User agreement

1. GENERAL PROVISIONS

1.1. The User Agreement (hereinafter referred to as the Agreement) is an agreement between the User and the Administrator in respect of the use of the Service Uklon and supersedes all previous agreements between the User and the Administrator.

1.2. When using the Service Uklon, the User, regardless of his legal status and civil capacity, is subject to the rules and restrictions set out in this Agreement.

1.3. The Agreement with any changes and additions shall be placed on the Web-site and Mobile Application for general information.

1.4. The User confirms that he is fully and completely familiar and agrees with the terms of the Agreement. In case if the User disagrees with any of the provisions of this Agreement, the User is not allowed to use the Service Uklon.

1.5. The User agrees to keep the terms of this Agreement during User’s registration on the Website or the Mobile Application or placing an Order on the Website without registering as the User.

1.6. The Administrator may amend or otherwise modify this Agreement without prior notice to the User. The User hereby agrees to amend the Agreement without receiving any specific confirmation from the User.

1.7. For the purposes of this Agreement, the following terms shall apply:

• Administrator – means a legal entity established in accordance with the legislation of Ukraine – LLC “UKLON”;

• User – means any capable individual who is 18 (eighteen) years old at the moment of registration of the User or the placing of the Order without registration, or a legal entity accepted the terms of this Agreement and uses the Service Uklon;

• Service Uklon – means the ability to use the Technology platform for free by the User through the Website, Mobile Application for the purpose of placing information about the Order, to familiarize with the offers of Partners for the possible fulfilment of the Orders and to find such offers according to the criteria specified by the User, as well as for organizing communication between the Administrator, User, Partner Uklon.

• Partner Uklon – means a third party providing and/or offering to the User the provision of passenger transportation services, the services of managing the User’s vehicle (“driver” service), delivery services, having contractual relations with the Administrator on the basis of the information services agreement, which is public and concluded through the accept by the Partner of the Public Offer on the provision of information services, posted by the Administrator on the electronic resource: www.partner. uklon.com.ua.

• Order – means an order of the User to provide the passenger transportation services, in particular, an order of two Users to provide the passenger transportation services in one direction (joint trip), the services of managing the User’s vehicle (“driver” service), delivery services, structured according to the requisite details: address of the points of departure and destination of the passenger transportation, the time of car arrival, type of car, cost of transportation as well as additional requirements.

• Services – means the passenger transportation services, the services of managing the User’s vehicle (“driver” service), delivery services provided by the Partners Uklon to the Users.

• Website – means a web-page on the Internet at the address: www.uklon.com.ua.

• Mobile Application means a copy of a Software in the form of a mobile application for mobile devices iOS, Android, called “Uklon”, which is provided by the Administrator to the User for the temporary use (during the validity of this Agreement) for functional use by the end user as a tool for providing the Service Uklon.

• Technology platform means an interconnected set of computer programs and electronic data in the form of numbers, letters, symbols, images and combinations thereof (including graphic information, video information, etc.) intended to collect, process, distribute, store, present information about Orders received by Administrator from Users and giving the Partners Uklon an access to this information.

2. USER REGISTRATION

2.1. To use the Service Uklon the User shall perform registration via Website or Mobile Application, resulting in creation of a unique account for the User to get access to the Service Uklon.

2.2. The User shall provide accurate information about oneself while filling in an application form during registration.

2.3. If the User provides false information during registration or later, within the use of Service Uklon, the Administrator has a right to suspend or terminate the account (registration) of the User without notice or obtaining any consent.

2.4. If the User’s actions may lead to a breach of any rules and regulations of the applicable law, human rights and the possibility of claims towards the Administrator or ensuring responsibility of the Administrator for the actions of the User, the Administrator has a right to block User’s actions immediately and suspend or delete the account of the User without notification or obtaining any consent from the User.

2.5. The Administrator has a right to delete the User’s account if it is not used during 12 calendar months.

2.6. During registration via the Website and Mobile Application the User shall enter a unique password. The User is fully responsible for the reliability of the password and protection of own account.

2.7. If the third party obtains access to User’s account, the User must immediately notify the Administrator in order to ensure the appropriate measures if the User is able to confirm the possession of such specific account by the User.

2.8. The User ensures safety of information about passwords and other confidential information by himself. The Administrator is not responsible for the consequences of the disclosure of User’s confidential information about Personal Data (Username and password). This provision regulates both the voluntary transfer of User’s Personal Data to third parties and the loss of confidential information about User’s Personal Data beyond its will.

3. USE OF THE SERVICE UKLON WITHOUT USER REGISTRATION

3.1. The User can use the Service Uklon without User registration only when placing an Order via the Website. In this case the User must fill in the Order form his name and phone number.

3.2. Regardless of the fact of registration the User undertakes to comply the terms of this Agreement while using the Service Uklon.

