User agreement

1. GENERAL PROVISIONS

1.1. The User Agreement (the “Agreement”) shall be an agreement between the User and the Administrator for the provision of access to the Online Service (software products provision), which supersedes all the previous agreements between the User and the Administrator. 

1.2. When using access to the Online Service, the User regardless of its legal status and civil capacity shall be subject to the rules and restrictions set forth herein.

1.3. The Agreement subject to all the amendments shall be published on the Site and in the Mobile Application.

1.4. The User shall confirm that they have fully and completely read the terms and conditions hereof. In the event of the User’s disagreement with any of the provisions hereof, the User may not use access to the Online Service.

1.5. The User shall understand that the Online Service is accessed by downloading and using a computer program (Mobile Application), as well as by entering the relevant data and using the software functions of the Site.

1.6. The User shall agree to comply with the terms and conditions hereof when registering the User on the Site and/or Mobile Application, and/or placing an Order on the Site without registering the User.

1.7. The Administrator may supplement or in any other way amend this Agreement without prior notification of the User. The User shall hereby agree to amend the Agreement without receiving any special confirmation from the User.

1.8. In this Agreement, the following terms shall be used in the following meanings:

      • Administrator shall mean a legal entity established in accordance with the laws of Ukraine – Limited Liability Company “UKLON UKRAINE”; 
      • User shall mean a legally capable individual, who at the time of registration on the Site and/or Mobile Application, and/or placing an Order on the Site without such registration is 18 (eighteen) years old, or a legal entity that has accepted the terms and conditions hereof and obtained access to the Online Service; 
      • Online Service “Uklon” (Online Service or Technological Platform) shall mean a technological platform realized as an interconnected set of computer programs and electronic data in the form of digits, letters, symbols, images and their combinations (including graphic information, video information, etc.), designed for automated monitoring, collection, processing, distribution, storage, presentation of data about the Order, which have been placed on it by the Users, and about offers of the Services placed by the Uklon Partners, automatic calculation of the value of the Services, taking into account the supply and demand ratio, weather conditions, route and its load, etc., and which automatically builds-up routes and provides data exchange for communication with the User and the Uklon Partner, and gives the User the possibility to search and read the Uklon Partners’ offers automatically generated according to the Customer’s criteria for potential implementation of the Order, and also to accept or reject the relevant offers of the Uklon Partners, change the recommended cost of the Services, provide assessments of the Online Service and Uklon Partners, and interact with them, use the routes built-up by the program in real time as provided by the available functionality of the Online Service. The Online Service is the result of computer programming related to software products. 
      • Uklon Partner shall mean a third party (individual or legal entity) that provides and/or offers the User the provision of passenger transportation services by road, the User’s vehicle driving services (driver services), delivery services, and which is in contractual relations with the Administrator on the basis of the Agreement on Providing Access to Online Service (Software Products Provision), which is a public one and concluded through acceptance by such third party of the Public Offer on Providing Access to Online Service (Software Products Provision) published by the Administrator on the Site: www.partner.uklon.com.ua. 
      • Order shall mean the User’s order for the provision of passenger transportation services by road, in particular the order of two Users for the provision of passenger transportation services by road in one direction (joint trip), the User’s vehicle driving services (driver services), delivery services structured by the required details.
      • Services shall mean passenger transportation services by road, the User’s vehicle driving services (driver services), delivery services provided to the Users by the Uklon Partners. Nothing herein shall be construed or implied that the Administrator provides or may provide the Services.  
      • Site shall mean a web page on the Internet at URL: www.uklon.com.ua. The Site is the result of computer programming related to software products.
      • Mobile Application shall mean a copy of the computer program in the form of a mobile application for iOS, Android mobile devices titled “Uklon”, which is provided by the Administrator to the User for temporary use (during the term hereof) for the functional purpose of the end user as a tool to access the Online Service. 

2. USER REGISTRATION

2.1. To obtain access to the Online Service, the User shall register on the Site or Mobile Application, in which case a unique User account is created that provides access to the Online Service. 

2.2. When registering, the User shall provide reliable information about themselves by completing the relevant registration form.

2.3. In the event the User provides inaccurate information during registration or subsequent use of access to the Online Service, the Administrator shall be entitled to suspend or terminate the account (registration) of the User without prior notice or without the consent of the User.

2.4. If the User’s actions may lead to violation of any provisions and rules of the applicable laws, human rights, as well as the possibility of claims against the Administrator or bringing the Administrator to liability for the actions of such User, the Administrator shall be entitled to immediately block the User’s actions and suspend or terminate the User’s account (registration) without prior notice or without any consent from the User.

2.5. The Administrator shall have the right to delete the User’s account in case of its non-use by the User within 12 (twelve) calendar months.

2.6. When registering on the Site and/or Mobile Application, the User shall enter a unique password. The User shall be fully liable for the security of the provided password and protection of its account.

2.7. In case of access by a third party to the User’s account, the User shall immediately notify the Administrator thereof to take the relevant measures, provided that the User can confirm the legitimacy of the account owned by the specific such User.

2.8. The User shall independently ensure that the information about its passwords and other confidential information is maintained. The Administrator shall bear no liability for the consequences of the User’s loss of confidential information about its personal data (login and password). This provision shall cover both the voluntarily transfer by the User of personal data to third parties, and the loss by the User of confidential information about personal data against its will. 

