2. The actual transportation of the User under this Agreement is carried out by the carrier(s), who hold(s) a valid license for the transportation of passengers by road and all other permits required by applicable law (hereinafter referred to as the “Carrier”) and provides Transportation Organization Services for Users and Passengers at the request of the Organizer, based on a contract concluded between the Organizer and the relevant Carrier.

6.3. The User confirms that he or she and the Passengers are familiar with and undertake to independently comply with all requirements of the countries of departure, transit, and arrival, and bear full responsibility for the preparation, availability, and proper processing of visas and documents required to cross the borders of transit countries and the country of arrival.

6.4. The Organizer bears no responsibility for waiting times at border crossing points, the time required to pass through customs control, including for losses and additional expenses incurred during or as a result of such delays.

6.5. The Organizer is not liable to Users for any potential negative consequences or losses incurred by the User if they did not arise from the Organizer’s direct fault.

6.6. When making a Reservation through the Online Service, the User is required to provide their personal data, as well as the personal data of the Passengers (if the Reservation is made for Passengers), in accordance with the procedure specified by the Online Service. The list of personal data or other information required to make a Reservation may be changed at any time in accordance with the Organizer’s instructions. Any changes to an issued Travel Document (such as a change in last name, first name, patronymic, etc.) are made with the Organizer’s consent, provided that the Online Service has the technical capability to do so and in accordance with the Carrier’s Rules. To make a Reservation, the User must fill out all fields in the Online Service that are marked as required.

6.7. The deadline for paying for the Reservation and/or purchasing a Travel Document may be specified in the Online Service.

6.8. A Reservation may be canceled by the User or the Organizer in the cases provided for in this Agreement.

6.9. The User agrees and fully understands that in the event of a Reservation cancellation and its subsequent rebooking, the cost of the Travel Document may differ from that of the previous Reservation. In this case, the User has the right to accept the terms of the new Reservation (including by making payment) or to decline it/cancel it.

6.10. Information regarding all Reservations made by the User via the Online Service, as well as the corresponding Travel Documents issued through the Online Service, is contained therein and, if necessary, may be sent to the User via email or other means of communication provided for in this Agreement.

6.11. The Passenger agrees to ensure, at their own discretion, that they should have a Travel Document in the form required by the Carrier’s Rules and applicable law. The Passenger agrees to print the Travel Documents on paper independently if required by law, the Carriers’ Rules, or other requirements, including if so specified in the Travel Document itself. The Organizer is not liable for the printing of Travel Documents or any risks associated therewith.

6.12. The requirements for the type and format of the Travel Document are established by the Organizer, in accordance with applicable law.

6.13. The Organizer bears no responsibility for the exchange of messages or information between the User and the Carrier directly, which takes place without the use of the Online Service.

6.14 The Organizer has the right (including, but not limited to):

change the terms and conditions for providing Transportation Organization Services, after first posting the information on the Website and/or in the “Uklon” Mobile App;

postpone or cancel the provision of Transportation Organization Services for technical reasons, due to adverse weather conditions, or for other reasons beyond the Organizer’s control, without incurring any penalties or being required to compensate for any losses caused thereby;

engage third parties to provide Transportation Organization Services without prior consent from the User or the Passenger;

other rights provided for in this Agreement and by law.

6.15 The Organizer is obligated (including, but not limited to):

provide Transportation Organization Services in a proper manner;

in the event of cancellation or material changes to the terms of providing Transportation Organization Services (if, as a result of such changes, the User refuses to receive them), and in the absence of grounds provided for by this Agreement and/or applicable law, to refund to the User the full amount paid by the User;

to provide Users with information regarding any questions they may have concerning the provision of Transportation Organization Services;

maintain the confidentiality of information received from the User in accordance with the procedures and terms set forth in this Agreement and the applicable Privacy Policy;

comply with the requirements of Ukrainian law regarding the use of payment transaction recorders (including software-based ones) when providing Transportation Organization Services;

other obligations provided for in this Agreement and by law.

6.16 Rights of the User and the Passenger (including, but not limited to):

to receive information regarding any questions they may have concerning the provision of Transportation Organization Services and the actual transportation of passengers;

to receive Transportation Organization Services safely;

to receive compensation from the Organizer for documented losses caused by the Organizer’s fault;

other rights provided for in this Agreement and by law.

