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These Beta Version Terms of Use (hereinafter referred to as the “Terms”) are an agreement between UKLON CORPORATE LLC (hereinafter referred to as “Uklon”) and another person who is a user of the Beta version of the Online Services (hereinafter referred to as the “User”).

TERMS

The terms used in these Terms have the following meanings:

• Beta Version — an Online Service or a feature of the Online Service that is designated or presented to the user as an alpha version, beta version, experimental, pilot, limited version, version under development, developer preview version, early access version, non-production version, evaluation version — that is, provided before the general commercial release (and may be designated “Beta Version”).

• Online Service — Uklon Driver Online Service, Uklon Online Service, Website, Uklon Mobile Application, Uklon Driver Mobile Application, as well as any other computer programming results owned by Uklon or its licensors. The terms Uklon Driver Online Service, Uklon Online Service, Website, Uklon Mobile Application, Uklon Driver Mobile Application are used in these Terms in the meaning given in the User Agreement and the Public Offer for the provision of access to the online service (supply of software products), which are available on the Website uklon.com.ua (hereinafter referred to as the “Standard Terms”).

Other terms used in these Terms and Conditions shall have the meanings given on the Website at the following link: https://uklon.com.ua/en/terms-and-conditions-en/

GENERAL TERMS AND CONDITIONS

1.1. Uklon may introduce new or expand previous Online Services in the form of Beta Versions.

1.2. Uklon would like the Beta Version of the Online Service to be tested before a general commercial release.

1.3. From time to time, Uklon shall provide Users with the opportunity to test, at its sole discretion, certain features related to the Online Service that are clearly marked as Beta Versions. Beta Versions shall be intended for review. Uklon shall terminate access to Beta Versions at any time in its sole discretion and never make them publicly available.

1.4. At its sole discretion, Uklon shall determine the range of Users who may be granted access to the Beta Version.

1.5. The use of the Beta Version shall be in accordance with these Terms and the relevant Standard Terms applicable to a particular Online Service. If there is a conflict between these Terms and any Standard Terms, these Terms will prevail.

DISCLAIMER

2.1. The Beta Version, access to which is provided to the User, may contain defects and shortcomings. The main purpose of this Agreement is to receive feedback on the operation of the Online Service, to identify defects and improve the stability of the Online Service, to improve the performance of its own trial versions and to test the functionality of the application.

2.2. The user shall be advised to protect important data, exercise caution and not rely in any way on the correct functioning or performance of the Beta Version. By using any Beta Versions, the User shall acknowledge that he/she may experience technical difficulties, failures, errors or lack of functionality. Thus, the use of the Beta Version shall be at the User’s own risk.

2.3. Uklon shall make no warranties or promises as to the reliability or proper functioning of the Beta Versions.

2.4. Uklon shall not be liable for any damages, claims, losses, costs, demands or liabilities arising (directly or indirectly) from any defects in the Beta Version.

2.5. The User shall agree that Uklon may collect information related to any access, use, testing, performance and functionality of the Beta Versions, which will be processed in accordance with the Regulations on the processing and protection of personal data posted on the Website uklon.com.ua.

2.6. All issues related to the collection, use, protection and otherwise processing of the User’s personal data are regulated by a separate Privacy policy posted on the Website and in the Mobile Application.

INTELLECTUAL PROPERTY RIGHTS

3.1. Except as otherwise permitted by the law, the User agrees not to modify, distribute, prepare derivative software products, collect, decompose, decompile or otherwise attempt to crack any code associated with the Beta Version of any Online Service.

3.2. All intellectual property rights in any Beta Versions and all data created as a result of their use belong exclusively to Uklon or its licensors and shall not be copied, distributed, downloaded, republished, decompiled, decomposed or transferred in any way without the prior written consent of Uklon.

OTHER PROVISIONS

4.1. These Terms shall be freely available on the Website.

4.2. These Terms shall be governed by, interpreted and enforced in accordance with the laws of Ukraine.

4.3. These Terms may be revised and amended from time to time by Uklon in the manner provided for in the Standard Terms.

4.4. All rights and obligations under these Terms may be transferred to a third party at any time (hereinafter referred to as the Substitution of the provider), and a corresponding notification (hereinafter referred to as the Notification) shall be posted on the Website and/or in the Mobile Application for the User and the Partner Uklon.

4.4.1 The date of the Substitution of the provider is the relevant date specified in the Notification. Starting from this date, all rights and obligations of the provider of access to the Online Service under these Terms shall be transferred to the third party specified in the Notification, which shall become the provider of access to the Online Service under these Terms. In this regard, the Terms shall reflect changes to the name and other details of the Uklon.

4.4.2. The User or the Partner Uklon agrees to the Substitution of the provider by performing actions that indicate the continued use of the Online Service and the fulfillment of these Terms after the date of the Substitution of the provider, including, but not limited to: by providing active consent to the Terms after the date of the Substitution of the provider, or by placing/executing Orders, or by paying by Partner Uklon the fee for access to the Online Service in favor of a third party that has become the provider of access to the Online Service as a result of Substitution of the provider, etc.

4.4.3. If the User or Partner Uklon does not agree to the Substitution of the provider, the User or Partner Uklon shall immediately stop using the Mobile Application and/or the Website. Continued use of the Mobile Application and/or the Website after the date of the Substitution of the provider constitutes the User’s or Uklon Partner’s unconditional consent to the Substitution of the provider and unconditional agreement to these Terms. Uklon reserves the right to block and delete the account of the User or Partner Uklon who has not agreed to the Substitution of the provider.

4.5. This Terms are made in Ukrainian, but are provided for review in English. In case of discrepancies between the terms and conditions of this document in Ukrainian and its English translations, only the Ukrainian version of the document.

LLC “UKLON CORPORATE”,

04073, Kyiv, pr-t. S. Bandery, bldg. 20B

EDRPOU code 44378710,

Tel. +38(050)-780-63-87

e-mail: uklon2@uklon.com.ua

Posted on May 26, 2025.

1. GENERAL PROVISIONS

1. 1 The User Agreement for the Inclusive Class (hereinafter referred to as the “Agreement”) is a supplement to the User Agreement for the Provision of Access to the Online Service (Software Supply) between the User and UKLON CORPORATE LLC (hereinafter referred to as the “Administrator”), posted on the Administrator’s Website at : https://uklon.com.ua/en/terms-and-conditions-en/user-agreement/ and the Mobile Application in terms of the functionality of the Online Service for access to the Inclusive Class and supersedes all previous agreements between the User and the Administrator for such class.

1. 2 When using access to the Inclusive Class through the Online Service, the User, regardless of their legal status and civil capacity, shall be subject to the rules and restrictions set forth herein.

1. 3 The Agreement, including all amendments and addenda, shall be posted for public information on the Website and in the Mobile Application.

1. 4 The User confirms that he/she is fully familiarized with and agrees to the terms and conditions of the Agreement. In case the User disagrees with any of the provisions of this Agreement, the User may not use access to the Inclusive Class through the Online Service.

1. 5 The User understands that access to the Inclusive Class of the Online Service is provided by downloading a computer program (Mobile Application) and using it, as well as by entering the relevant data and using the software functions of the Website.

1. 6 The User agrees to comply with the terms and conditions of this Agreement when registering the User on the Website and/or in the Mobile Application and/or placing an Order on the Website without registering the User.

1. 7 The Administrator may amend or otherwise modify this Agreement without prior notice to the User. The User hereby agrees to amend the Agreement without obtaining any special confirmation from the User.

1. 8 In this Agreement, the following terms shall have the following meanings:

• Inclusive Class User shall mean a User of the Online Service who has a disability related to a musculoskeletal disorder and/or is less mobile and/or has limited physical capabilities for other reasons, and therefore requires special transportation conditions with the possibility of placing a wheelchair in the vehicle;

• Transportation Organizer shall mean UKLON CORPORATE LLC;

• Carrier shall mean a carrier (carriers) that has a valid license for the carriage of passengers by passenger automobile transport and provides transportation services for the Inclusive Class Users at the request of the Transportation Organizer.

• Inclusive Car shall mean a passenger car specially equipped for the transportation of passengers with wheelchairs.

• Inclusive Car Order shall mean an order by the Inclusive Class User for the provision of passenger transportation services by an Inclusive Car.

• Transportation Services shall mean passenger transportation services by road provided by the Carrier. Nothing in this Agreement is intended or implies that the Administrator provides or may provide Transportation Services.

• Transportation Organization Services shall mean services for organizing the transportation of passengers by road provided by the Transportation Organizer.

All other terms shall be used in the meaning given in the User Agreement for the provision of access to the Uklon Online Service.