3. ACCESSING ONLINE SERVICE WITHOUT USER REGISTRATION 

3.1. The User may use access to the Online Service without the User’s registration only when placing the Order on the Site. In this case, the User shall enter its name and phone number in the Order form.

3.2. Regardless of the fact of registration, the User shall undertake to comply with the terms and conditions hereof when using access to the Online Service.

3.3. If the User’s actions may lead to violation of any provisions and rules of the applicable laws, human rights, as well as the possibility of claims against the Administrator or bringing the Administrator to liability for the actions of such User, the Administrator shall be entitled to immediately block the User’s actions without prior notice or without any consent from the User. 

4. PERSONAL DATA 

4.1. All issues related to collection, use, processing and protection of personal data of the User shall be governed by a separate Privacy Policy, which is published on the Site and Mobile Application. 

5. ONLINE SERVICE ACCESS 

5.1. Access to the Online Service shall be provided to the User exclusively for personal non-commercial use, which allows the Users to organize and plan transportation.

5.2. The Administrator shall provide the Uklon Partners with access to the Online Service Uklon Driver on a contractual basis for the purpose of processing and implementation of the Orders. In case of acceptance of the Order, the Uklon Partners shall provide the Services to the Users. The Administrator shall neither bear liability nor assume any obligations to the Users regarding the Services provided to the Users by the Uklon Partners, and shall not provide any warranties to the Users regarding the quality of such Services.

5.3. The Services shall be provided by the Uklon Partners on the basis of individual agreements between specific Users and Partners, to which the Administrator is not a party in any case.

5.4. The Administrator shall bear no liability for timing, content, relevance and quality of the Uklon Partners’ provision of information about the Services, availability of the Services at the moment, and the Administrator shall also bear no liability to the Users for possible negative consequences, damages caused to the User due to failure to provide or improper provision of the Services by the Uklon Partners.

5.5. In the event of ordering a Delivery class car, the User shall undertake not to order delivery of items, transportation of which is prohibited by the applicable laws of Ukraine. The User shall agree that in case of violation of this clause, it is responsible for all the possible risks and/or consequences that may arise in connection with the transportation of such items. At the same time, the Uklon Partners shall be entitled to refuse the User to provide the delivery service in case of detection of items, transportation of which is prohibited by the applicable laws of Ukraine.

5.6. The Site, Mobile Application, Online Service shall not be intended for placement of confidential information, restricted information, third party information, for placement of which the relevant permissions or powers have not been granted by the Administrator.

5.7. The Administrator shall reserve the right to suspend access to the Online Service or part thereof at any time for any reason or in its absence without prior notification of the User.

5.8. The Administrator shall have the right to insure the life and health of the Users during transportation, as well as to insure the shipment during its delivery by the Uklon Partners. The insurance shall be provided by the Administrator at its own expense, the User shall make no insurance payments. The choice of an insurance company and insurance conditions shall be determined at the discretion of the Administrator, with which the User agrees. The User shall be entitled to withdraw its consent to insurance at any time by sending a notice to the following e-mail of the Administrator: okk@uklon.com.ua.

6. LIMITED ONLINE SERVICE ACCESS 

6.1. When using access to the Online Service, the User may post information and objects of intellectual property rights, including, but not limited to: ratings, reviews, comments on the Online Service and/or Uklon Partners. In this case, when posting information and/or objects of intellectual property rights, the User shall warrant that it lawfully owns such information and/or objects of intellectual property rights or property rights to them, and/or has received all the necessary permits for posting such information and/or objects of intellectual property rights from third parties. In case of claims to the Administrator, the User shall settle such claims independently and at its own expense or compensate the Administrator damages incurred by the latter in connection with the illegal placement of information and/or intellectual property by the User on the Site and/or Mobile Application. 

6.2. The Administrator shall reserve the right to refuse from posting, as well as at any time delete / block the information posted by the User, and/or objects of intellectual property rights at its discretion for any reason without notifying the User and without its consent.

6.3. The Administrator shall neither commit actions nor bear liability for authenticity of information, accuracy and legality of posting information and/or objects of intellectual property rights on the Site and Mobile Application. The Administrator shall not check the information and objects of intellectual property rights posted by the Users, and shall bear no liability for their authenticity and legality.

6.4. The Administrator shall undertake to notify the User of claims of third parties regarding the information and objects of intellectual property rights posted by the User. The User shall undertake to grant the Administrator the right to publish the information and/or objects of intellectual property rights posted by the User or delete them.

6.5. The User shall undertake not to use access to the Online Service in order to transmit, place or disseminate in any way information, the content of which is illegal, threatening, defamatory, offensive, infringes intellectual property rights, spreads hatred and/or discrimination against people on any grounds, contains insults and claims against other Users, the Administrator or any third parties, whose rights are established by the Law of Ukraine “On Protection of Public Morality”, the Constitution of Ukraine and other relevant regulations. It shall also be forbidden to distribute any information of erotic, sexual and/or pornographic nature on the Site and Mobile Application. If the Administrator incurs any damages related to the posting of illegal information by the User, the User shall reimburse losses to the Administrator in full.