6.17 Obligations of the User and the Passenger (including, but not limited to):

to arrive for boarding at the point of departure along the relevant route at the time specified in the Travel Document and/or in the Organizer’s notification;

to pay for the Transportation Organization Services in accordance with the terms of this Agreement;

comply with the Carrier’s Rules, including those regarding the duration of stops along the route, rules of conduct at stops, rules of conduct on the bus, rules regarding travel with children, luggage transport, etc;

treat the Carrier’s vehicles and equipment with care and refrain from any actions that could damage or destroy them, etc. The Passenger is obligated to comply with the Carrier’s Rules regarding conduct inside the Carrier’s vehicle. The User/Passenger bears direct financial liability to the Carrier for damage to its property;

Users and Passengers subject to additional requirements or prohibitions under the law (for example, Users traveling with children of a certain age, etc.) must comply with these requirements and are fully liable for any negative consequences of non-compliance, including the obligation to compensate affected parties for any losses or damages caused thereby;

While traveling inside the vehicle, do not smoke, consume alcoholic beverages, or use drugs, and do not disturb the peace or create a danger to other passengers through your actions;

Do not leave trash in the vehicle’s passenger compartment after the trip is over;

Do not distract the driver while the vehicle is in motion;

Do not transport luggage that poses a threat to the safety or health of other passengers, or that may damage the property of third parties or the vehicle, etc;

other obligations provided for in this Agreement and by law.

6.18 As a general rule, the cost of Transportation Organization Services includes the carriage of carry-on luggage (i.e., luggage that can be taken into the vehicle’s passenger compartment) and checked luggage (which is stored in the vehicle’s luggage compartment). Carry-on baggage is defined as a bag, backpack, or similar item that is easy to carry and can be placed under or above the Passenger’s seat. Detailed rules, dimensions, and weight limits for the baggage that the Passenger is entitled to transport (including free of charge) will be specified in the Online Service when Reservation and purchasing a Travel Document. Excess or oversized baggage that does not meet the requirements specified in the Online Service is subject to a separate fee, provided there is available space on the vehicle.

6.19 The transportation of animals is permitted only with the consent of the Organizer and the Carrier, only if this option is indicated in the Online Service, and only in a specially designated container (crate, cage, etc.). Any animal to be transported must be vaccinated, and the Passenger must have the appropriate documentation to that effect. Any damage caused by an animal to other passengers, the Carrier, or other third parties shall be fully compensated by the Passenger.

6.10 The Organizer and the Carrier are not liable for the safekeeping of items and luggage left behind by the Passenger in the vehicle.

7. PAYMENT PROCEDURE

7.1. The cost of Transportation Organization Services is determined by the Organizer and displayed in the Online Service (in the Mobile App or on the Website) at the time the Order is placed. By accepting (placing) an Order, the User confirms their agreement to the specified cost, which, after payment is made, is recorded in the issued Travel Document.

7.2. Payment for Transportation Organization Services, as well as for any other financial obligations of the User arising from the terms of this Agreement, shall be made to the Organizer via non-cash transfer using the payment methods available in the Online Service interface at the time of payment. Payment transactions are processed by authorized payment institutions based on relevant agreements with the Organizer. Payment is made through the Online Service’s integrated payment interface (including via the Mobile App using Google Pay or Apple Pay). The Organizer does not store or process full bank card details in plain text. Processing is carried out in accordance with PCI DSS standards.

7.3. Payments under this Agreement may also be made by other means that do not conflict with the current legislation of Ukraine, provided that such methods are technically implemented in the Online Service or are separately agreed upon by the Organizer and the User.

7.4. Payments are accepted and processed by the relevant payment institutions authorized to provide such services. The User may also pay for Travel Documents via the Mobile App using Google Pay or Apple Pay, provided that the relevant mobile apps have been downloaded to the User’s mobile device.

7.5. By making a cashless payment, the User agrees that payment transactions are processed by authorized payment institutions (the Organizer’s financial partners) in accordance with the rules of international payment systems and the terms and conditions for providing money transfer services that are technically integrated into the Online Service. The User automatically agrees to these terms and conditions at the moment of initiating the payment session (by clicking the “Pay” button) in the Online Service interface.

7.6. The Organizer is the recipient of funds from the User and ensures that the User receives a Travel Document and an electronic receipt generated using a software-based cash register in accordance with applicable law.