2. REGISTRATION OF AN INCLUSIVE CLASS USER

2. 1 To gain access to the Inclusive Class of the Online Service, the User shall register in the Uklon Online Service through the Website or Mobile Application, as a result of which a unique User account is created, which provides access to the Online Service and selects the Inclusive Class among the available functionality.

2. 2 In case of providing false information by the Inclusive Class User during registration or in the future when using access to the Online Service, the Administrator shall have the right to suspend or cancel the account (registration) of the Inclusive Class User without prior notice or obtaining any consent of the Inclusive Class User.

2. 3 In case of detection of the fact of using the Inclusive Class by a person who does not meet the definition of Inclusive Class User given in this User Agreement, that is, in the absence of objective grounds for using the Inclusive Class (health features associated with a violation of the musculoskeletal system and movement with a wheelchair), the Administrator shall have the right to suspend or cancel the account (registration) of the Inclusive Class User without prior notice or obtaining any consent.

3. PERSONAL DATA

3. 1 Issues related to the collection, use, processing, and protection of the User`s personal data shall be governed by a separate Privacy Policy posted on the Website and in the Mobile Application.

3. 2 The personal data of the Inclusive Class User may be used in accordance with the Privacy Policy and additionally for the purpose of fulfilling the obligations of the Organizer of transportation to maintain accounting, tax, financial, military records, preparation, submission, and publication of reports, etc.

3. 3 Except as provided in the Privacy Policy, the Administrator shall transfer the personal data of the Inclusive Class User:

• to the Transportation Organizer and the Carrier in order to fulfill orders placed by the Inclusive Class User and for the purpose specified in clause 3. 2. of this Agreement;

• to tax and other competent authorities to the extent and in the cases required by the current legislation of Ukraine.

3. 4 By accepting the terms and conditions of this Agreement when registering on the Website and/or in the Mobile Applications, the Inclusive Class User hereby expressly consents to the collection, use, and processing of personal data by the Administrator in accordance with the Privacy Policy and this Agreement and confirms that by giving such consent, he/she acts of his/her own free will and in his/her own interests. Consent to the processing of personal data shall be granted to perform any actions in relation to personal data that are necessary to achieve the above purposes, including, but not limited to: collection, systematization, accumulation, storage, adaptation, clarification (updating, modification), use, distribution (including through sale or transfer), cross-border transfer, depersonalization, blocking, destruction, as well as any other actions with personal data in accordance with the current legislation of Ukraine.

3. 5 The relations not regulated by this Agreement regarding the processing of personal data of the Inclusive Class User shall be governed by the terms and conditions of the Privacy Policy available on the Website and in the Mobile Application.

4. ACCESS TO THE INCLUSIVE CLASS

4. 1 Access to the Inclusive Class of the Online Service shall be provided to the User solely for personal non-commercial use.

4. 2 By choosing the Inclusive Class among the functionality of the Uklon Online Service, the User confirms that he/she is a person with a disability who has a musculoskeletal disorder and/or is less mobile and/or has limited physical capabilities for other reasons, and therefore requires special transportation conditions with the possibility of placing a wheelchair in the vehicle.

4. 3 The procedure for providing the Transportation Organization Services shall be agreed upon by the Inclusive Class User by accepting the Public Offer of the Inclusive Class Transportation Organizer, which is posted on the website of the Transportation Organizer at https://uklon.com.ua/en/terms-and-conditions-en/transportation-organizer/. The User confirms that by accepting this Agreement, he/she simultaneously accepts and agrees to the Public Offer of the Transportation Organizer. In case the User disagrees with any of the provisions of the Public Offer, the User may not use access to the Inclusive Class through the Online Service.

4. 4 The Transportation Organizer shall have the right to insure the life and health of the Inclusive Class Users during the transportation. The insurance shall be provided by the Transportation Organizer at its own expense, and the Inclusive Class User shall not be obliged to pay any insurance payments. The choice of the insurance company and the conditions of insurance shall be determined at the discretion of the Transportation Organizer, to which the Inclusive Class User agrees. The Inclusive Class User shall have the right to withdraw his/her consent to insurance at any time by sending a notice to the following e-mail address of the Transportation Organizer: uklon2@uklon.com.ua. The Administrator shall not insure the life and health of the Inclusive Class Users and shall not be responsible for the fulfillment by the Transportation Organizer or insurance companies of any obligations to the Inclusive Class Users related to insurance.

5. PAYMENT FOR SERVICES

5. 1 Payment for the Services of the Transportation Organizer shall be made by the Inclusive Class User in accordance with the tariffs published in the Mobile Application and on the Website.

5. 2 The User shall pay for the Transportation Services directly to the Transportation Organizer or its authorized persons.

5. 3 The User can pay for the Transportation Services by credit card through the Mobile Application or on the Website. At the same time, the Inclusive Class User shall automatically go to the website of the corresponding payment system and enter his/her personal data and bank card data directly on the website of this payment system. The Administrator shall not store or transfer bank card data of the Inclusive Class Users.

5. 4 The Administrator shall provide information support for the acceptance of payments by bank cards from the Inclusive Class Users and shall be solely responsible for the correct determination of the cost of the Transportation Services to be paid in favor of the Transportation Organizer and for communicating this information to the Inclusive Class Users. Acceptance and transfer of payments using bank cards shall be carried out by the respective payment systems authorized to provide the respective services.

5. 5 Payment for the Transportation Services can also be made by the Inclusive Class User through the Mobile Application using Google Pay, Apple Pay, provided that the relevant mobile applications are downloaded to their mobile device.

6. FINAL PROVISIONS

6. 1 This Agreement shall be governed by and construed in accordance with the legislation of Ukraine. Issues not regulated by this Agreement shall be resolved in accordance with the User Agreement for the Provision of Access to the Online Service https://uklon.com.ua/en/terms-and-conditions-en/user-agreement/ and the current legislation of Ukraine. In the event of a conflict between the User Agreement regarding the provision of access to the Online Service and this Agreement, this Agreement shall prevail.

6. 2 All potential disputes arising or to arise out of the relations governed hereby shall be resolved in accordance with the procedure established by the current legislation of Ukraine at the location of the Administrator. Throughout this Agreement, unless otherwise expressly stated, the term “legislation” shall mean the legislation of Ukraine.

6. 3 Due to the free use of access to the Online Service, the rules on consumer protection provided for by the legislation of Ukraine cannot be applied to the relationship between the Inclusive Class User and the Administrator.

6. 4 Nothing in this Agreement may be construed as establishment between the Inclusive Class User and the Administrator of agency, commission, partnership, joint venture, employment or any other relations not expressly provided for in this Agreement.

6. 5 If, for any reason, one or more provisions of this Agreement are found to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions of this Agreement.

6. 6 Inaction on the part of the Administrator in case of violation of the provisions of the Agreement by any Inclusive Class User shall not deprive the Administrator of the right to take appropriate actions to protect its interests later, and shall not mean the waiver of the Administrator`s rights in case of further similar or related violations.

6. 7 This Agreement is made in Ukrainian, but is provided for review by the Users in English. In case of discrepancies between the terms and conditions of this document in Ukrainian and its English translations, only the Ukrainian version of the document available at the following link shall be legally binding: https://uklon.com.ua/terms-and-conditions/user-agreement-inclusive/.

6.8. All rights and obligations of the provider of access to the Online Service under the Agreement may be transferred to a third party (hereinafter referred to as the Substitution of the Administrator) at any time, and a corresponding notification (hereinafter referred to as the Notification) shall be posted on the Website and/or in the Mobile Application.

6.8.1. The date of the Substitution of the Administrator shall be the relevant date specified in the Notification. Starting from this date, all rights and obligations of the provider of access to the Online Service shall be transferred to the third party specified in the Notification, which shall acquire the status of the provider of access to the Online Service under this Agreement. In this regard, the Agreement shall reflect changes in the name and other details of the Administrator of the Online Service.

6.8.2. The User agrees to the Substitution of the Administrator by taking actions that indicate the continued use of the Online Service and fulfillment of the terms of the Agreement after the date of the Substitution of the Administrator, including, but not limited to: by providing active consent to the terms of the Agreement after the date of the Substitution of the Administrator, or placing Orders, or paying for the Services after the date of the Substitution of the Administrator, etc.

6.8.3. In case of disagreement with the Substitution of the Administrator, the User shall immediately stop using the Mobile Application and/or the Website. Continued use of the Mobile Application and/or the Website after the date of the Substitution of the Administrator shall constitute the User’s unconditional consent to the Substitution of the Administrator and unconditional acceptance of the Agreement. The Administrator reserves the right to block and delete the account of the User who has not agreed to the Substitution of the Administrator.