6.6. Information and objects of intellectual property rights posted by the User shall not contain:

      • restrictions of minority rights; 
      • information impersonating other person or a representative of the organization and/or community without sufficient legal grounds, including employees and/or owners of the Administrator, as well as misleading about the properties and characteristics of any entities or objects;
      • materials that the User has no right to make available or disclose in accordance with law or agreement;
      • materials that infringe the rights to any patent, trademark, trade secret, copyright and (or) related rights or other intellectual property rights of third party;
      • advertising, spam, chain e-mails, invitations to participate in financial services or imposing services in other way;
      • materials containing computer codes intended to violate, destroy or restrict the functionality of any computer or telecommunications equipment, or programs for unauthorized access to or by-pass technical means of protection of copyright and (or) related rights, as well as serial numbers to commercial software products, logins, passwords and other means to obtain unauthorized access to paid resources on the Internet. 

6.7. When using access to the Online Service, the Users may not store, place, transmit or otherwise disseminate any information and/or objects of intellectual property rights, if such actions may infringe the rights of third parties, including the rights to personal data protection.

6.8. In the event the Users discover information and/or objects of intellectual property rights, the use of which is restricted or the rights to which belong to third parties, the User shall contact the Administrator and report violations, indicating the URL of the information and/or objects of intellectual property rights, which, according to the User, infringe the rights of third parties, and report the nature of such infringement.

6.9. When using access to the Online Service, the Users shall not be allowed to commit any actions that violate or may result in violation of the applicable laws of Ukraine or laws of other state, in which the User is located, as well as the relevant international law.

6.10. Any materials received by the User using access to the Online Service, the User shall use at its own risk. The user shall solely be liable for any damage or losses that may be caused to the computer and/or data as a result of downloading and using these materials.

7. PAYMENT FOR SERVICES, PROMOTIONAL CODES

7.1. Payment for the Services of the Uklon Partners shall be made by the User in accordance with the tariffs placed in the Mobile Application and on Site. During periods of increased demand / supply for the Services (depending on road, weather conditions, time of day, etc.), a dynamic ratio may be applied, i.e. the User is offered the recommended cost of the Services. The dynamic factor is automatically calculated and edited in real time. The User shall be entitled to agree with the recommended cost by confirming the Order or refuse by reducing the recommended cost of the Services to the standard according to the tariffs. When changing the route or long waiting for a passenger, the cost of the Services shall be recalculated according to the tariffs. The User shall agree that in case of payment for the Services by bank card, the corresponding difference in cost will be deducted from its bank card.

7.2. The User shall pay for the Services directly to the Uklon Partner. Payment in cash shall be made by the User by transferring cash to the Uklon Partner who has provided the Service.

7.3. The User may pay for the Services of the Uklon Partner using bank card through the Mobile Application or on Site. In which case, the User shall automatically go to the site of the relevant payment scheme and enter its personal data and bank card data directly on the site of this payment scheme. The Administrator shall not store or transfer the data of the Users’ bank cards.

7.4. The Administrator shall provide informational assistance to ensure that payments using bank cards from the Users are accepted, and shall be solely liable for the correctness of determining the cost of the Services to be paid in favor of the Partner, and bringing this information to the Users. Acceptance and transfer of payments using bank cards shall be carried out by the relevant payment schemes, which are authorized to provide the relevant services.

7.5. Payment for the Services to the Uklon Partners may also be made by the User through the Mobile Application using Google Pay, Apple Pay, provided that the relevant mobile applications are downloaded to its mobile device.

7.6. The cost of the joint trip service shall be distributed between the two Users according to their route. In case of cancellation of the Order by the Users or one of the Users before the trip (in particular, failure to get to the vehicle) the fee for cancellation of the Order shall be charged.

7.7. The User, in addition to paying for the Services to the Uklon Partners in case of payment by bank card or Google Pay, Apple Pay, shall have the possibility to leave tips to the Uklon Partners (funds in excess of the Service fee) upon completion of the Services if the User rates the Partner’s implementation of the Order between 4 and 5 stars.

7.8. The Administrator, during promotional activities and promotions aimed at increasing the interest of the Users in the Online Service and in order to attract the new Users, may provide the Users with promotional codes, which the Users have the possibility to use when making the Orders; to use the promotional code the User shall enter it in the Add promotional code field in the Mobile Application and/or on Site.

7.9. The User shall agree that promotional codes may not be copied, sold, transmitted or disclosed; promotional codes may be invalidated or revoked by the Administrator at any time and for any reason; promotional codes may be used only in accordance with certain conditions set for such promotional codes; promotional codes are not subject to exchange or return, in case of loss promotional codes are not restored; replacement of promotional codes with money or any other good is not allowed; only one promotional code may be used per trip.

8. RIGHTS AND WARRANTIES OF ADMINISTRATOR 

8.1. The Administrator shall warrant that the intellectual property rights to the Online Service, in particular, but not limited to: Technology Platform, Site, Mobile Application, any components thereof, including program code, other electronic data in the form of digits, letters, symbols, images and their combinations, design elements, text, graphics, illustrations, video information and other objects of intellectual property rights belong to the Administrator. 

8.2. The Administrator shall grant the User a non-exclusive intellectual property right to use the Online Service (Technology Platform) and the intellectual property rights included therein, in particular to their reproduction, in whole or in part, on its own computer and/or mobile device, in one copy for each device, public performance and public display.