3.3. If the User’s actions may lead to a breach of any rules and regulations of the applicable law, human rights and the possibility of claims towards the Administrator or ensuring responsibility of the Administrator for the actions of the User, the Administrator has a right to block the User’s actions immediately without notification or obtaining any consent from the User.

4. PERSONAL DATA

4.1. All issues regarding collecting, using, processing and protection of Users Personal data are regulated by separate Privacy Policy placed on the Website and Mobile Application

5. SERVICE UKLON

5.1. The Service Uklon is provided to the User solely for personal non-commercial use, enabling Users to arrange and schedule transportation.

5.2. The Administrator, on a contractual basis, gives Partners Uklon an access to the User’s Order information. Partners Uklon provide Services to the Users upon acceptance of the Order. The Administrator shall not be liable or incur any liability to Users for the Services provided by the Partners Uklon and does not provide any guarantees to the Users for the quality of such Services.

5.3. Services are provided by Partners Uklon on the basis of separate agreements between particular Users and Partners Uklon, the party of which is not the Administrator, even if the User obtains information about such Services through the use of the Service Uklon or if the Administrator otherwise facilitates the conclusion of such agreements.

5.4. The Administrator is not responsible for the terms, content, timeliness and quality of the information provided by the Partners Uklon about the Services, the availability of these Services at this moment, and the Administrator is not responsible before the User for possible negative consequences, losses (damage) caused to the User due to failure or improper providing Services by the Partners Uklon.

5.5. When ordering the automobile class “Delivery”, the User undertakes not to order the delivery of items, the transportation of which is prohibited by the current legislation of Ukraine. The User agrees that in the event of violation of this article, he is responsible for all possible risks and / or consequences that may arise in connection with the transportation of such items. In this case, Partners Uklon have the right to refuse the User to provide delivery services in case of detection of items, transportation of which is prohibited by the current legislation of Ukraine.

5.6. The Website, Mobile Application, Service Uklon are not intended to post sensitive information, restricted information, third party information that has not been properly licensed and authorized by the Administrator.

5.7. The Administrator reserves the right to suspend access to the Service Uklon or part thereof at any time for any reason or in the absence thereof without prior notice to the User.

5.8. The Administrator has the right to insure the life and health of the Users during the transportations by the Partners Uklon. Insurance is provided by the Administrator at his own expense and the User is not obliged to pay any insurance payments. The choice of the insurance company and the terms of the insurance are determined at the discretion of the Administrator, whereon the User gives its consent. The User has the right to withdraw his / her insurance consent at any time by sending a respective e-mail to the following email of the Administrator: okk@uklon.com.ua.

6. LIMITS FOR THE SERVICE UKLON USE

6.1. While using the Service Uklon the User may post information and intellectual property items including but not limited to: ratings, reviews, comments about the Service Uklon and / or Partners Uklon (hereinafter referred to as the Content). In addition, at posting the Content, the User guarantees that he rightfully owns such content or proprietary rights for it and/or has received all necessary permits from third parties for posting such Content. If there are claims towards the Administrator, the User shall settle such claims by itself and at own expense or reimburse losses incurred by the latter due to improper placement of the Content on the Website and Mobile Aplication by the User.

6.2. The Administrator reserves the right to refuse the posting and at any time to remove / block the Content at its discretion for any reason without notice to the User and his consent.

6.3. The Administrator takes no action and is not responsible for the reliability of information, accuracy and legitimacy of posting Content on the Website and Mobile Application. The Administrator does not verify the Content posted by the Users and bears no responsibility for its accuracy and legitimacy.

6.4. The Administrator shall inform the User about claims of third parties concerning the Content posted by the User. The User agrees to provide the Administrator with the data about the rights for the Content or to delete the Content.

6.5. The User agrees not to use the Service Uklon for transmission, posting or spreading of information by any means, the content of which is unlawful, threatening, defamatory, offensive, infringing intellectual property rights, spreading hatred and/or discrimination against people by any grounds, contains offences and claims towards other Users, the Administrator or any third parties whose rights are specified by the Law of Ukraine “On the protection of public morality”, the Constitution of Ukraine and other relevant regulations. Distribution of any erotic, sexual or pornographic information on the Website and Mobile Application is also prohibited. In case the Administrator incur any losses related with posting of illegal information, the User shall reimburse such losses of the Administrator in full amount.

6.6. The Content shall not include:

– restriction of rights of minorities;

– false representation as another person or representative of a company and/or community without sufficient rights, concerning also the staff and owners of the Administrator, as well as misrepresentation on properties and characteristics of any entities or objects;

– materials which the User has not right to disclose according to the law or in accordance with any contractual relations;

– materials violating rights concerning any patent, trademark, trade secret, copyright or other proprietary rights and/or copyright and adjacent rights of third party;

– adware, “spam” correspondence, “chain letters”, invitation to financial Services or imposing of services otherwise;

– materials containing computer codes designed to breach, destroy or limit the functionality of any computer or telecommunications equipment or programs to perform illegal access as well as serial numbers to commercial software products, logins, passwords and other means to obtain unauthorized access to paid resources of the Internet.