7. DETAILS OF THE ADMINISTRATOR:

LLC “UKLON CORPORATE”,

04073, Kyiv, pr-t. S. Bandery, bldg. 20B

EDRPOU code 44378710,

IBAN: UA373006140000026001500599052

in JSC “CREDI AGRICOLE BANK” 

TIN 443787126542

Tel. +38(050)-780-63-87

e-mail: uklon2@uklon.com.ua

Posted on May 29, 2025.

“UKLON CORPORATE” LIMITED LIABILITY COMPANY, EDRPOU code: 44378710, location: 20B Bandery Stepana Av., Kyiv, 04073, Ukraine (hereinafter referred to as the “Transportation Organizer” or ” Administrator “) offers the Uklon Online Service Users who, due to specific health conditions associated with the musculoskeletal disorder, or who have limited mobility or have limited physical capabilities for other reasons and in connection with this need special conditions of transportation with the option of placing a wheelchair in a vehicle (hereinafter referred to as the “Inclusive Class Users”), who are endowed with a sufficient amount of rights and powers, to receive services for the organization of transportation of passengers in a specially equipped passenger motor vehicle in accordance with the provisions of this Agreement.

This Agreement is public in accordance with Articles 633 and 641 of the Civil Code of Ukraine, and its conditions are the same for all Inclusive Class Users, unconditional acceptance of the conditions of which is considered acceptance of this offer, for which the Transportation Organizer publishes this Agreement as follows:

1. GENERAL PROVISIONS

1. 1 Each Party warrants to the other Party that it has the necessary legal capacity as well as all the rights and powers necessary and sufficient for the conclusion and execution of the Agreement in accordance with the terms and conditions hereof.

1.2 The current version of this Agreement is posted on the web page of the Transportation Organizer at https://uklon.com.ua/en/terms-and-conditions-en/transportation-organizer/ and is mandatory for review by the Inclusive Class User.

1.3 Services under this Agreement shall be provided within the city of Kyiv and Lviv, as well as their suburbs, Ukraine.

1.4 Organization of the transportation of Inclusive Class Users shall be carried out by Transportation Organizer based on the Uklon Online Service, which is a technological platform in the form of an interconnected set of computer programs and electronic data in the form of numbers, letters, symbols, images, and their combinations (including graphic information, video information, etc.), which will provide automated monitoring, collection, processing, distribution, storage, presentation of data about the order by Inclusive Class Users of services for the organization of passenger transportation (hereinafter referred to as the “Uklon Online Service”).

The Administrator of the Uklon Online Service is “UKLON CORPORATE” LIMITED LIABILITY COMPANY.

1. 5 Access of the Inclusive Class Users to the Uklon Online Service shall be carried out through:

the Administrator`s Website — a web page on the Internet at https://uklon.com.ua.

the Mobile Application (Uklon Mobile Application) — a copy of a computer program in the form of a mobile application for iOS, Android mobile devices called “Uklon”, which is provided by the Administrator to the Inclusive Class User for temporary use by the end user for its functional purpose as a tool for obtaining access to the Online Service in accordance with the Inclusive Class User Agreement.

1.6 By entering into (accepting) this Agreement, the Inclusive Class User confirms that he/she has read and accepted the terms and conditions of the Inclusive Class User Agreement posted on the Administrator’s Website at https://uklon.com.ua/en/terms-and-conditions-en/user-agreement-inclusive/ and/or in the Mobile Application.

1. 7 By choosing the Inclusive Class among the functionality of the Uklon Online Service, the User thereby confirms that he/she is a person with a disability who has a musculoskeletal disorder, and/or is a person with limited mobility, and/or has limited physical capabilities for other reasons, and therefore, he/she moves with the help of a wheelchair and needs to receive passenger transportation services by a specially equipped passenger motor vehicle.

1. 8 The Inclusive Class User, by placing an order for transportation in the Inclusive Class, confirms that he/she is placing the order for personal purposes and that such an order is not related to any commercial activity.

2. SUBJECT MATTER OF THE AGREEMENT

2. 1 In accordance with the terms and conditions of this Agreement, the Transportation Organizer undertakes to provide services for the organization of transportation of the Inclusive Class User and his/her luggage (hereinafter referred to as the “Services”), and the Inclusive Class User undertakes to pay for the Services of the Transportation Organizer.

2. 2 Transportation under this Agreement shall be carried out by a carrier/carriers who have a valid license for the transportation of passengers by passenger motor vehicle (hereinafter referred to as the “Carrier”) and provide transportation services for Inclusive Class Users at the request of the Transportation Organizer under an agreement concluded with the Transportation Organizer.

3. AGREEMENT CONCLUSION PROCEDURE

3. 1 The Agreement shall be deemed concluded between the Inclusive Class User and the Transportation Organizer in the form of an accession agreement (Article 634 of the Civil Code of Ukraine).

3. 2 Acceptance of the terms and conditions of the Agreement shall mean full and unconditional acceptance by the Inclusive Class User of all the terms and conditions of the Agreement, without any exceptions and/or limitations, and shall be equivalent to the conclusion of a bilateral written Agreement on the provision of Services to the Inclusive Class User.

3. 3 After reviewing the terms and conditions of this Agreement set out on the website of the Transportation Organizer at https://uklon.com.ua/en/terms-and-conditions-en/transportation-organizer/, the Inclusive Class User shall accept the Agreement by taking conclusive actions, namely by placing an order using the technical capabilities and functionality of the Uklon Online Service, including by clicking the “Order” button on the Uklon Website and/or in the Mobile Application when placing an order for transportation in the Inclusive Class.

3. 4 Actions specified in clause 3. 3. of this section that are performed by the Inclusive Class User, indicate that the Inclusive Class User is familiar with this Agreement and agrees with the terms and conditions hereof in full.

3. 5 The term of acceptance shall be unlimited.

3. 6 The Agreement shall be deemed concluded and enters into force once it is accepted, and it shall be valid for the entire period of receiving the Services, or until the moment of its termination, in accordance with the legislation of Ukraine.

3. 7 The conclusion of the Agreement shall mean that the Inclusive Class User:

– to the extent necessary for him/her, has familiarized himself or herself with the rules for the provision of Services;

– before ordering the Service, has received full and comprehensive information about the Service, and agrees to receive it in accordance with the procedure and under the conditions stipulated in this Agreement and the application for the organization of transportation;

– accepts all the terms and conditions of the specified Agreement without comment.

4. SETTLEMENT PROCEDURE

4. 1 Transportation organization services provided to the Inclusive Class User shall be subject to payment in accordance with the cost of the Services, which is posted in the Mobile Application and on the Website, and which is brought to the attention of the Inclusive Class User and confirmed by the last placing of an order for transportation in the Inclusive Class.

4. 2 Payment for the Services, as well as other financial obligations of the Inclusive Class User to the Transportation Organizer that may arise in accordance with the requirements of this Agreement, can be made using a bank card through the Mobile Application or on the Administrator`s Website. At the same time, the Inclusive Class User shall automatically go to the site of the corresponding payment system and enter his/her personal data and bank card data directly on the website of this payment system. The Transportation Organizer shall not store or transfer bank card data of the Inclusive Class Users.

4. 3 Payment for the Services, as well as other financial obligations of the Inclusive Class User to the Transportation Organizer, which may arise in accordance with the requirements of this Agreement, may be made in another way not prohibited by law. In terms of payment for the services, the Carrier performing the transportation may act on behalf of, at the expense of, and in the interest of the Transportation Organizer in order to ensure payment for the Services.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5. 1 Rights of the Transportation Organizer:

– to choose and change the route of movement at its own discretion;

– to change the conditions of the provision of Services by posting information in advance on the website of the Transportation Organizer;

– to postpone or cancel the execution of the order (trip) for technical reasons, in connection with adverse weather conditions, or for other reasons beyond the control of the Transportation Organizer;

– to refuse to provide services to the Inclusive Class User in the event that the Inclusive Class User owes payment for the Services.

5. 2 Obligations of the Transportation Organizer:

– to properly provide the Services;

– in the event of cancellation or significant changes to the conditions of the provision of Services (if, as a result of such changes, the Inclusive Class User waives the order), to return the funds received as an advance payment to the Inclusive Class User;

– to provide advice on issues arising from the Inclusive Class User regarding the provision of Services;

– to keep the information received from the Inclusive Class User confidential;

– to use all means dependent on it for the transportation and delivery of the Inclusive Class User and his/her luggage to the destination in a reasonable time.

5. 3 Rights of the Inclusive Class User:

– to receive advice on issues arising in connection with the provision of Services;

– to demand confidentiality in relation to the information provided when making the payment.