8.3. The conclusion hereof shall not infringe the intellectual property rights of any third party. In the event of any claims or lawsuits of third parties regarding the User’s use of access to the Online Service, the Administrator shall undertake to settle such claims or lawsuits independently and at its own expense.

9. LIMITED LIABILITY OF ADMINISTRATOR 

9.1. The Administrator shall bear no liability for any damage to life and health, any direct and/or indirect damages, material and/or non-material damage, obligations or losses incurred as a result of use or non-use by the User of access to the Online Service, data placed on the Site and/or Mobile Application, due to the inability to access the Online Service or use such access; in connection with the non-provision or improper provision of the Services to the Users by the Uklon Partners; any actions or omissions of the Uklon Partners; the presence or absence of any powers, permits, licenses, approvals for the Uklon Partners, the presence or absence for such persons of special legal status, etc.; unauthorized dissemination, alteration or destruction of the Users’ information due to the use of access to the Online Service.

9.2. The Online Service, Site, Mobile Application shall be provided for use by the Users on the “as is” basis. The Administrator shall bear no liability to the User for ensuring that the Online Service, Site, Mobile Application meet the expectations of the User and/or access to the Online Service is provided uninterruptedly, reliably, without errors. The Administrator shall bear no liability for making changes, temporary or complete termination of the Online Service, Site, Mobile Application or any part thereof and/or access to the Online Service. The functioning of the Online Service and access to it may be disrupted by the force-majeure and other factors, the prevention or overcoming of which is beyond the Administrator.

9.3. The Administrator shall bear no liability for the efficiency and safety and security of information transmitted during payments using the User’s bank cards, including the actions of the bank and international payment schemes, or other participants in the technical process of settlements. All relations in terms of settlements using the bank cards shall be governed by the mandatory terms of the User’s International Payment Schemes and the User’s agreements with the bank that has issued the User’s bank card.

9.4. The Administrator shall always be ready to take into account the wishes and suggestions of any User of the Online Service, Site, Mobile Application regarding their operation. 

10. FINAL PROVISIONS 

10.1. This Agreement shall be governed by and construed in accordance with the laws of Ukraine. Issues not regulated herein shall be resolved in accordance with the applicable laws of Ukraine. 

10.2. All possible disputes arising or to arise from the relations regulated herein shall be settled in accordance with the procedure established by the applicable laws of Ukraine, at the location of the Administrator. Throughout the text hereof, unless explicitly stated otherwise, the term “laws” shall mean the laws of Ukraine.

10.3. Due to the free use of access to the Online Service, the consumer protection rules provided for in the laws of Ukraine may not apply to the relations between the User and the Administrator.

10.4. Nothing herein shall be construed as establishing between the User and the Administrator an agency relationship, power of attorney, partnership relationship, joint venture relationship, employment relationship or any other relationship not expressly provided for herein.

10.5. If for any reason one or more of the provisions hereof are declared invalid or unenforceable, this shall not affect the validity or enforceability of the other provisions hereof.

10.6. Omissions on the part of the Administrator in case of violation by any User hereof shall not deprive the Administrator of the right to take the relevant actions to protect its interests later, and shall not determine the waiver of the Administrator’s rights in case of further similar or alike violations.

10.7. This Agreement is made in the Ukrainian language, but is provided for reading to the Users in the Russian and English languages. In case of discrepancies between the terms and conditions hereof in Ukrainian and its Russian and English translations, only the Ukrainian version of the document published at: https://uklon.com.ua/user-agreement/, shall prevail.

11. DETAILS: 

LLC “UKLON UKRAINE”,

20B Bandery Avenue, Kyiv, 04073

EDRPOU code 44293344,

IBAN: UA513005280000026000000010650

with JSC “OTP BANK”

ITN 442933426546

Tel. +380931771511

e-mail: uklon1@uklon.com.ua 

Version effective date: September 10, 2021

Privacy Policy

This Privacy Policy is developed by the Limited Liability Company “UKLON UKRAINE”, registration code 44293344 , address: 20b Stepana Bandery Avenue, city of Kyiv, 04073, Ukraine (herenafter referred to as “We”), being the personal data owner within the meaning of the Law of Ukraine “On Personal Data Protection” from June 1, 2010 No. 2297-VI (herenafter referred to as the Law) and regulated by this law.

First things first – your privacy is important to us. Taking advantage of our services you have put the trust in us and we really appreciate that trust. It means that we are committed to protecting and safeguarding any personal data you provided to us.

This Privacy Policy applies to any kind of personal data we procces through the websites: http://www.uklon.ua/,  http://www.partner.uklon.ua/  (the herenafter referred to as “Websites”), the apps for mobile devices “Uklon” and“Uklon Driver” for iOS, Android та Windows (herenafter referred to as the “Mobile Apps” or the “Apps”), аnd also through other channels specified in this Privacy Policy.

You give consent to obey all provisions of this Privacy Policy during your registration in the Websites and Mobile Apps and also placing order without registration in the Website http://www.uklon.ua/. If you disagree with this Privacy Policy, you could not use Mobile apps or the Websites. 