6.7. While using the Service Uklon the Users have not right to store, post, transmit or otherwise distribute any information and/or intellectual property items that may lead to the violation of third parties’ rights, including the right for Personal Data protection.

6.8. In the event that the Users find information and / or objects of intellectual property, whose use is restricted or the rights belonging to third parties, the User is obliged to contact the Administrator and report the violation with the indication of the Internet address of the information and / or objects of rights intellectual property which, in the User’s opinion, violates the rights of third parties and to report the nature of such offense.

6.9. While using of the Service Uklon the Users can not carry out any actions that violate or can be the result of a violation of the applicable legislation of Ukraine or legislation of other state where the User is located, as well as relevant international legislation.

6.10. Any materials received by User through the Service Uklon are applied by the User at own risk. The User is solely responsible for any damage of the computer and/or data after downloading and using of these materials.

6.11. The Administrator has the right at the request of the relevant authority (law enforcement), but according to the current legislation, to provide such authority with the available information about the User, without excluding personal data.

7. PAYMENT FOR SERVICIES, PROMOCODES.

7.1. Payment for the Services shall be made by the User in accordance with the tariffs set out in the Mobile Application and the Website. During periods of high demand for the Services (on holidays, road congestion, depending on weather conditions, and in other cases) tariffs may be increased. In this case, when the Order is placed by the User, the label “Increased demand” appears. The User has the right to adjust the amount of the proposed tariff using the functionality of the Mobile application and the Website. In case of the route’s change or long waiting of the passenger, the cost of the Services is recalculated according to the tariffs. The User agrees that in case of payment by a bank card, the respective difference of the cost will be deducted from his/her bank card.

7.2. The User pays for the Services directly to the Partner Uklon. Payment by cash is made by the User by transferring cash to the Partner Uklon who provided the Services.

7.3. The User may pay to the Partner Uklon for the provided Services by a bank card through the Mobile Application or the Website. The User automatically goes to the site of the respective payment system and enters his personal data and bank card information directly on the website of this payment system. The Administrator does not store or transmit User’s bank card information.

7.4. The Administrator provides information assistance to ensure the acceptance of payments by bank cards from Users, and is responsible only for the correct determination of the cost of the Services to be paid to the Partner and the communication of such information to the Users. Acceptance and transfer of payments using bank cards are made by appropriate payment systems, authorized to provide the respective services.

7.5. Payment for the Services to the Partners Uklon can also be made by the User through the Mobile Application using Google Pay, Apple Pay, provided that the respective mobile applications are downloaded to his mobile device.

7.6. Payment for Partners’ Services in respect of performing the joint trip cannot be made in cash, but only by a bank card through the Mobile Application or Website or by using Google Pay, Apple Pay. The cost of such service is distributed between two Users according to their route. In case of cancellation of the Order by the User or one of the Users before the trip (in particular, not appearing in the vehicle) the fee for cancellation of the Order will be charged.

7.7. The User, in addition to paying for the Services to Partners Uklon in case of payment by bank card or through Google Pay, Apple Pay, has the opportunity to leave tips to the Uklon Partners (funds beyond of the Service fee) upon completion of the Services if the User evaluates the Partner’s Order from 4 to 5 stars.

7.8. The Administrator may provide promocodes to Users during advertisement activities and events aimed to increase the Users’ interest in the Services and to attract new Users; in order to use the promocode, the User shall fill it into the field “add a promocode” in the Mobile Application or Website.

7.9. User agrees that promocodes can not be copied, sold, transmitted or made public; promocodes may be invalidated or cancelled by the Administrator at any time and for any reasons; promocodes may only be used subject to the certain conditions that apply to such promocodes; promocodes are not exchangeable or refundable; in case of loss the promocodes are not renewed; replacement of the promocodes with money or any other benefit is not allowed; you can only use one promocode per transportation.

8. EXCLUSIVE RIGHTS AND GUARANTEES OF ADMINISTRATOR

8.1. The Administrator warrants that the intellectual property rights as for Service Uklon, including but not limited to: Technology platform, Website, Mobile Application, any component thereof, including software, design elements, text, graphic images, illustrations, videos and other intellectual property rights belong to the Administrator.

8.2. The conclusion of this Agreement does not infringe the intellectual property rights of any third party. In case if any complaints or claims of third parties regarding the use of the Service Uklon by the User, the Administrator is obliged to settle such complaints or claims solely and at his own expense.

8.3. This Agreement does not provide for any rights or permissions to the User to use the Service Uklon, the Website and the Mobile application in any way other than their use for a functional purpose by the end consumer.