5. 4 Obligations of the Inclusive Class User:

– to comply with the terms and conditions of this Agreement during the entire period of the provision of Services;

– to pay for the Services provided in accordance with the procedure specified herein;

– at the request of the Transportation Organizer, to provide documents and reliable information regarding whether the Inclusive Class User has an objective need for transportation by motor vehicle of the Inclusive Class specially equipped for the transportation of persons with musculoskeletal disorders who move with the help of wheelchairs;

– to provide the Transportation Organizer and the Carrier with other information and documents necessary for the proper provision of Services;

– during the provision of Services, to diligently follow the recommendations of the Transportation Organizer and the Carrier.

6. LIABILITY OF THE PARTIES

6. 1 The Transportation Organizer shall not be liable for:

– the delay, cancellation, transfer, or change of the conditions of provision of Services, if such changes were caused through no fault of the Transportation Organizer;

– expenses incurred by the Inclusive Class User as a result of late arrival at the destination;

– things left or forgotten in the vehicle;

– any damages incurred by the Inclusive Class User as a result of the illegal activity of any private person (including traffic participants);

– late delivery of the vehicle, which occurred as a result of force majeure circumstances (including, but not limited to, weather conditions, traffic jams, actions of state authorities, etc., as well as actions of third parties that affect the proper performance by the Transportation Organizer or the Carrier of their obligations), or other circumstances (technical issues of the vehicles on the way to the place of delivery), which the Transportation Organizer, despite the measures taken, could not have foreseen nor prevented;

6. 2 The Inclusive Class User shall be liable for:

– providing unreliable data when ordering the Services;

– causing material damage to the property of the Transportation Organizer or the Carrier during the execution of the order.

6. 3 The Parties have agreed that any disputed issues that may arise in connection with the implementation of this Agreement will be resolved through negotiations.

6. 4 If the Parties cannot reach an agreement on disputed issues through negotiations, these issues shall be resolved in accordance with the legislation of Ukraine.

7. FINAL PROVISIONS

7. 1 The Inclusive Class User warrants that he/she understands all the terms and conditions of this Agreement and accepts them unconditionally and in full.

7. 2 On issues not regulated by this Agreement, the Parties undertake to be guided by the legislation of Ukraine.

7. 3 All the terms used in this Agreement, but not defined herein, shall have the meaning given in the Inclusive Class User Agreement and in the User Agreement for providing access to the Uklon Online Service that are posted on the Administrator`s Website.

7. 4 All issues related to the collection, use, protection and otherwise processing of the Inclusive Class User’s personal data are regulated by a separate Privacy policy posted on the Website and in the Mobile Application.

7. 5 This Agreement is made in Ukrainian, but is provided for review by the Users in English. In case of discrepancies between the terms and conditions of this document in Ukrainian and its English translation, only the Ukrainian version of the document shall be legally binding.

INFORMATION ABOUT THE TRANSPORTATION ORGANIZER

LLC “UKLON CORPORATE”,

04073, Kyiv, pr-t. S. Bandery, bldg. 20B

EDRPOU code 44378710,

IBAN: UA373006140000026001500599052

in JSC “CREDI AGRICOLE BANK” 

TIN 443787126542

Tel. +38(050)-780-63-87

e-mail: uklon2@uklon.com.ua

Version effective date: May 29, 2025

Public Offer

on Making Charitable Donation

 1. This Public Offer on Making Charitable Donation (hereinafter referred to as the «Offer»), in accordance with Art. 641 of the Civil Code of Ukraine, is a proposal of the NONPROFIT ORGANIZATION «UKLON CARE», legal entity identification code 44710031, located at the address: Ukraine, 04073, Kyiv, Bandery Stepana Avenue, building 20B (hereinafter – the “Organization”), represented by the Head of the Organization Olena Valeriivna Kostenko, who acts on the basis of the Charter, to an indefinite circle of individuals with full legal capacity and private legal entities which/who voluntarily carry out charitable activities (hereinafter, each such person is a “Benefactor”), to enter into an agreement on the provision of a Charitable Donation (hereinafter – the «Agreement») on the terms described in this Offer, with each Benefactor who applies.

2.  This Offer enters into force from the moment it is posted on the webpage of the Organization on the Internet at the link: https://uklon.com.ua/terms-and-conditions/charitable-donation/ (hereinafter – the «Website»). This Offer is open-ended and may be changed or withdrawn by the Organization at any time (prior to its acceptance by the Benefactor) by posting relevant information on the Website.

3.  Benefactor and Public Organization, guided by Art. 207, Part 2 of Art. 639, Art. 641, 642 of the Civil Code of Ukraine, agree that from the moment of Acceptance, the Agreement is considered concluded in writing. At the same time, the Parties agree that the Parties’ failure to comply with the written form of the transaction does not mean its invalidity.

4.  Acceptance – full and unconditional acceptance of the Offer by taking actions to make a money transfer using the payment forms and means placed on the Website, as well as by transferring funds to the current bank account of the Organization. The moment of Acceptance is the date of money transfer and/or crediting of funds to the bank account of the Organization. Acceptance means that the Benefactor agrees with all its provisions, he is fully aware of and agrees with the subject of the Agreement and with the purpose of public collection of donations.

5.  Charitable Donation – voluntary transfer of funds by the Benefactor to the Organization for the achievement of certain, pre-arranged activity purposes, in accordance with the Agreement and the Law of Ukraine “On Public Associations”.

6. iPay is a payment service provided by Universal Payment Solutions LLC (identification code: 37973023), created for large and small businesses, intended for making payments between individuals, legal entities and/or individual entrepreneurs on the Internet using personal computers and/or other mobile devices.

7.  Platon is a payment service provided by PROFITGID LLC (identification code: 39932827), created for large and small businesses, intended for settlement between individuals, legal entities and

8.  Subject of the contract

The subject of this Agreement is the free and voluntary transfer of funds by the Benefactor into the ownership of the Organization, by making voluntary donations for the implementation of the statutory activities of the Organization.

The Benefactor independently determines the size of the Charitable Donation.

The Organization independently determines the directions for the use of the Charitable Donation within the framework of its own statutory activity, unless otherwise determined by the Benefactor in accordance with the procedure specified in this Agreement.

The subject of this Agreement is not directly or indirectly receiving profit by any of the Parties to the Agreement.

The Benefactor’s transfer of funds under this Agreement is recognized as a Charitable Donation in accordance with Art. 6 of the Law of Ukraine “On Charitable Activities and Charitable Organizations”.

9.  The Organization has the right to:

10.  The Organization is obliged to:

11.  The Benefactor has the right to:

12.  Statutory activity of the Organization

The Organization is a non-entrepreneurial entity, the main purpose of which is not to make a profit. The main goal of the Organization is: implementation and protection of rights and freedoms, satisfaction of public, in particular economic, social, cultural, environmental and other interests of citizens of Ukraine. The main areas of activity of the Organization include, but are not limited to:

13.  Making a donation

13.1  Irregular Charitable Donations

The Benefactor on his/her sole discretion determines the size of the Charitable Donation. The Charitable Donation is voluntary and is not subject to further return to the Benefactor except in the cases stipulated by this Agreement and the legislation of Ukraine.

The Charitable Donation is transferred to the ownership of the Organization to achieve its statutory goals. Periodically, the Organization initiates new charitable and social projects, supports existing ones and independently resolves the issue of their duration and proportionality of funding in relation to other charitable projects of the Organization.

In the case of making a donation for the implementation of a specific charitable project announced by the Organization, it is used for the implementation of such a project. At the same time, the Organization has the right to change the goals and procedure of using the charitable donation, including changing the project.

13.2  Regular Charitable Donations

The Benefactor can choose a fixed amount of the Charitable Donation, which will be debited every time the Benefactor places an order in the Uklon application (Regular Charitable Donation). The size of the Regular Charitable Donation is arbitrary and determined at the discretion of the Benefactor, but can’t be less than 10,00 hryvnias.

Terms of use of the Uklon application are posted on the website https://uklon.com.ua. The Benefactor independently enters into legal relations, accepts rights and acquires obligations in connection with the use of the Uklon application. By agreeing to this Offer, the Benefactor confirms that the Organization is not a party to such legal relations.