We might amend this Privacy Policy from time to time or otherwise change the Privacy Policy without prior notice. You hereby give your consent to amend the Privacy Statement without obtaining any specific confirmation from you. We recommend  you to check this page regularly to keep you up to date with the latest changes. This Privacy Policy is executed in the Ukrainian language, but it is provided in Russian and English for familiarization. At inconsistency of the terms of this document in the Ukrainian language and its translation in English and Russian, only version in the Ukrainian language has legal force.

What kind of personal data we procces?

Personal data you provide us with.

А) The Website http://www.uklon.ua/ and “Uklon” Mobile App users 

We process personal data which you provide to us: name, e-mail, phone number, city put in the registration form on the Website or in the Mobile app while completing your profile. We may collect your data when you are registered via Facebook, Google plus.

We also procces your data when you need to contact our customer service or contact us through other channels (social networks etc.).

There are other occasions when you provide us information. You can create an account, which allows you to store personal settings, view previous orders, schedule future orders and change the current ones.

You can participate in our promotion activities. In such case, you will also provide us with your personal data. In addition, you can send us feedback about the Website and the Mobile Apps, share your opinion, or request for assistance while using the services of the Website or Mobile Apps.

In order to insure your life and health during the transportation and to receive an insurance indemnity, you give us your personal data: surname, name and patronymic, telephone number, date of birth, series and passport number, ID number and other information that may be required by the insurance company. In order to insure parcels, if you have ordered a delivery service, you provide us with your personal data: address, surname, name and patronymic, telephone number.

B)  UklonPartners (Website http://www.partner.uklon.ua  and “Uklon Driver” App users)

We process personal data which you provide to us: name, e-mail, phone number, while you conclude the Service agreement for Providing Access to Online Service (Software Products Provision) with us by accepting a Public offer posted on the Website.

We also collect your personal data when you need to contact our customer service or contact us through other channels (social networks etc.).

There are other occasions when you provide us with your personal information. You may create an account (personal cabinet), which allows you to save personal settings, upload photos, view completed orders etc.

You can participate in promotion activities. In such case, you will also provide us with your personal data. In addition, you can send us feedback about the Website and the Mobile Apps, share your opinion, or request for assistance while using the services of the Website or Mobile Apps.

In order to insure your life and health during the transportation of passengers and to receive an insurance indemnity, you give us your personal data: surname, name and patronymic, telephone number, date of birth, series and passport number, ID number and other information that may be required by the insurance company.

Personal data we procces automatically.

We may automatically procces certain data, including your IP-address, date and time when you use our services, information about hardware, software, and Internet browser you use, and in addition, information about the operation system your computer or mobile device is using, such as versions of software and language settings. We may also collect information about the links you are clicking on and the pages made visible to you. 

If you are using a mobile device, we can also receive data that identify the device, settings and features, location, software errors and other system operations and your advertising identifiers. When you use our services through the Website or Mobile Apps, we collect the data about the websites you used to accessed our services and the data about your hardware / software. 

Our Mobile Apps may access a variety of services and data on your mobile device: to phone address book (contacts), location and external storage devices (memory cards). In any case, such access is not granted without your permission.

Personal data you give us about others.

The Website http://www.uklon.ua/ and “Uklon” Mobile App users 

Of course, you might not simply be making a order for yourself. You may order a transportation servicies for any person by providing us with his phone number,
name. In addition, when ordering a delivery service, you provide us with the personal data of the recipient: address, surname, first name and patronymic, telephone number. However, at this point we have to point out that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and have understood and accepted how we use their information (as described in this Privacy Policy).

Information from other sources.

These may include users feedback, such as as ratings or compliments, users or others providing information in connection with claims or disputes, information from insurance providers, financial services providers and from publicly available sources. We may combine the information collected from these sources with other information in its possession.

Why do we process your personal data?

We collect, use and process your Personal data for different purposes. Your personal data may be used, inter alia, as follows:

А) The Website http://www.uklon.ua/ and “Uklon” Mobile App users 

Placing orders: We use your personal data to place orders for transportation of passengers and / or delivery to the Online Service Uklon. We as well transmit your personal data to ensure our Partners can perform your order. 