7.7. The User acknowledges and understands that the deduction of funds for Transportation Organization Services from the User’s account, as specified by the User in the Online Service for this purpose is carried out by payment institutions that process the relevant payment transactions based on the terms and conditions (public agreements) accepted by the User regarding the provision of funds transfer services without opening an account.

7.8. The Organizer has the right at any time to change or remove any payment methods in the Online Service without any obligation to notify the User thereof or to amend this Agreement.

7.9. Refunds are processed by the Organizer by sending the corresponding instruction (refund transaction) to the servicing payment institution within 3 (three) banking days from the time such refund is approved. The actual crediting of funds to the User’s bank account from which the payment was made is carried out by the payment institution and/or the issuing bank within the timeframes established by the rules of the relevant payment systems (Visa, Mastercard, etc.), but in any case may not exceed 14 (fourteen) business days.

7.10. The return of the Travel Document, and accordingly, the funds associated with it, may be initiated by the User through the Online Service and/or by contacting the Organizer’s support service, and/or by any other means not prohibited by law.

7.11. Funds for Transportation Organization Services provided in accordance with this Offer shall be refunded exclusively to the account from which they were debited.

7.12. The Passenger’s absence at the boarding point or their late arrival relative to the bus rout departure date and time specified in the Travel Document shall be deemed a unilateral refusal by the User to receive the Transportation Organization Services. In such a case, the Transportation Organization Services are deemed to have been provided by the Organizer in full and in a proper manner, and the funds paid by the User are non-refundable. This rule does not apply if the User canceled or modified the Order details using the Online Service’s functionality prior to the bus rout’s departure, within the time limits established by the Carrier’s Rules for the relevant route.

RESTRICTIONS ON USE OF ACCESS TO THE ONLINE SERVICE

8.1. When using the Online Service, the User may post information, personal data, and intellectual property, including, but not limited to: ratings, reviews, and comments regarding the Online Service and/or Carriers, etc. In doing so, when posting information and/or intellectual property, the User warrants that they lawfully own such information and/or intellectual property or property rights thereto and/or has obtained all necessary permissions to post such information and/or intellectual property from third parties. In the event of claims being made against the Organizer, the User is obligated to resolve such claims independently and at their own expense or to compensate the Organizer for any losses incurred by the Organizer in connection with the User’s unauthorized posting of information and/or intellectual property on the Website and/or in the Mobile Application.

8.2. The Organizer reserves the right to refuse to post, as well as to remove or block at any time, information and/or intellectual property posted by the User, at its sole discretion, for any reason, without notifying the User and without the User’s consent.

8.3. The Organizer takes no action and assumes no liability for the accuracy of the information, the correctness, or the legality of the posting of information and/or intellectual property on the Website and in the Mobile App, except in cases and to the extent expressly provided for by applicable law and the terms of use of the Online Service. The Organizer does not verify the information and intellectual property posted by Users and is not liable for their accuracy or legality.

8.4. The Organizer undertakes to notify the User of any claims by third parties regarding the information and intellectual property posted by the User. The User agrees to grant the Organizer the right to publish the information and/or intellectual property posted by the User or to remove them.

8.5. The User agrees not to use access to the Online Service to transmit, post, or distribute in any way information whose content is illegal, threatening, defamatory, offensive, infringes intellectual property rights, promotes hatred and/or discrimination against people on any grounds, or contains insults or claims directed at other Users, the Organizer, or any third parties whose rights are established by laws and other relevant regulatory acts. It is also prohibited to distribute, via the Website and the Mobile App, any information of an erotic, sexual, and/or pornographic nature. If the Organizer incurs any losses related to a User’s posting of illegal information, the User is obligated to compensate the Organizer for such losses in full.

8.6. Information and intellectual property posted by the User must not contain:

restrictions on the rights of minorities;

impersonating another person or a representative of an organization and/or community without sufficient legal grounds, including impersonating employees and/or owners of the Organizer, as well as misleading others regarding the properties and characteristics of any entities or objects;

materials that the User is not authorized to make available or publish under the law or a contract;

materials that infringe upon any patent, trademark, trade secret, copyright, and/or related rights, or other intellectual property rights of a third party;

advertisements, “spam” correspondence, “chain letters,” invitations to participate in financial services, or the solicitation of services in any other manner;

materials containing computer code intended to disrupt, destroy, or limit the functionality of any computer or telecommunications equipment or software, to gain unauthorized access, or to circumvent technical measures protecting copyright and/or related rights, as well as serial numbers for commercial software products, logins, passwords, and other means for obtaining unauthorized access to paid online resources.