Regular Charitable Donations received by the Organization are transferred to the following charitable organizations in the amount and/or proportions determined at the discretion of the Organization to fulfill the statutory goals of such charitable organizations, including to support the projects of these organizations with the aim of helping enterprises, institutions and organizations, including, but not exclusively to legal entities that are part of or subordinate to the Ministry of Defense of Ukraine, the Armed Forces of Ukraine, the National Guard of Ukraine, the Security Service of Ukraine, the Foreign Intelligence Service of Ukraine, the State Border Service of Ukraine, involved in repelling and deterring armed aggression, ensuring national security and defense of Ukraine:

  1. CHARITABLE ORGANIZATION “INTERNATIONAL CHARITABLE FOUNDATION “COME BACK ALIVE”, address: Ukraine, 01030, Kyiv, Bohdana Khmelnytskogo Street, building 32, office 41, EDRPOU code 39696398;
  2. CHARITABLE ORGANIZATION “CHARITABLE FOUNDATION OF SERHIY PRYTULA”, address: Ukraine, 01135, Kyiv, str. Zolotoustivska, 47-49,152, EDRPOU code 43720363;
  3. CHARITABLE ORGANIZATION “CHARITABLE FOUNDATION “DIGNITAS”, address: Ukraine, 03039, Kyiv city, Holosiivska street, building 5, apartment 59, EDRPOU code: 44943914.
  4.  CHARITABLE ORGANIZATION “CHARITABLE FOUNDATION “THE SKY OF VICTORY”, address: Ukraine, 01021, Kyiv, Pechersk district, Klovskyi descent, 7, EDRPOU code: 45109890

The Benefactor has the right at any time in the Uklon application to cancel the Regular Charitable Donation, change the amount of the Regular Charitable Donation, subject to the terms of this Agreement, or change the details of the bank card from which the Regular Charitable Donation is debited.

13.3  All expenses for the payment of sums (commissions) related to the transfer and crediting of the donation are borne by the Benefactor.

14.  Place of collection of Charitable Donations

Public collection of donations is carried out on the territory of any country in the world. The direct activity of the Organization related to the public collection of donations under the Agreement is carried out at the location of the Organization.

 15.  Term of collection of Charitable Donations

The public collection of Charitable Donations continues until the liquidation of the Organization, unless another term is determined by the Organization.

16.  Payment details

When paying a Charitable Donation by bank card, payment processing (including entering the card number) takes place on a secure page of the iPay and/or Platon processing system. This means that confidential data (card details, registration data, etc.) are not sent to the Website, their processing is completely protected and no one can obtain the Benefactor’s personal and bank data.

When working with card data, the information protection standard developed by the international payment systems Visa and MasterCard – Payment Card Industry Data Security Standard (PCI DSS) is used, which ensures safe processing of details of the Benefactor’s bank card. The applied data transmission technology guarantees the security of transactions with bank cards by using Secure Sockets Layer (SSL), Verified by Visa, SecureCode protocols and closed banking networks with a higher degree of protection.

17.  By making a Charitable Donation, the Benefactor unconditionally affirms (i) his legal capacity, (ii) the voluntary nature of the deed, (iii) that the subject of the Charitable Donation is not subject to a ban, arrest, lien, is not encumbered by any other rights of third parties and was not acquired in violation of the Law of Ukraine “On prevention and countermeasures against the legalization (laundering) of criminal proceeds, the financing of terrorism and the financing of the proliferation of weapons of mass destruction.” In the event that the Organization has reasonable doubts about these statements, the Organization has the right to ask, and the Benefactor undertakes to provide appropriate supporting evidence of these statements.

18.  Final provisions

The provisions of the current legislation of Ukraine apply to the relationship between the Benefactor and the Public Organization.

The Organization’s liability for violation of this Agreement or the procedure for the use of Charitable Donations occurs on the grounds, in the amount and in the manner determined by the requirements of the current legislation of Ukraine.

In the event of disputes between the parties to this Agreement, they must be resolved through negotiations. If it is impossible to resolve disputes through negotiations, disputes are considered by courts in the manner established by the current legislation of Ukraine.

The Organization has the right to unilaterally change or update the terms of this Offer at any time. All changes in this Offer, the new edition of the Offer come into force from the moment they are published on the Website.

19.  Contact details

Name: NONPROFIT ORGANIZATION «UKLON CARE»

Location: Ukraine, 04073, city of Kyiv, Bandery Stepana Avenue, building 20B

Email: care@uklon.com.ua

The edition is effective from 24 December 2024

1. INTRODUCTION

This Cookie Policy (hereinafter – the “Policy”) provides detailed information about what cookies and other tracking tools (hereinafter – “Cookies”) are used by websites of Uklon (hereinafter – the “Website”) and the third parties and how to change the cookies preferences or opt-out from their appearance and storage.

In some cases, we may use Cookies to collect Personal Data, or to collect information that becomes Personal Data if we combine it with other information and therefore it results in the processing of Your Personal Data. Please visit our Privacy Policy for Users of the Online Service “Uklon” and/or Privacy Policy for Uklon Partners to get more details about how we process Your Personal Data.

Any reference in this Policy to “Uklon”, “We”, “Our”, “Us” shall mean LIMITED LIABILITY COMPANY “UKLON CORPORATE”, Company code 44378710, location: 20B Bandery Avenue, Kyiv, 04073.

Any reference in this Policy to “You”, “Your”, “Yourself” shall mean a natural person, who is visiting the Website/downloading the Mobile Application(s) and registering an account with those Website and Mobile Application(s).

Using of Cookies and processing of Your Personal Data will be carried out in compliance with all applicable laws and regulations on the protection of personal data, with particular reference to the Law of Ukraine “On Personal Data Protection” dated June 01, 2010 No. 2297-VI – hereinafter jointly referred to as the “Applicable Data Protection Laws”. 

This Policy applies when You use our Websites and Mobile Applications respectively as required by the Applicable Data Protection Laws. For the purposes of this Policy “Mobile Application” means applications for mobile devices “Uklon” (for users) and “Uklon Driver” (for partners) for iOS and Android and “Website” means any website with the following domains: driverambassador.uklon.com.ua, partnerregistration.uklon.com.ua, posterapp.uklon.com.ua, m.uklon.com.ua, fleets.uklon.com.ua, corporate-portal.uklon.com.ua, partner-registration.uklon.com.ua, driverregistration.uklon.com.ua, events.uklon.com.ua, ios.uklon.com.ua, uklon.com.ua .

Capitalized terms used herein without definition shall have the meaning given to them in Users of the Online Service “Uklon” and/or Privacy Policy for Uklon Partners.

If You have any questions relating to this Policy or if You wish to exercise Your rights granted by the Applicable Data Protection Laws, please check our Users of the Online Service “Uklon” and/or Privacy Policy for Uklon Partners or contact Us via e-mail address: privacy@uklon.com.ua.

3. DEFINITION OF COOKIES

Cookies are small-size text files with an identifier (a string of letters and numbers) that are:

Cookies do not typically contain any information that personally identifies someone, but Personal Data that we store about You may be linked to the information stored in and obtained from Cookies, e.g. IP address, device ID, country or region, click history.

For the purpose of better Cookies understanding and making a well-informed choice, we recommend to visit a respective browser Cookies guide or visit www.aboutcookies.org or www.allaboutcookies.org.

4. COOKIES APPEARANCE AND DISABLING

When You enter the Website, You will be informed with a respective Cookie Banner at the bottom of the Website. Any user or partner is free to decide whether to accept or reject some or all categories of Cookies with possibility to control 1) through the device browser settings, 2) by writing an e-mail to Uklon or 3) by accessing the “Cookies Declaration” on the Website.

According to Applicable Data Protection Laws, we are allowed to store Cookies on Your device if they are strictly necessary for the operation of the Website: this is the case of essential/technical Cookies. To store other types of Cookies, we need Your consent. Your consent will be applicable to all Websites and Mobile Applications of Uklon mentioned in this Policy.

5. TYPES OF COOKIES THAT WE USE

Category 1 – Depending on the initiating party:

First-Party CookiesThird-Party Cookies
Set by Uklon, accessible and readable only by Us.Set by third-party providers, such as Google Analytics, Facebook, etc.

Category 2 – Depending on a period of lifetime:

NameDescriptionExample
Session CookiesEnabled only for the duration of the Website’s use. i.e. from the Website load and till its full closure.The overall time; details of user device (e.g., geo-location); to provide certain live chat sessions; performance issues identification.
Permanent CookiesStored as file on Your computer or other device for a certain period of time.Password, language of the Website.

Category 3 – Depending on the functionality:

NameDescriptionExample
Necessary CookiesStrictly necessary to enable You to browse around the Website and use its features, as they were developed and intended to work. These are First-Party and Third-Party Cookies.To protect and keep Your information secure; to authenticate Your and used device details for the Website work and services optimization etc.
Preferences CookiesEnable the Website to remember information that changes the way the Website behaves or looks. These are First-Party and Third-Party Cookies.To detect and apply Your preferred language or the region that You are in.
Statistics CookiesEnabled for the purpose of collection of information as of the user’s activities/use of the Website and the Website overall performance. These are First-Party and Third-Party Cookies.To obtain information regarding the device, time and preferred pages; the Website performance during user’s stay and use of the Website (Google Analytics); the performance of retargeting, which helps to decide whether to display or not, a relevant advertising to You when the You are visiting certain websites within the retargeting network. For the purpose of better understanding of Google Analytics, we recommend to visit website.
Marketing CookiesMarketing cookies are used to track visitors across websites.To display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

6. OPT-OUT FROM COOKIES

When You enter the Website, You will be informed with a respective Cookie Banner at the bottom of the Website.