  • Customer service: we provide 24/7 customer support. Equiped with your personal data our support team can help you to manage your order and answer questions related to it.
  • Account: You create the user’s account in the Mobile App or in the Website. We use the information that you provide us with to manage your user account.
  • Marketing: We also use your personal information (phone number and email address) to send newsletters, information, advertisements and promotional materials. If you participate in promotions, relevant information will be used to manage it. We also display newsletters, information, advertisements and promotional materials in Mobile App and on the Website.
  • Communication with you. We may contact you with other questions via email and by phone, depending on the type of contact information that you share with us. We are also working hard to process all the requests that you send us.
  • Call tracking: when you call our customer support we use a system of automatic number identification, to match your phone number with your order. It helps us to save time and provide better services to you. Your conversation with our staff can be listened to in real time or recorded to monitor the quality of services and further training of our team. Records are kept for a limited period of time and removed automatically, unless we consider it necessary to keep them for a longer period (if necessary, including at the request of the government authiorities if required by the law). All phone records are used strictly in accordance with this Privacy Policy.
  • Using services of your mobile device: Mobile Apps may access various services and data on your mobile device: to phone  address book (contacts), location and external storage devices (memory cards). Such access is possible only if you provide separate concent.
  • “Phone  address book (contacts)” service: access to this service in your mobile device is required to enable you to make order for any person by sharing his phone number from your phone address book. We do not share your data related to the phone address book to third parties, besides sharing phone number of transportated person with Partners in order to perform order for this person, and will not use them otherwise than in connection with the use of Mobile Apps as required by this Privacy Policy.
  • “Location” service: we get access to your location in order to ensure quality of service, including demonstration of Partner’s vehicle location, which is performing out your order. We do not share this information with any third parties.
  • “Storage access” service: we can write to the memory card of your phone some temporary technical data (cache) associated with your order. We do not share this information with any third party and will not use otherwise than in connection to the use of Mobile App as required by this Privacy Policy. 
  • Insurance of your life and health during the transportation: We transfer the personal data received from you to the insurance company in order to insure your life and health during transportation, including for transfer of the personal data to the foreign subjects of relations, related to personal data, for the purpose of performing of legislation requirements, requirements of the contract of life and health insurance and other contracts, including reinsurance, realization of rights, provided to the insurance company by the legislation or the contract and provision of realization of tax relations and relations in spheres of  accounting, audit, financial services and assistance services, advertising, marketing and actuarial  researches, assessment of the quality of the insurance company service. We also transfer your personal data to the insurance company that insures the parcels, if an insured event take place as a result of your ordering delivery service.
  • Legal purposes: Finally, in certain cases, we may need to share your personal data with the Government authorities if it is required by the competent authorities.

B) “ Uklon Partners (Website http://www.partner.uklon.ua  and “Uklon Driver” App users).

  • Order execution: We use your personal data to process the customer’s (the Website http://www.uklon.ua/ and “Uklon” Mobile App user’s) orders for transportation and / or delivery you accepted.
  • Partner’s Support: We provide customer support for our Partners. Equiped with your personal data our support team can help you to manage your order and answer questions related to it.
  • Account (personal cabinet): Partners can create the personal cabinet in Website or Mobile App. We use the information that you provide us to manage the personal cabinet. We securely store and don’t share data to third parties related settings and statistical information contained in your mobile App (setup filters and algorithms for selecting orders executed orders statistics, etc.).
  • Marketing: We also use your personal information (phone number and email address) to send newsletters, information and promotional materials. If you participate in promotions, relevant information will be used to manage.
  • Communication with you. We may contact you with other questions via email and by phone, depending on the type of contact information that you share with us. We are also working hard to process all the requests that you send us.
  • Call tracking: when you call our customer support we use a system of automatic number identification, to match your phone number with your order. It helps us to save time and provide better services to you. Your conversation with our staff can be listened to in real time or recorded to monitor the quality of services and further training of our team. Records are kept for a limited period of time and removed automatically, unless we consider it necessary to keep them for a longer period (if necessary, including at the request of the government authiorities if required by the law). All phone records are used strictly in accordance with this Privacy Policy.
  • Using services of your mobile device: Mobile Apps may access various services and data on your mobile device: location, and external storage devices (memory cards). Such access is possible only if you provide separate consent.
  • “Location” service: we get access to your location in order to ensure quality of service, including providing current information about orders, which are placed close to your location.
  • “Storage access” service: we can write to the memory card of your phone some temporary technical data (cache) associated with your order. We do not share this information with any third party and will not use otherwise than in connection to the use of Mobile Apps as required by this Privacy Policy. 
  • Insurance of your life and health during the transportation of passengers: We transfer the personal data received from you to the insurance company in order to insure your life and health during transportation,including for transfer of the personal data to the foreign subjects of relations, related to personal data, for the purpose of performing of legislation requirements, requirements of the contract of life insurance and other contracts, including reinsurance, realization of rights, provided to the insurance company by the legislation or the contract and provision of realization of tax relations and relations in spheres of  accounting, audit, financial services and assistance services, advertising, marketing and actuarial  researches, assessment of the quality of the insurance company service. We also transfer your tephone number to the insurance company that insures the parcels, if an insured event take place as a result of your performing of the delivery service.
  • Searching for things left in the car: We transfare your name and phone number to the Website http://www.uklon.ua/ and “Uklon” Mobile App users in order to assist in returning to them the personal things left in the car during transportation.

      Accounting Purposes: We use your name, last name for accounting and tax purposes.

  • Legal purposes: Finally, in certain cases, we may need to share your personal data with the Government authorities if it is required by the competent authorities.

How do we transmit your personal data to third parties?

In certain circumstances we transmit your personal data to third parties.

А) The Website http://www.uklon.ua/ and “Uklon” Mobile App users 

– Procession of your orders: we share your personal data with Partners in order to enable our Partners to perform your orders.

– Third party suppliers, who provide services: we may use third party service providers to process your personal data on our behalf. This might happen due to various reasons, for emaple, to send information and promotional materials. Independent service providers must agree to obey the confidentitlity regime of your data and will not use your personal data for other purposes. We do not share your personal information with the third parties for sending information and promotional materials.

– Government authorities: we transfer personal information to law enforcement, tax, fiscal and other governmental authorities to the extent as might be required by the current legislation of Ukraine or if it is necessary for the prevention, detection or termination of criminal acts and fraud. In addition, we may need to transfer personal data to the government authorities to protect our rights or property and rights or property of Uklon Partners.  