9. LIABILITY LIMITATION OF ADMINISTRATOR

9.1. The Administrator is not liable for any damage to life and health, any direct and/or indirect losses, material and/or non-material damage, liabilities or losses incurred as a result of the using or non-using of information posted on the Website and Mobile Application as well as using of the Service Uklon; lack of opportunities to access Service Uklon or use them; failure to provide or improper provision of Services to Users by Partners Uklon; any actions or omissions of Partners Uklon; availability or lack of Partners Uklon’ authorities, permits, licenses, approvals, the presence or absence Partners Uklon’ special legal status etc.; unauthorized distribution, modification or destruction of Users information as a result of any use of the Service Uklon.

9.2. Website, Mobile Application, Service Uklon are provided for use by Users according to the “as is” principle. The Administrator shall not be liable before the User that the Service Uklon, the Website, the Mobile Application meet the expectations of the User and / or the Service Uklon will be provided uninterruptedly, reliably, without errors. The Administrator is not responsible for making changes, temporary or complete termination of the Service Uklon or any part thereof.

9.3. The Administrator does not guarantee permanent or unconditional access to the Service. Uklon. The operation of the Service Uklon may be impaired by acts of force majeure and other factors that are prevented or overcome beyond the scope of the Administrator.

9.4. The Administrator is not responsible for the performance and security of the information transmitted when making payments by means of the User’s bank cards, including the actions of the bank and international payment systems, or other participants in the technical process of settlement. All relationships in respect of making payments using bank cards shall be governed by the terms and conditions of the International Payment Systems and User’s agreements with the bank that issued the User’s bank card.

9.5. The Administrator is always ready to take into account the wishes and suggestions of any User regarding work of the Service Uklon.

10. FINAL PROVISIONS

10.1. The present Agreement shall be governed by and construed in accordance with the legislation of Ukraine. Issues other than regulated by this Agreement shall be settled in accordance with the applicable legislation of Ukraine.

10.2. All possible disputes arising from relations governed by this Agreement shall be settled in the manner prescribed by the applicable legislation of Ukraine at the place of location of the Administrator. Throughout the text of this Agreement, unless expressly stated otherwise, the term “legislation” refers to the legislation of Ukraine.

10.3. Considering free use of the Service Uklon, the rules on consumer protection, stipulated by the legislation of Ukraine, cannot be applied to relations between the User and Administrator.

10.4. Nothing in this Agreement shall be understood as the establishment between the User and Administrator of agency relationships, assignments, company relations, and relations as for joint activity, employment or any other relationship, not expressly provided in the Agreement.

10.5. In case one or more provisions of this Agreement shall be deemed invalid or such as have no legal effect because of any reasons, it does not affect the validity or applicability of the other provisions of the Agreement.

10.6. Inaction of the Administrator as for violation of the Agreement by the User or other Users does not preclude Administrator’s rights to take appropriate actions to protect its rights later and does not specify the Administrator’s waiver in case of further such or similar violations.

10.7. This Agreement is executed in the Ukrainian language, but it is provided in Russian and English for the Users’ familiarization. At inconsistency of the terms of this document in the Ukrainian language and its translation in English and Russian, only version in the Ukrainian language has legal force, posted at the address: http://uklon.com.ua/document/useragreement.

Last modified on:
August 07, 2020

REQUISITES:
LLC “UKLON”
Company code (EDRPOU): 40625367,
Registered office: office 3, build. 4,
Volodymyr Vynnychenko St., Kyiv, 04053
IBAN: UA793005280000026006455038009
in SC «OTP Bank»
tel .: +380931771508
Income tax payer on general grounds
VAT payer since August 01, 2016.
Ukrainian TIN: 406253626591

This Privacy Policy is developed by the Limited Liability Company “UKLON”, registration code 40625367, address: Volodymyra Vynnychenka str. suite 4, city of Kyiv, 04053, Ukraine (herenafter referred to as “We”), being the personal data owner within the meaning of the Law of Ukraine “On Personal Data Protection” from June 1, 2010 No. 2297-VI (herenafter referred to as the Law) and regulated by this law.

First things first – your privacy is important to us. Taking advantage of our services you have put the trust in us and we really appreciate that trust. It means that we are committed to protecting and safeguarding any personal data you provided to us.

This Privacy Policy applies to any kind of personal data we procces through the websites: http://www.uklon.ua/, http://www.partner.uklon.ua/ (the herenafter referred to as “Websites”), the apps for mobile devices “Uklon” and “Uklon Driver” for iOS, Android та Windows (herenafter referred to as the “Mobile Apps” or the “Apps”), аnd also through other channels specified in this Privacy Policy.

You give consent to obey all provisions of this Privacy Policy during your registration in the Websites and Mobile Apps and also placing order without registration in the Website http://www.uklon.ua/. If you disagree with this Privacy Policy, you could not use Mobile apps or the Websites.

We might amend this Privacy Policy from time to time or otherwise change the Privacy Policy without prior notice. You hereby give your consent to amend the Privacy Statement without obtaining any specific confirmation from you. We recommend you to check this page regularly to keep you up to date with the latest changes. This Privacy Policy is executed in the Ukrainian language, but it is provided in Russian and English for familiarization. At inconsistency of the terms of this document in the Ukrainian language and its translation in English and Russian, only version in the Ukrainian language has legal force.