1) Any user or partner is free to decide whether to accept or reject some or all types of Cookies with possibility to control (meaning: to allow; delete; clear or block any, including bot limited to third party Cookies) through the device browser settings.

Browsers usually allow You to refuse to accept and delete cookies. We recommend to visit the following web pages to find information on how to block and delete cookies in respective browser:

Please note that if Preferences Cookies are disabled, You may experience some difficulties during the use of certain Website features.

Please, note that Statistics Cookies are used to improve the overall Website performance. Without Statistics Cookies You will still be able to use and enjoy all features of this Website.

Depending on Your device and operating system, You may not be able to delete or block all Cookies. In addition, if You want to reject Cookies across all Your browsers and devices, You will need to do so on each browser on each device You actively use.

2) You may change Your preferences and withdraw Your consent by writing to Us at the contact details indicated in this Policy or in Users of the Online Service “Uklon” and/or Privacy Policy for Uklon Partners. Please remember it is necessary to provide to Us Your consent ID (provided below in the Cookie Declaration). 

3) Cookie Declaration

If any Third Party operated services are mentioned in the Cookie Declaration, these may be used to track Your browsing habits in addition to the information specified herein and without Uklon’s or user’s/driver’s knowledge. For the complete information of collected information and its retention period by a respective Third Party, familiarize Yourself with a respective privacy policy of such Third Party listed in the Cookie Declaration above, namely:

7. REVIEW OF THE POLICY

Uklon reserves the right to change this Policy at any time without prior notification and will not be liable to any party in any way for possible consequences of such changes. In case of any changes, Uklon will post the revised version of this Policy and change their effective date. All changes shall be effective from the date of publication unless otherwise provided in the notification.

If we make material changes to this Policy, we will notify You by prominently posting on our Website or through other appropriate communication channels.

Uklon advises You to periodically review this Policy in order to be informed of any changes whenever You access and/or on the Website.

Your continued use of the Website and Mobile Application shall be considered that You have read, understood, accepted and agreed with these changes.

Effective Date: 26.05.2025.

1. General provisions

This Privacy Policy for users of the online service “Uklon” (hereinafter referred to as the “Policy”) has been developed by the Limited Liability Company “UKLON CORPORATE”, Company code 44378710, location: 20B Bandery Avenue, Kyiv, 04073 (hereinafter referred to as the “Company”, “We”, “Our” in the respective cases), which is the personal data controller within the meaning of the Law of Ukraine “On Personal Data Protection” dated June 01, 2010 No. 2297-VI (hereinafter referred to as the “Law”).

The definitions and abbreviations used in this Policy shall have the meanings given in the Law and the User Agreement.

One of Our priorities is the consistent and effective protection of your personal data, so We make every effort to keep your personal data safe.

With this Policy, we would like to inform you about what personal data we process and how we process it, as well as the purposes and means of processing and protecting personal data. 

This Policy applies to all types of personal data of users of the Uklon online service, which we collect and process through the website uklon.com.ua (hereinafter referred to as the “Website”), the Uklon mobile application for iOS and Android (hereinafter referred to as the “Mobile Application”), as well as through other sources specified below in this Policy. By using the Website and/or the Mobile Application, as well as when placing an order without registration, you confirm, warrant and declare that you have read and accepted this Policy and, accordingly, agree to our processing of your personal data in accordance with this Policy. 

If you do not agree to this Policy and the relevant processing of your personal data, do not use the Website and/or Mobile Application, or otherwise use the Uklon online service.

We may amend or otherwise change this Policy from time to time. We may make changes to this Policy without prior notice to you and without your consent, so we recommend that you regularly check this Policy on the Website and/or Mobile Application. If possible, if we have your e-mail address, we may inform you of the relevant changes to this Policy. Your continued use of the Website and/or the Mobile Application after changes to the Policy have been made will mean that you have read and accepted such changes.

This Policy is written in Ukrainian, but may also be provided for review in English. In case of discrepancies between the terms of this document in Ukrainian and its translation into English, the Ukrainian version of the document shall be legally binding.

2. What personal data we collect and process

We process the personal data that you provide to us both when filling out the registration form on the Website or in the Mobile Application and when further filling out your profile in the account(s), namely: name, e-mail address, telephone number, date of birth, gender, city and certain addresses that you mark as important, photo images, information about the presence of children, car and pets.  

We may also additionally process data about your Facebook and Google plus account when you register in the Uklon mobile application via Facebook and Google plus. Your account in the Uklon mobile application allows you to save personal settings, view previous orders, plan future orders and manage current orders, which in turn allows Us to process this information.

Please note that for the purpose of registering an account, at the first stage of registration, you provide us with only a contact phone number to be used for registration. At this stage, you have the opportunity to familiarize yourself with this Policy and refuse to create an account, use the Uklon online service and, accordingly, provide us with other personal data. After you provide us with your phone number, we will have the right to use this number to send you messages (SMS, push notifications) and make calls. In particular, such messages and calls may occur in the event of unsuccessful registration (for example, when you have not completed the registration process) or in order to confirm or clarify certain registration information.

When you place an order via the Website without registering, we only process the following information: phone number, name, location and movement data.

We also process your personal data when you contact Our customer support service or contact Us through other channels (for example, through social media). In particular, We may record communication with You.

By participating in advertising (promotional) campaigns or giveaways, you will also provide Us with your personal data, depending on the official terms and conditions of the respective campaign or giveaways. As a rule, We ask for the following personal data to participate in advertising (promotional) campaigns: first and last name, age, phone number. And to participate in a giveaway and receive a reward (gift), we usually need to collect the following personal data: name and surname, phone number, city, Nova Poshta branch or full address of the location, taxpayer registration number (TIN) and passport data.

In addition, you may send us feedback about the Website and the Mobile Application, share your opinion or ask for help regarding the use of the Website or the Mobile Application and voluntarily provide us with your personal data in such feedback or requests.

In the event of an insured event during transportation in accordance with the terms of insurance of your life and health, including accidents, in order to receive insurance indemnity for you and other injured persons, We may request the following personal data from you, which will be transferred by Us to the insurance company: surname, name and patronymic, telephone number, date of birth, passport details, e-mail address, health data (list of injuries, photo/video record of injuries), place, date and time of the insured event

In the event of an insured event with respect to an insured delivery, if you have ordered a delivery service, we request the following personal data, which will be transferred by us to the insurance company: surname, name and patronymic, phone number, delivery address.

3. Data that we process automatically

We may automatically process certain data, in particular when you use the Website, including: Your IP address, the date and time you used Our services, information about the hardware, software and Internet browser you are using, information about the operating system of your device. We may also collect information about the clicks and web pages that We have shown You.

If you use the Mobile Application, we may also receive data identifying your mobile device, its settings and characteristics, location data, application malfunctions, other system operations, and your advertising identifiers. 

When you place an order through the Website, Our system records the means by which you placed the order, from which websites you came to Our Website.

The Uklon mobile application, with your consent, may access various services and data of your mobile device, including, but not limited to: phone book (contacts), location and external storage devices (memory cards). In any case, access to the services of Your mobile device is possible only if You provide Your separate unambiguous consent in response to Our push notification.

The above types of information may not always contain personal data (i.e. data that identifies or can identify you). Some of this information may be depersonalized data (i.e. data that does not and cannot identify you).

4. Personal data of other persons that You provide to Us

Using the Uklon online service, you can place orders not only for yourself. In particular, you can order a transportation service for any person by providing us with their phone number, name and address. 

When ordering a delivery service, you provide us with the personal data of the sender and recipient of the shipment, who may not be you, which will mean that we will receive the following personal data of other persons: address, name and surname, phone number. 

In such cases, you are responsible for ensuring that the transfer of the relevant personal data to us is lawful and that the person whose personal data you transfer is aware that you have done so and is familiarized with how we use the personal data received (as set forth in this Policy). 

To do so, you must share a link to this Policy with the person whose data you provide to us in advance. By placing an order and providing personal data of another person, You confirm that You have obtained the consent of such person in accordance with the terms of this Policy. In addition, You agree to Our right to require You, under certain circumstances, to confirm the above actions.