8.7. When using the Online Service, Users are not permitted to store, post, transmit, or otherwise distribute any information and/or intellectual property, if such actions may result in a violation of third-party rights, including the right to the protection of personal data.

8.8. If Users discover information and/or intellectual property that is subject to restricted use or whose rights belong to third parties, the User is obligated to contact the Organizer and report the infringement, specifying the web address of the information and/or intellectual property rights that, in the User’s opinion, infringe upon the rights of third parties, and to describe the nature of such infringement.

8.9. When using access to the Online Service, Users are prohibited from engaging in any actions that violate or may result in a violation of the provisions of the current legislation of Ukraine or the legislation of another country in which the User is located, as well as the relevant provisions of international law.

8.10. Any materials obtained by the User through access to the Online Service are used by the User at their own risk. The User is solely responsible for any damage or loss that may be caused to a computer and/or data as a result of downloading and using these materials.

8.11. The Organizer may block the User’s actions, as well as suspend or terminate the User’s account, if the User uses the account for purposes that violate the provisions of this Agreement, including, but not limited to, situations where the User:

Uses the personal data of other individuals without a valid legal basis (for example, without the consent or permission of such an individual);

Conducts illegal financial transactions;

Owes the Organizer payment for Transportation Organization Services;

Engages in actions that impair the operation of the Online Service;

Abuses the Organizer’s trust by attempting to alter the terms of an Order or Reservation for personal gain;

Falsifies data regarding the scope of the Transportation Organization Services received;

Uses bots or automated mechanisms to use the Online Service;

Shows disrespect toward other Users, Passengers, employees, or representatives of the Organizer;

Engages in any other actions that pose financial or reputational risks or have negative consequences for the Organizer.

8.12. The above-mentioned cases, as well as the potential for claims against the Organizer or liability for the Organizer arising from the User’s actions, constitute grounds for the Organizer to take such measures.

8.13. The Organizer reserves the right to suspend or terminate access to the Online Service or any part thereof at any time for any reason (including scheduled or unscheduled technical and maintenance work, or in the event of a User’s breach of the terms of this Agreement, etc.) or for no reason at all, without prior notice to the User.

8.14. A User may contact customer support and submit a request to deactivate, suspend, or cancel their account, thereby restoring access to the Online Service. Following this, the Organizer may initiate an investigation and make a decision regarding such a request. If the request is denied, the Organizer is not obligated to provide a justification for its decision.

8.15. If a User repeatedly (more than 3 (three) times) cancels an Order within 24 hours, their account may be temporarily and automatically blocked as a warning. After several such warnings, the account may be blocked for a longer period. In the event of such an automatic suspension, the account cannot be reinstated by the Organizer until the end of the specified suspension period.

8.16. The Organizer guarantees that it holds the intellectual property rights to the Online Service, including, but not limited to: the Technology Platform, the Website, the Mobile Application, and any of their components, including source code, other electronic data in the form of numbers, letters, symbols, images, and their combinations, design elements, text, graphics, illustrations, video content, and other intellectual property objects belong to the Organizer.

8.17. The Organizer grants the User a non-exclusive license to use the Online Service (Technology Platform) and the intellectual property included therein, specifically to reproduce them, in whole or in part, on their own computer and/or mobile device, one copy on each device, as well as for public performance and public display.

8.18. The conclusion of this Agreement does not infringe upon the intellectual property rights of any third party. In the event of any claims or lawsuits by third parties regarding the User’s access to the Online Service, the Organizer undertakes to settle such claims or lawsuits independently and at its own expense.

9. LIABILITY OF THE PARTIES

9.1. In the event of harm or damage, including to property, business reputation, etc., caused to each other or to the Carrier, the liable Party is obligated to compensate for the resulting losses and damages in full, subject to the requirements and limitations set forth in this Agreement.

9.2. The Transportation Organizer is responsible for:

the accuracy of the information specified in the Travel Document and on the Online Service. If this information is provided by the Carrier, the Organizer guarantees that the information displayed in the Travel Document and on the Online Service corresponds to that provided by the Carrier;

informing Users and/or Passengers about changes to the bus rout schedule, cancellations, etc;

properly providing Transportation Organization Services.