What kind of personal data we procces?

Personal data you provide us with.

А) The Website http://www.uklon.ua/ and “Uklon” Mobile App users

We process personal data which you provide to us: name, e-mail, phone number, city put in the registration form on the Website or in the Mobile app while completing your profile. We may collect your data when you are registered via Facebook, Google plus.

We also procces your data when you need to contact our customer service or contact us through other channels (social networks etc.).

There are other occasions when you provide us information. You can create an account, which allows you to store personal settings, view previous orders, schedule future orders and change the current ones.

You can participate in our promotion activities. In such case, you will also provide us with your personal data. In addition, you can send us feedback about the Website and the Mobile Apps, share your opinion, or request for assistance while using the services of the Website or Mobile Apps.

In order to insure your life and health during the transportation and to receive an insurance indemnity, you give us your personal data: surname, name and patronymic, telephone number, date of birth, series and passport number, ID number and other information that may be required by the insurance company. In order to insure parcels, if you have ordered a delivery service, you provide us with your personal data: address, surname, name and patronymic, telephone number.

B) “UKLON” LLC Partners (Website http://www.partner.uklon.ua/ and “Uklon Driver” App users)

We process personal data which you provide to us: name, e-mail, phone number, while you conclude the service agreement with us by accepting a public offer posted on the Website.

We also collect your personal data when you need to contact our customer service or contact us through other channels (social networks etc.).

There are other occasions when you provide us with your personal information. You may create an account (personal cabinet), which allows you to save personal settings, upload photos, view completed orders etc.

You can participate in promotion activities. In such case, you will also provide us with your personal data. In addition, you can send us feedback about the Website and the Mobile Apps, share your opinion, or request for assistance while using the services of the Website or Mobile Apps.

In order to insure your life and health during the transportation of passengers and to receive an insurance indemnity, you give us your personal data: surname, name and patronymic, telephone number, date of birth, series and passport number, ID number and other information that may be required by the insurance company.

Personal data we procces automatically.

We may automatically procces certain data, including your IP-address, date and time when you use our services, information about hardware, software, and Internet browser you use, and in addition, information about the operation system your computer or mobile device is using, such as versions of software and language settings. We may also collect information about the links you are clicking on and the pages made visible to you.

If you are using a mobile device, we can also receive data that identify the device, settings and features, location, software errors and other system operations and your advertising identifiers. When you use our services through the Website or Mobile Apps, we collect the data about the websites you used to accessed our services and the data about your hardware / software.

Our Mobile Apps may access a variety of services and data on your mobile device: to phone address book (contacts), location and external storage devices (memory cards). In any case, such access is not granted without your permission.

Personal data you give us about others.

The Website http://www.uklon.ua/ and “Uklon” Mobile App users

Of course, you might not simply be making a order for yourself. You may order a transportation servicies for any person by providing us with his phone number, name. In addition, when ordering a delivery service, you provide us with the personal data of the recipient: address, surname, first name and patronymic, telephone number. However, at this point we have to point out that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and have understood and accepted how we use their information (as described in this Privacy Policy).

Information from other sources.

These may include users feedback, such as as ratings or compliments, users or others providing information in connection with claims or disputes, information from insurance providers, financial services providers and from publicly available sources. We may combine the information collected from these sources with other information in its possession.

Why do we process your personal data?

We collect, use and process your Personal data for different purposes. Your personal data may be used, inter alia, as follows:

А) The Website http://www.uklon.ua/ and “Uklon” Mobile App users

– Placing orders: We use your personal data to place orders for transportation via Website or through Mobile App. We as well transmit your personal data to ensure our Partners can perform your order.

– Customer service: we provide 24/7 customer support. Equiped with your personal data our support team can help you to manage your order and answer questions related to it.

– You create the user’s account in the Mobile App or in the Website. We use the information that you provide us with to manage your user account.

Marketing: We also use your personal information (phone number and email address) to send newsletters, information, advertisements and promotional materials. If you participate in promotions, relevant information will be used to manage it. We also display newsletters, information, advertisements and promotional materials in Mobile App and on the Website.

– Communication with you. We may contact you with other questions via email and by phone, depending on the type of contact information that you share with us. We are also working hard to process all the requests that you send us.

– Call tracking: when you call our customer support we use a system of automatic number identification, to match your phone number with your order. It helps us to save time and provide better services to you. Your conversation with our staff can be listened to in real time or recorded to monitor the quality of services and further training of our team. Records are kept for a limited period of time and removed automatically, unless we consider it necessary to keep them for a longer period (if necessary, including at the request of the government authiorities if required by the law). All phone records are used strictly in accordance with this Privacy Policy.

– Using services of your mobile device: Mobile Apps may access various services and data on your mobile device: to phone address book (contacts), location and external storage devices (memory cards). Such access is possible only if you provide separate concent.