– Insurance companies: by signing the relevant annexes to the agreement with the insurance company, we will transfer your personal data to the extent that it is necessary to insure your life and health during transportation.
as well as by written notifying the insurance company of your personal data if an insured event take place as a result of your ordering delivery service.

        Financial companies: we transfare your travel history, information about the order and data confirming the fact of communication with you about your travel, including, but not limited to, screenshots of correspondence by email and other means of communication with the personal data you provided during registration on the Website http://www.uklon.ua/ and the Mobile Application “Uklon”, the date of your registration on the relevant requests of financial service providers in order to confirm your travel.

B) Uklon Partners (Website http://www.partner.uklon.ua  and “Uklon Driver” App users). 

– Order execution: we share your personal data with the customers – Website http://www.uklon.ua/ and “Uklon” Mobile App users, which orders your performs.

– Third party suppliers, who provide services: we may use third party service providers to process your personal data on our behalf. This treatment might happen is for different purposesdue to various reasons, for emaple, such as to send information materials. Independent service providers must agree to obey the confidentitlity regime of your data with confidentially and will not use your personal data for other purposes. 

– Goverment authorities: We transfer personal information to law enforcement, tax, fiscal and other competent governmental authorities to the extent as might be required by the to which it requires by the current legislation of Ukraine or if it is necessary for the prevention, detection or termination of criminal acts and fraud. In addition, we may need to transfer personal data to the competent government authorities to protect our rights or property and rights and property of Uklon Partners.

– Insurance companies: by signing the relevant annexes to the agreement with the insurance company, we will transfer your personal data to the extent that it is necessary to insure your life and health during transportation as well as by written notifying the insurance company your tephone number if an insured event take place as a result of your performing of the delivery service.

– Searching for things left in the car: upon writing or verbal request of the Website http://www.uklon.ua/   and “Uklon” Mobile App users, we give them your name and phone number in order to assist in returning the personal things left in the car during transportation.

    Financial companies: we transfer the history of completed orders, personal data provided by you during registration on the Website http://www.uklon.ua/, data contained in your personal cabinet, as well as data confirming the fact of communication with you about your travel, including, but not limited to, screenshots of correspondence by email and other means of communication to the relevant requests of financial companies – financial service providers.

Why do we receive your consent and how you can withdraw it?

Accepting this Privacy Policy during registration  or making  order without registration in the Website http://www.uklon.ua/,  you agree that we will use and process your Personal data and confirm  that such consent is in accordance with own will and in own interests. You provide consent to the Personal data processing to perform any actions regarding Personal data, which are necessary to achieve the above purposes, including, without limitation: collection, systematization, accumulation, storage, adaptation, clarification (update, change), use, distribution (including by sale or transfer), cross-border transmission, depersonalization, blocking, destruction, and any other actions with Personal data in accordance with the legislation of Ukraine. We apply certain methods of Personal data processing without any limitations. We perform the processing of Personal data with the use of automation means. 

This concent is personal data subject’s written notification about its including to the database of Websites and Mobile Apps users in the day of registration in Websites and Mobile Apps. 

The following types of Personal data processes or uses are done on the basis of your respective consent: Phone address book (contacts), Location, Storage access. You may revoke your consent at any time. If you revoke your consent, you will not be able to use any service or feature that requires collection or use of the Personal data we collected or used on the basis of consent.

You can withdraw your consent with our Privacy Policy and with your life and health insurance by sending an emal to okk@uklon.com.ua. Please write “Withdrawal of сonsent” in the subject line of your email to speed up our response. 

However, the withdrawal of consent to the processing of personal data is possible only in respect of future processing of personal data. Decisions and processes that were made during the processing of personal data cannot be withdrawn.

We have the right not to delete personal data if receive a notice of withdrawal of consent to the processing of personal data or a request to delete personal data if this personal data is required to achieve legal, marketing, accounting and fraud prevention purposes and / or if such personal data we need to fulfill the obligations under the legislation of Ukraine. Since some personal data needed to provide access to Online Service Uklon and/or the Online Service Uklon Driver, your account will be deleted after the withdrawal of consent to the processing of personal data.

The personal data of the Users of the Website http://www.uklon.ua/ and the Mobile App “Uklon”, without which  providing access to Online Service Uklon is not available :

– Phone number when ordering through the Mobile App, Website.

– Phone number and User’s name when placing an order through the Website without User’s registration.

Personal data Uklon Partners (Website http://www.partner.uklon.ua  and “Uklon Driver” App users), without which providing access to Online Service Uklon Driver is not available :

– name, surname, email, phone number, city.

If your other personal data processing consent is withdrawn, your account remains active. We will always attempt to authenticate the request to ensure that it comes from the account owner. If we are unable to successfully authenticate a request, we cannot process the withdrawal of consent.

Also you can contact the customer support service at +38 093 177 15 11 or by e-mail: uklon1@uklon.com.ua with a request to delete your account. After we process your request and identify you, we will delete your account.

How can you control the personal data you have provided us with?

You can review the personal information we keep about you at any time. You can make request regarding your personal data by sending us an email to the following address:   uklon1@uklon.com.ua   . Please indicate in the subject line of the letter  “Request for personal data” to speed up the process. 

You can also contact us, in case you consider that the personal data we have for you is incorrect, or if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used, or if you have any further queries about this Privacy Policy. 