5. Information received from third parties and other sources

We may collect certain data about you from a third-party platform (website) if you provide a link to your profile on such platform (website), in particular, when filling out information in your account(s), if you provide your account information in a social network (e.g., Facebook, Google).

In addition, if you visit our pages on social media (Facebook, LinkedIn, X, TikTok, Instagram, etc.) and interact with us in any way, such as posting comments, using “Likes”, etc., the operator of the respective social media platform publishes this information and we have access to it, including information about your profile on such social media.

Information from third-party websites, including when you: leave reviews, ratings, additional information, including in connection with claims or disputes. 

Also, in some cases, we may receive information about you from insurance companies (in the event of an insured event), financial service providers (for example, in case of suspected fraud or to clarify payment data) and information from publicly available (open) sources (for example, if it is necessary to conduct an audit in the event of a pre-trial or court proceeding). 

6. How we treat personal data of children

We strictly adhere to the protection of children’s personal data. We do not knowingly collect, process, or store personal data from anyone under the age of 18.

The Website and Mobile Apps are not intended for use by persons under the age of 18.

If you are under the age of 18, please do not use or access the Website or the Mobile Application at any time or in any manner.

If a parent or legal guardian believes that their child has accessed the Website and/or the Mobile Application and provided personal data, We strongly encourage the parent or legal guardian to contact Us immediately and We will use Our best efforts to delete such personal data immediately.

We process personal data solely in accordance with applicable law. We process your personal data for the following purposes on the following legal basis (data may be processed on more than one legal basis):

– Placing orders: in order for you to place orders for passenger transportation and/or delivery in the Uklon online service and, accordingly, to transfer your personal data to Uklon Partners in order for Uklon Partners to fulfill the relevant orders (taking measures preceding the conclusion of the transaction, execution of the transaction, legitimate interest).

– Use of the Website: to personalize your experience when you visit the Website using cookies and similar technologies, as well as to offer you relevant information on the Website (legitimate interest, consent of the personal data subject);

– Account on the Website or in the Mobile Application: to enable you to register an account on the Website or in the Mobile Application and, accordingly, to access the Uklon online service (conclusion and/or execution of a transaction or taking measures preceding the conclusion of a transaction). 

– Using the Mobile Application (via your mobile device): The Mobile Application may access various services and data on Your mobile device, including, but not limited to, Your phone book (contacts), location, and external storage devices (memory cards). Access to the services of Your mobile device is possible only if You provide Your separate unambiguous consent in response to Our push notification. Please note, regarding access to: 

● The “Phonebook (Contacts)” section: it is necessary for you to place an order for any other person by providing us with their phone number from your phone book.

● The “Location” section: to ensure the quality of services, in particular, to demonstrate the location of the car that will fulfill your order, as well as if you pressed the SOS button in the Uklon Mobile Application.

● The section “Writing to the memory card”: We may write some technical temporary data (cache) related to your order to your phone’s memory card. 

– Customer support: to process (consider) your inquiries, requests or complaints, provide a response and further respond to them, as well as to provide you with round-the-clock support of the Uklon online service, in particular, to help you with your order, answer related questions (consent of the personal data subject, execution of a transaction, legitimate interest). Please note that conversations with support staff may be monitored in real time or recorded for the purpose of monitoring the quality of service provision and further training of our team. Call recordings are usually stored for a limited period of time in accordance with the purpose of their processing and are deleted automatically, unless We deem it necessary to retain them for a longer period (for example, to investigate cases related to violation of the law). All telephone call recordings will be used in accordance with this Policy.

– Communication with you via social networks: to establish and maintain communication with you, including to provide advice and answer questions (legitimate interest, conclusion and/or execution of a transaction).

– Insurance of your life and health during transportation: We transfer the personal data we receive from you to the insurance company in the event of an insured event for the purpose of insuring your life and health during transportation, as well as to fulfill the requirements of the law, the life and health insurance contract, other contracts, including reinsurance, to exercise the rights granted to the insurance company by law or contract, and to ensure the implementation of tax relations and relations in the areas of accounting, auditing, financial services and assistance services, advertising, marketing and actuarial services. 

– Delivery insurance: We transfer your personal data to the insurance company that provides shipment insurance in the event of an insured event as a result of your ordering of the delivery service (if applicable). 

– Protection of your life and health during transportation: In order to save your life or health and/or prevent the threat of harm to your life or health during the trip, in particular if you have pressed the SOS button in the Uklon mobile application (protection of the vital interests of the personal data subject, legitimate interest).

– Marketing: To send you information, emails with news, surveys, advertising (promotional) materials. Some advertising (promotional) campaigns may include the condition that you consent to the Company’s use of the received contact information for advertising (marketing) purposes without violating the applicable laws of Ukraine. The online service “Uklon” provides the possibility of placing and displaying advertising materials within the Uklon mobile application, including graphic, text, video and other content (the display of such materials may be carried out taking into account your behavioral characteristics and/or the peculiarities of your interaction with the online service “Uklon”).

– Other promotional activities: We may transfer your personal data to third parties in order to offer/provide you with discounts from the existing (current) prices for goods and/or services of such third parties, and/or gifts and/or prizes and/or other incentives, offered and provided by such third parties, as well as to determine the participants/winners of advertising (promotional) campaigns and to receive the reward provided for by the terms of such campaign (legitimate interest of the Company, consent of the personal data subject, execution of the transaction).

– Legal purposes and compliance with legal requirements: To protect against any malicious acts (such as fraud); to detect and/or investigate a crime, in connection with other security considerations; to meet internal and external audit requirements, including information security measures and regular risk assessments of personal data processing; to respond to requests and other legal requirements of regulatory and law enforcement authorities; to prepare a claim or respond to a claim received; to comply with other requirements of the law applicable to us.

– Analytics and statistics: To conduct internal analytical research, develop, test and improve the characteristics and functions of the Website and/or Mobile Application and other Our possible services, as well as to obtain Your feedback about Us and Our services (legitimate interest).

8. Disclosure and transfer of your personal data

Under certain circumstances, we may transfer personal data to personal data processors (an individual or legal entity to whom we, as the personal data controller, or the law, grants the right to process such data on behalf of the controller) and/or third parties (any person, except for the personal data subject, the controller or processor of personal data and the Ukrainian Parliament Commissioner for Human Rights, to whom the controller transfers personal data), including foreign parties to relations related to personal data:

– Placing orders: We transfer your personal data to Uklon Partners for the purpose of Uklon Partners fulfilling your orders. In other cases, at the written or verbal request of a Partner Uklon, we may transfer your phone number to a Partner Uklon only if we receive your express consent.

– Partners who provide electronic communications services to Us: We may use the services of electronic communications operators to which you are a subscriber to process your personal data on Our behalf. This processing takes place for various, but always legitimate, purposes. For example, to send you information and promotional materials on Our behalf and in Our interests, we may engage electronic communication operators to send you SMS messages and push notifications. Such service providers agree to maintain confidentiality, enter into appropriate agreements with Us and are authorized to use your personal data only for the purposes specified by Us or applicable law.

– External consultants, professional service providers: We may provide access to your personal data to service providers and/or consultants who provide professional assistance to Us and need access to such data to perform their work, for example, technical support and maintenance of the Website, invoice processing, accounting, auditing and legal services.

– Competent public authorities: We may disclose personal data to law enforcement, tax and other competent authorities only to the extent and in the cases when they have the right to receive the relevant data, in particular, if required by applicable law, as well as on Our initiative when it is necessary to prevent, detect or stop criminal acts (e.g. fraud). In addition, in certain cases, personal data may be transferred to the competent authorities to the extent necessary to protect Our rights or property, as well as the rights and property of Uklon Partners.

– Insurance companies: We transfer your personal data to the extent necessary for the insurance of your life and health during transportation, as well as by written notification of your personal data to the insurance company in the event of an insured event as a result of your ordering of transportation or delivery services.

– Protection of your life and health during transportation: We may disclose your personal data to emergency services (police, rescue service, ambulance) in order to save your life or health and/or prevent a threat to your life or health during the trip.

– Banks, payment systems and other financial institutions: We may transfer your travel history, order information, as well as data confirming the fact of communication with you regarding the order and trips made (for example, screenshots of e-mail and other means of communication), which may contain personal data provided by you during registration in the online service “Uklon” or when ordering a transportation or delivery service without registration, at the request of financial institutions (financial service providers) in order to confirm the transportation services you have ordered. Such transfer will not constitute a violation of the confidentiality of correspondence. Sometimes we may ask you to provide a written request for a refund, which may contain your personal data, for transmission to the financial institution.

– Our partners who offer/provide you with discounts and/or gifts and/or prizes and/or other incentives: We may transfer your personal data in the manner and to the extent sufficient to provide you with the relevant discounts, gifts, prizes, etc. offered and provided by such partners.