• “Phone address book (contacts)” service: access to this service in your mobile device is required to enable you to make order for any person by sharing his phone number from your phone address book. We do not share your data related to the phone address book to third parties, besides sharing phone number of transportated person with Partners in order to perform order for this person, and will not use them otherwise than in connection with the use of Mobile Apps as required by this Privacy Policy.

• “Location” service: we get access to your location in order to ensure quality of service, including demonstration of Partner’s vehicle location, which is performing out your order. We do not share this information with any third parties.

• “Storage access” service: we can write to the memory card of your phone some temporary technical data (cache) associated with your order. We do not share this information with any third party and will not use otherwise than in connection to the use of Mobile App as required by this Privacy Policy.

– Insurance of your life and health during the transportation: We transfer the personal data received from you to the insurance company in order to insure your life and health during transportation, including for transfer of the personal data to the foreign subjects of relations, related to personal data, for the purpose of performing of legislation requirements, requirements of the contract of life and health insurance and other contracts, including reinsurance, realization of rights, provided to the insurance company by the legislation or the contract and provision of realization of tax relations and relations in spheres of accounting, audit, financial services and assistance services, advertising, marketing and actuarial researches, assessment of the quality of the insurance company service. We also transfer your personal data to the insurance company that insures the parcels, if an insured event take place as a result of your ordering delivery service.

– Legal purposes: Finally, in certain cases, we may need to share your personal data with the Government authorities if it is required by the competent authorities.

B) “UKLON” LLC Partners (Website http://www.partner.uklon.ua/ and “Uklon Driver” App users).

– Order execution: We use your personal data to process the customer’s (the Website http://www.uklon.ua/ and “Uklon” Mobile App user’s) orders you accepted.

– Partner’s Support: We provide customer support for our Partners. Equiped with your personal data our support team can help you to manage your order and answer questions related to it.

– Account (personal cabinet): Partners can create the personal cabinet in Website or Mobile App. We use the information that you provide us to manage the personal cabinet. We securely store and don’t share data to third parties related settings and statistical information contained in your mobile App (setup filters and algorithms for selecting orders executed orders statistics, etc.).

– Marketing: We also use your personal information (phone number and email address) to send newsletters, information and promotional materials. If you participate in promotions, relevant information will be used to manage.

– Communication with you. We may contact you with other questions via email and by phone, depending on the type of contact information that you share with us. We are also working hard to process all the requests that you send us.

– Call tracking: when you call our customer support we use a system of automatic number identification, to match your phone number with your order. It helps us to save time and provide better services to you. Your conversation with our staff can be listened to in real time or recorded to monitor the quality of services and further training of our team. Records are kept for a limited period of time and removed automatically, unless we consider it necessary to keep them for a longer period (if necessary, including at the request of the government authiorities if required by the law). All phone records are used strictly in accordance with this Privacy Policy.

– Using services of your mobile device: Mobile Apps may access various services and data on your mobile device: location, and external storage devices (memory cards). Such access is possible only if you provide separate consent.

• “Location” service: we get access to your location in order to ensure quality of service, including providing current information about orders, which are placed close to your location.

• “Storage access” service: we can write to the memory card of your phone some temporary technical data (cache) associated with your order. We do not share this information with any third party and will not use otherwise than in connection to the use of Mobile Apps as required by this Privacy Policy.

– Insurance of your life and health during the transportation of passengers: We transfer the personal data received from you to the insurance company in order to insure your life and health during transportation,including for transfer of the personal data to the foreign subjects of relations, related to personal data, for the purpose of performing of legislation requirements, requirements of the contract of life insurance and other contracts, including reinsurance, realization of rights, provided to the insurance company by the legislation or the contract and provision of realization of tax relations and relations in spheres of accounting, audit, financial services and assistance services, advertising, marketing and actuarial researches, assessment of the quality of the insurance company service. We also transfer your phone number to the insurance company that insures the parcels, if an insured event take place as a result of your performing of the delivery service.

– Searching for things left in the car: We transfare your name and phone number to the Website http://www.uklon.ua/ and “Uklon” Mobile App users in order to assist in returning to them the personal things left in the car during transportation.

– Accounting Purposes: We use your name, last name for accounting and tax purposes.

– Legal purposes: Finally, in certain cases, we may need to share your personal data with the Government authorities if it is required by the competent authorities.

How do we transmit your personal data to third parties?

In certain circumstances we transmit your personal data to third parties.

А) The Website http://www.uklon.ua/ and “Uklon” Mobile App users

– Procession of your orders: we share your personal data with Partners in order to enable our Partners to perform your orders.

– Third party suppliers, who provide services: we may use third party service providers to process your personal data on our behalf. This might happen due to various reasons, for emaple, to send information and promotional materials. Independent service providers must agree to obey the confidentitlity regime of your data and will not use your personal data for other purposes. We do not share your personal information with the third parties for sending information and promotional materials.