Terms of personal data storage

А) The Website http://www.uklon.ua/ and “Uklon” Mobile App users

Your personal data will be stored as long as you have an active account, except of the IP address data, stored for three weeks from the date of the order. 

If your account is closed, personal data will be deleted from the databases, unless such data is required to be retained for legal, marketing, and fraud prevention purposes. The personal data required for the above purposes will be stored for 7 years, or for a longer period established for the storage of such information / data if required by applicable law. Upon expiry of the above period, we will anonymize your personal data in order it can not be personally associated with you.

In this case, we may use this information to target advertising and / or informational materials, for statistical or other purposes, without further informing you, as such information ceases to be personal data.

The deinstallation of Mobile App in your device does not cause the deletion of your personal data.

B)  Uklon Partners (Website http://www.partner.uklon.ua  and “Uklon Driver” App users).

Your personal data will be stored as long as you have an active account (personal cabinet), except of the IP address data, stored for three weeks from the date of the order. If your account is closed, personal data will be deleted from the databases, unless such data is required to be retained for legal, marketing, accounting  and fraud prevention purposes. The personal data required for the above purposes will be stored for 7 years, or for a longer period established for the storage of such information / data, if required by applicable law. Upon expiry of the above period, we will anonymize your personal data in order it can not be personally associated with you. 

In this case, we may use this information to target advertising and / or informational materials, for statistical or other purposes, without further informing you, as such information ceases to be personal data.

The deinstallation of Mobile App in your device does not cause the deletion of your personal data.

What security procedures do we put in place to protect your personal data?

We know that security is important to our users and we care about the security of your information. We maintain technical, physical, and administrative security measures to protect the security of your personal data against loss, misuse, unauthorized access, disclosure, or alteration. Some of the safeguards we use include firewalls, data encryption, physical access controls to our data centers and information access authorization controls. Only authorized personnel are permitted to access personal data in the course of their work.We need your help too: it is your responsibility to make sure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third-parties.

If you pay Uklon Partners for the transportation services ordered through the Website http://www.uklon.ua/ or Mobile App «Uklon» by your bank card; you will be automatically redirected to the website of the financial services provider and enter your personal data and bank card information directly to the website of the financial services provider. Website or Mobile Apps do not collect any data about your bank (credit) cards, but the Uklon Partners participating in the bonus program, may provide us with bank card details under certain conditions.

How do We treat personal data of children? 

We strongly believe in protecting the personal data of children. In line with this belief, we do not knowingly collect or maintain personal data from persons under 18 years of age, and our Websites or Mobile Apps  are not directed to persons under 18 years of age. If you are under 18 years of age, then please do not use or access our Websites or Mobile Apps at any time or in any manner.  

Cookies

We may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites or Mobile apps for a number of purposes: your authenticating, remembering your preferences and settings, and other purposes as specified bellow.

A cookie file is a small amount of data that is placed in the browser of your computer or on your mobile device. So-called “first party cookies” are cookies which are served by Websites or Mobile Apps. In case we allow others to service cookies through the Websites or Mobile apps, these cookies are so-called “third party cookies”.

In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. So-called “first party cookies” have more longer-term actions: they are not automatically deleted when you close the browser.

“Software Development Kits” (SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

Cookies are used for different purposes. They allow you to be recognized as the same user across the pages of a Website, between Website s or when you use Mobile Apps.

Websites and Mobile Apps use cookies for different purposes:

Technical cookies: We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make them function correctly, to create your user account, to sign you in and to manage your orderings. These technical cookies are necessary for Websites and Mobile Apps to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you to use Websites and Apps efficiently and effectively. We may also use cookies to remember your registration information so that you don’t have to retype your login credentials each time you visit our site. Your password will, however, always be encrypted. These functional cookies are not strictly necessary for the functioning of service Uklon, but they add functionality and enhance our Websites and Mobile Apps experience.

Functional cookies are not required for the Online Service Uklon and/or Online Service Uklon Driver, but they make the Websites and Mobile Applications more functional and user-friendly.

Analytics cookies: We use these cookies to gain insight into how our visitors use the Website and Mobile Apps. This means we can find out what functions works appropriately, optimize and improve Websites or Apps, understand the effectiveness of advertisements and communications. Analytical cookies help us to ensure that Websites and Apps are interesting and relevant for you. 

Marketing cookies: We use these cookies to deliver newsletters, information, advertisements and promotional materials or advertisement campaign performance. For example, we may rely on information gleaned through these cookies to serve you newsletters, information, advertisements and promotional materials that may be interesting to you.

It also means we can use details about how you’ve interacted with the site, such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you enter into various fields.

For “Uklon” Mobile App users as well as «Uklon Driver» App users, you can choose via your device operating system if to allow cookies or share your advertising ID with us or our advertising service providers.

If you do not wish for your Personal Data to be collected via Cookies on the Website, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this Personal Data through your mobile device settings.

How to contact with us?

You can address your questions, comments and queries on this Privacy Policy via our phone number +380 (93) 1771511 or by e-mail: uklon1@uklon.com.ua. You can also contact us if you believe that we somehow violated this Privacy Policy and let us know what exactly was violated by this Privacy Policy. We will investigate your claim as soon as it will be practically possible.  


The version is valid from September 10, 2021