– The group of companies operating under the Uklon brand, as well as the parent company Kyivstar PrJSC: to ensure intra-group coordination, accounting, audit and other reporting, optimization of business processes, as well as within joint B2C and B2B initiatives, in particular, to improve the customer experience and the quality of Our services.

In the event of a merger, reorganization or similar corporate event or the sale of the Company or part of the Company’s assets, the information We collect, including personal data, may be transferred to the other company (subject to merger or acquisition). All such transfers will, of course, be made in accordance with applicable law and our obligations as set forth in this Policy.

Please note that no transfer of your personal data that is based on your consent to the processing of personal data or in accordance with this Policy will require your separate consent or provision of separate notice to you.

9. What are your rights to your personal data

According to Article 8 of the Law, you have the right:

● to know about the sources of collection, location of their personal data, the purpose of their processing, location or place of residence (stay) of the controller or processor of personal data or give a corresponding order to obtain this information to persons authorized by them, except in cases established by law;

● to receive information about the conditions for granting access to personal data, including information about third parties to whom your personal data is transferred;

● to access their personal data;

● to receive a response on whether your personal data is processed no later than thirty calendar days from the date of receipt of the request, except as provided by law, and receive the content of such personal data;

● to submit a reasoned request to the personal data controller with an objection to the processing of their personal data;

● make a reasoned request to change or erase their personal data by any controller and processor of personal data if such data is processed illegally or is unreliable;

● to protect their personal data from unlawful processing and accidental loss, destruction, damage due to intentional concealment, failure to provide or untimely provision, as well as to protect against the provision of information that is inaccurate or discrediting to the honor, dignity and business reputation of an individual;

● to file a complaint against the processing of your personal data with the Commissioner or a court;

● to apply legal remedies in case of violation of personal data protection legislation;

● to make reservations regarding the restriction of the right to process their personal data when giving consent;

● to withdraw consent to the processing of personal data;

● to know the mechanism of automatic processing of personal data;

● to protect yourself from an automated decision that has legal consequences for you.

You have the right to refuse to receive marketing, newsletters, promotional materials by sending a request to the following email address: privacy@uklon.com.ua.

10. How you can control your personal data

Users who have created an account(s) on the Website and/or Mobile Application may access their personal data, correct personal data or delete it. In doing so, you are responsible for the accuracy and relevance of the personal data provided to us. 

Uninstalling the Mobile Application on Your device does not delete Your personal data in Our databases.

We would like to inform you that in accordance with Article 15 of the Law, personal data shall be deleted or destroyed in the event of:

You may withdraw your consent to the processing of any personal data that we have received on the basis of your consent. This can be done by sending a notification to the following e-mail address:privacy@uklon.com.ua .  Please indicate “Withdrawal of consent” in the subject line of your message to expedite our response.

If you withdraw your consent, you will not be able to use any services or features that require the processing of personal data that we have collected on the basis of a separate consent.

In this case, the withdrawal of consent to the processing of personal data is possible only in relation to the future processing of personal data. Withdrawal of consent does not affect the legality of processing personal data based on your consent prior to its withdrawal or on other legal grounds, except for the consent provided for by the current legislation of Ukraine.

Please also note that we have the right not to delete personal data if we receive from you a notice of withdrawal of consent to the processing of personal data or a request to delete personal data, if the processing of such personal data is necessary for us to fulfill our obligations under the laws of Ukraine or to protect our legitimate interests or the legitimate interests of persons to whom the data is transferred, in particular, for accounting and fraud prevention purposes.

Since certain of your personal data is necessary for us, including to provide you with access to the Uklon online service, your account(s) may be blocked or deleted upon receipt of a request from you to delete all personal data. In particular, the personal data without which it is impossible to provide access to the Uklon online service include:

● phone number – if you place an order through the Mobile Application or the Website.

● phone number and username – in case of placing an order through the Website without registering the user in the online service “Uklon”.

When you contact Us with any request to exercise your rights as a personal data subject, you need to go through the identification process and provide your specific requirements so that we can process the request in a timely and correct manner and provide a response on a lawful basis. If we are unable to identify you from the communications we receive or have reasonable suspicions about your identity, we may ask you to provide proof of identity. Only in this way can we avoid disclosing your data to a person who may impersonate you, i.e. the identification process is carried out in your best interests. Any additional information collected for verification purposes will only be used to confirm your identity.

We process requests as quickly as possible, but please note that providing a complete and legitimate response is a complex process that can take up to a month or more. We will notify you if we need more time to prepare a response.

11. Personal data storage periods

Your personal data is stored for the period necessary to achieve the processing purposes or for the established information retention period, if required by applicable law, except for IP address data, which is stored for three weeks from the date of the order. 

If Your account(s) are deleted, Your personal data will also be deleted from our database three (3) years thereafter, unless there are legal grounds for continuing to process them, for example, to fulfill Our obligations under applicable law.

Upon achievement of the processing purposes or expiration of the above three-year period or the statutory retention period for personal data, we anonymize (depersonalize) your personal data so that it can no longer be associated with you personally, or delete it completely. In case of anonymization of data, we may use this information, including for statistical, analytical or research purposes, as well as for targeting, without further informing you, as such information will no longer constitute personal data.

12. Location of personal data

We care about the security of your personal data and therefore we store your personal data on servers located in the European Union and the United States.

We may also transfer your personal data to other countries, but only for the purposes of data processing provided for in this Policy or applicable law. By doing so, you give your unequivocal consent to the transfer (as well as processing and storage) of your personal data outside of Ukraine, including to jurisdictions that are not recognized as providing adequate data protection. At the same time, we always take measures to ensure that your data is properly protected.

13. How we protect your personal data

We know that security is important to Our users, and We care about the security of Your personal data. We use technical, physical and administrative security measures to protect Your personal data from loss, misuse, unauthorized access, disclosure or alteration. Some of the measures We use include firewalls, data encryption, physical access controls to Our data centers and access controls to personal data.

Access to personal data is provided to structural units and/or individual employees to perform their functional duties related to the fulfillment of Our contractual and legal obligations. Each employee/authorized person who has access to personal data signs an obligation not to disclose information to which he/she has access in the course of performing his/her functional duties.

We also need your help – it is your responsibility to make sure that your personal information is accurate and that your password and account registration information is secure and not shared with unauthorized persons.

If you pay with a bank card when placing an order for transportation or delivery through the online service “Uklon”, you are automatically redirected to the website of the relevant financial service provider and provide your personal data and bank card details directly on the website of that financial service provider.

The Website and the Mobile Application do not collect any information about your bank cards.

14. Cookies

We may use cookies, web beacons, tags, scripts, local shared objects such as HTML5, and advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technologies (collectively, “Cookies”) in connection with your use of the Website or Mobile App for certain purposes: Your authentication, remembering your preferences, and other purposes as described below.

A cookie is a small piece of data that is sent to the browser on your computer or mobile device. Cookies that belong to the Website or Mobile App are essential. Cookies that We allow other organizations to send through the Website are called “first party cookies”.

In addition, a distinction is made between session cookies and persistent cookies. Session Cookies are valid until you close the browser or the Mobile Application. Persistent cookies have a longer lifespan: they are not automatically deleted when you close the browser.

“Software Development Kits” (SDKs) function like pixels and cookies, but work in a mobile application environment where pixels and cookies may not always function. The developer of the underlying application may install code snippets (SDKs) from partners in the application and thereby allow the partner to collect certain information about the user’s interaction with the application and information about the user’s devices and network information.

Cookies are used for various purposes. They help to recognize you as the same user on different pages of the Website or when using the Mobile Apps.

For users of the Uklon Mobile Application, using the operating system of your mobile device, you can choose whether to allow the use of cookies or share your advertising ID with Us or Our advertising service providers.

If you do not want your personal data to be collected through cookies on the Website, you can deactivate cookies by setting your Internet browser to disable, block or deactivate cookies, deleting your browsing history and clearing your Internet browser cache. You can also limit the sharing of some of this data through your mobile device settings.

15. How to contact us

Questions, comments and requests regarding this Policy may be addressed to Our Customer Support Service at +380931771511 or to the e-mail address of the Data Protection Officer: privacy@uklon.com.ua. 

You may make a request regarding your personal data by sending a letter to Us at: 20B S. Bandera Avenue, Kyiv, 04073 or by sending an e-mail to the following e-mail address: . privacy@uklon.com.ua

If You believe that We have violated the terms of this Policy, please contact Us and inform Us which terms of this Policy have been violated. We will promptly review Your complaint.

The version of the Policy is valid from 26.05.2025.