– Government authorities: we transfer personal information to law enforcement, tax, fiscal and other governmental authorities to the extent as might be required by the current legislation of Ukraine or if it is necessary for the prevention, detection or termination of criminal acts and fraud. In addition, we may need to transfer personal data to the government authorities to protect our rights or property and rights or property of our Partners.

– Insurance companies: by signing the relevant annexes to the agreement with the insurance company, we will transfer your personal data to the extent that it is necessary to insure your life and health during transportation as well as by written notifying the insurance company of your personal data if an insured event take place as a result of your ordering delivery service.

– Financial companies: we transfare your travel history, information about the order with the personal data you provided during registration on the Website http://www.uklon.ua/ and the Mobile Application “Uklon”, the date of your registration on the relevant requests of financial service providers in order to confirm your travel.

B) “UKLON” LLC Partners (Website http://www.partner.uklon.ua/ and “Uklon Driver” App users).

– Order execution: we share your personal data with the customers – Website http://www.uklon.ua/ and “Uklon” Mobile App users, which orders your performs.

– Third party suppliers, who provide services: we may use third party service providers to process your personal data on our behalf. This treatment might happen is for different purposesdue to various reasons, for emaple, such as to send information materials. Independent service providers must agree to obey the confidentitlity regime of your data with confidentially and will not use your personal data for other purposes.

– Goverment authorities: We transfer personal information to law enforcement, tax, fiscal and other competent governmental authorities to the extent as might be required by the to which it requires by the current legislation of Ukraine or if it is necessary for the prevention, detection or termination of criminal acts and fraud. In addition, we may need to transfer personal data to the competent government authorities to protect our rights or property and rights and property of our Partners.

– Insurance companies: by signing the relevant annexes to the agreement with the insurance company, we will transfer your personal data to the extent that it is necessary to insure your life and health during transportation as well as by written notifying the insurance company your phone number if an insured event take place as a result of your performing of the delivery service.

– Searching for things left in the car: upon writing or verbal request of the Website http://www.uklon.ua/ and “Uklon” Mobile App users, we give them your name and phone number in order to assist in returning the personal things left in the car during transportation.

Why do we receive your consent and how you can withdraw it?

Accepting this Privacy Policy during registration or making order without registration in the Website http://www.uklon.ua/, you agree that we will use and process your Personal data and confirm that such consent is in accordance with own will and in own interests. You provide consent to the Personal data processing to perform any actions regarding Personal data, which are necessary to achieve the above purposes, including, without limitation: collection, systematization, accumulation, storage, adaptation, clarification (update, change), use, distribution (including by sale or transfer), cross-border transmission, depersonalization, blocking, destruction, and any other actions with Personal data in accordance with the legislation of Ukraine. We apply certain methods of Personal data processing without any limitations. We perform the processing of Personal data with the use of automation means.

This concent is personal data subject’s written notification about its including to the database of Websites and Mobile Apps users in the day of registration in Websites and Mobile Apps.

The following types of Personal data processes or uses are done on the basis of your respective consent: Phone address book (contacts), Location, Storage access. You may revoke your consent at any time. If you revoke your consent, you will not be able to use any service or feature that requires collection or use of the Personal data we collected or used on the basis of consent.

You can withdraw your consent with our Privacy Policy and with your life and health insurance by sending an emal to okk@uklon.com.ua. Please write “Withdrawal of сonsent” in the subject line of your email to speed up our response.

However, the withdrawal of consent to the processing of personal data is possible only in respect of future processing of personal data. Decisions and processes that were made during the processing of personal data cannot be withdrawn.

We have the right not to delete personal data if receive a notice of withdrawal of consent to the processing of personal data or a request to delete personal data if this personal data is required to achieve legal, marketing, accounting and fraud prevention purposes and / or if such personal data we need to fulfill the obligations under the legislation of Ukraine.

The personal data of the Users of the Website http://www.uklon.ua/ and the Mobile App “Uklon”, without which the service Uklon can not be provided:

– Phone number when ordering through the Mobile App, Website.

– Phone number and User’s name when placing an order through the Website without User’s registration.

Personal data “UKLON” LLC Partners (Website http://www.partner.uklon.ua/ and “Uklon Driver” App users), without which the Uklon service cannot be provided:

– name, surname, email, phone number, city.

If your other personal data processing consent is withdrawn, your account remains active. We will always attempt to authenticate the request to ensure that it comes from the account owner. If we are unable to successfully authenticate a request, we cannot process the withdrawal of consent.

How can you control the personal data you have provided us with?

You can review the personal information we keep about you at any time. You can make request regarding your personal data by sending us an email to the following address: info@uklon.com.ua. Please indicate in the subject line of the letter “Request for personal data” to speed up the process.

You can also contact us, in case you consider that the personal data we have for you is incorrect, or if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used, or if you have any further queries about this Privacy Policy. You can delete your user account at any time by signing into your account on the Website or Mobile App and choosing to remove your account.