9.3. The Transportation Organizer shall not be liable, in particular, but not exclusively:

– for expenses, damages, and other losses incurred by the User as a result of the User’s late arrival at the departure point, late return to the vehicle after the Carrier announces a stop at an intermediate point or for a break, etc;

– for items left behind or forgotten inside the Carrier’s vehicle;

– for any losses incurred by the User as a result of unlawful actions by third parties (including other road users);

– for the Carrier’s failure to provide the vehicle for boarding on time and for the vehicle’s late arrival at the destination, if this occurred due to force majeure (including, but not limited to: weather conditions, traffic jams, actions of government authorities, etc., as well as actions of third parties that affect the proper fulfillment of obligations by the Organizer or the Carrier), or other circumstances (technical malfunctions of the vehicle on route to the pickup location) that the Organizer, despite the measures taken, could not have foreseen and could not have prevented.

9.4. The User is liable, in particular, but not exclusively:

for providing inaccurate information when placing an Order for Transportation Organization Services;

for violating the Carrier’s Rules;

for causing damage to the property of the Organizer or the Carrier while receiving Transportation Organization Services.

9.5. If the User/Passenger is not present at the location (and at the time) specified in the Travel Document for boarding (or at another location/time agreed upon by the User/Passenger and the Organizer or the Carrier), it shall be deemed that the Organizer has taken all necessary actions regarding the provision of Transportation Organization Services, and that the User/Passenger has failed to avail themselves of them. The funds paid by the User to the Organizer for this purpose are non-refundable.

9.6. The Parties agree that any disputes that may arise in connection with the performance of this Agreement shall be resolved through negotiations. If the Parties are unable to reach an agreement on the disputed issues through negotiations, such issues shall be resolved in accordance with the laws of Ukraine.

9.7. User complaints submitted in writing to the Organizer’s legal address shall be reviewed by the Organizer within 30 calendar days from the date of receipt.

10. FINAL PROVISIONS

10.1. This Agreement shall be governed by and construed in accordance with the laws of Ukraine. Matters not covered by this Agreement shall be resolved in accordance with the applicable laws of Ukraine.

10.2. All potential disputes arising or that may arise from the relationships governed by this Agreement shall be resolved in accordance with the procedure established by the current laws of Ukraine, at the Organizer’s place of business. Throughout this Agreement, unless otherwise expressly stated, the term “laws” refers to the laws of Ukraine.

10.3. Nothing in this Agreement shall be construed as establishing between the User and the Organizer, or between the Carrier and the Organizer, any agency relationship, mandate, partnership, joint venture, employment relationship, or any other relationship not expressly provided for in this Agreement.

10.4. If, for any reason, one or more provisions of this Agreement are found to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions of this Agreement.

10.5. The User acknowledges and agrees that the Organizer has the right to make changes and additions to this Agreement from time to time without prior or subsequent notice to the User regarding such changes. The User’s continued use of the Online Service constitutes acceptance of the amended terms of this Agreement; however, the User may review the current version of this Agreement at any time.

10.6. If the User does not agree with any of the terms of this Agreement (in particular, in the event of changes to them), the User has the right to cease using the Online Service. Continued use of the Online Service, in particular, performing the actions provided for in this Agreement, confirms the User’s consent to the terms of this Agreement.

10.7. The Organizer’s failure to act in the event of a violation of the Agreement’s provisions by any User does not deprive the Organizer of the right to take appropriate action to protect its interests at a later time, nor does it constitute a waiver of the Organizer’s rights in the event of subsequent similar or related violations.

10.8. This Agreement is drafted in Ukrainian but is provided to Users in English for their reference. In the event of any discrepancy between the terms of this document as set forth in Ukrainian and its English translation, only the Ukrainian version of the document shall be legally binding.

INFORMATION ABOUT THE TRANSPORTATION ORGANIZER

UKLON CORPORATE, LLC,

04073, Kyiv, S. Bandera Ave., 20B

EDRPOU Code 44378710,

IBAN: UA373006140000026001500599052

at JSC “CREDIT AGRICOLE BANK”

Tax ID 443787126542

Tel. +38(050)-780-63-87

Email: uklon2@uklon.com.ua

This version is effective as of July 9, 2026