Terms of personal data storage

А) The Website http://www.uklon.ua/ and “Uklon” Mobile App users

Your personal data will be stored as long as you have an active account.

If your account is closed, personal data will be deleted from the databases, unless such data is required to be retained for legal, marketing, and fraud prevention purposes. The personal data required for the above purposes will be stored for 7 years, or for a longer period established for the storage of such information / data, if required by applicable law. Upon expiry of the above period, we will anonymize your personal data in order it can not be personally associated with you.

In this case, we may use this information to target advertising and / or informational materials, for statistical or other purposes, without further informing you, as such information ceases to be personal data.

The deinstallation of Mobile App in your device does not cause the deletion of your personal data.

B) “UKLON” LLC Partners (Website http://www.partner.uklon.ua/ and “Uklon Driver” App users).

Your personal data will be stored as long as you have an active account (personal cabinet). If your account is closed, personal data will be deleted from the databases, unless such data is required to be retained for legal, marketing, accounting and fraud prevention purposes. The personal data required for the above purposes will be stored for 7 years, or for a longer period established for the storage of such information / data, if required by applicable law. Upon expiry of the above period, we will anonymize your personal data in order it can not be personally associated with you.

In this case, we may use this information to target advertising and / or informational materials, for statistical or other purposes, without further informing you, as such information ceases to be personal data.

The deinstallation of Mobile App in your device does not cause the deletion of your personal data.

What security procedures do we put in place to protect your personal data?

We know that security is important to our users and we care about the security of your information. We maintain technical, physical, and administrative security measures to protect the security of your personal data against loss, misuse, unauthorized access, disclosure, or alteration. Some of the safeguards we use include firewalls, data encryption, physical access controls to our data centers and information access authorization controls. Only authorized personnel are permitted to access personal data in the course of their work.We need your help too: it is your responsibility to make sure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third-parties.

If you pay Partners for the transportation services ordered through the Website http://www.uklon.ua/ or Mobile App «Uklon» by your bank card; you will be automatically redirected to the website of the financial services provider and enter your personal data and bank card information directly to the website of the financial services provider. Website or Mobile Apps do not collect any data about your bank (credit) cards, but the Partners of “UKLON”, LLC participating in the bonus program, may provide us with bank card details under certain conditions.

How do We treat personal data of children?

We strongly believe in protecting the personal data of children. In line with this belief, we do not knowingly collect or maintain personal data from persons under 18 years of age, and our Websites or Mobile Apps are not directed to persons under 18 years of age. If you are under 18 years of age, then please do not use or access our Websites or Mobile Apps at any time or in any manner.

Cookies

We may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites or Mobile apps for a number of purposes: your authenticating, remembering your preferences and settings, and other purposes as specified bellow.

A cookie file is a small amount of data that is placed in the browser of your computer or on your mobile device. So-called “first party cookies” are cookies which are served by Websites or Mobile Apps. In case we allow others to service cookies through the Websites or Mobile apps, these cookies are so-called “third party cookies”.

In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. So-called “first party cookies” have more longer-term actions: they are not automatically deleted when you close the browser.

“Software Development Kits” (SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

Cookies are used for different purposes. They allow you to be recognized as the same user across the pages of a Website, between Website s or when you use Mobile Apps.

Websites and Mobile Apps use cookies for different purposes:

Technical cookies: We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make them function correctly, to create your user account, to sign you in and to manage your orderings. These technical cookies are necessary for Websites and Mobile Apps to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you to use Websites and Apps efficiently and effectively. We may also use cookies to remember your registration information so that you don’t have to retype your login credentials each time you visit our site. Your password will, however, always be encrypted. These functional cookies are not strictly necessary for the functioning of service Uklon, but they add functionality and enhance our Websites and Mobile Apps experience.

Analytics cookies: We use these cookies to gain insight into how our visitors use the Website and Mobile Apps. This means we can find out what functions works appropriately, optimize and improve Websites or Apps, understand the effectiveness of advertisements and communications. Analytical cookies help us to ensure that Websites and Apps are interesting and relevant for you.

Marketing cookies: We use these cookies to deliver newsletters, information, advertisements and promotional materials or advertisement campaign performance. For example, we may rely on information gleaned through these cookies to serve you newsletters, information, advertisements and promotional materials that may be interesting to you.

It also means we can use details about how you’ve interacted with the site, such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you enter into various fields.

For “Uklon” Mobile App users as well as «Uklon Driver» App users, you can choose via your device operating system if to allow cookies or share your advertising ID with us or our advertising service providers.

If you do not wish for your Personal Data to be collected via Cookies on the Website, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this Personal Data through your mobile device settings.

How to contact with us?

You can address your questions, comments and queries on this Privacy Policy via our phone number +380 (93) 1771508 or by e-mail: info@uklon.com.ua. You can also contact us if you believe that we somehow violated this Privacy Policy and let us know what exactly was violated by this Privacy Policy. We will investigate your claim as soon as it will be practically possible.

The updated version is valid from June 27, 2020