User agreement

1. GENERAL PROVISIONS

1.1. The User Agreement (the “Agreement”) shall be an agreement between the User and the Administrator for the provision of access to the Online Service (software products provision), which supersedes all the previous agreements between the User and the Administrator. 

1.2. When using access to the Online Service, the User regardless of its legal status and civil capacity shall be subject to the rules and restrictions set forth herein.

1.3. The Agreement subject to all the amendments shall be published on the Site and in the Mobile Application.

1.4. The User shall confirm that they have fully and completely read the terms and conditions hereof. In the event of the User’s disagreement with any of the provisions hereof, the User may not use access to the Online Service.

1.5. The User shall understand that the Online Service is accessed by downloading and using a computer program (Mobile Application), as well as by entering the relevant data and using the software functions of the Site.

1.6. The User shall agree to comply with the terms and conditions hereof when registering the User on the Site and/or Mobile Application, and/or placing an Order on the Site without registering the User.

1.7. The Administrator may supplement or in any other way amend this Agreement without prior notification of the User. The User shall hereby agree to amend the Agreement without receiving any special confirmation from the User.

1.8. In this Agreement, the following terms shall be used in the following meanings:

      • Administrator shall mean a legal entity established in accordance with the laws of Ukraine – Limited Liability Company “UKLON UKRAINE”; 
      • User shall mean a legally capable individual, who at the time of registration on the Site and/or Mobile Application, and/or placing an Order on the Site without such registration is 18 (eighteen) years old, or a legal entity that has accepted the terms and conditions hereof and obtained access to the Online Service; 
      • Online Service “Uklon” (Online Service or Technological Platform) shall mean a technological platform realized as an interconnected set of computer programs and electronic data in the form of digits, letters, symbols, images and their combinations (including graphic information, video information, etc.), designed for automated monitoring, collection, processing, distribution, storage, presentation of data about the Order, which have been placed on it by the Users, and about offers of the Services placed by the Uklon Partners, automatic calculation of the value of the Services, taking into account the supply and demand ratio, weather conditions, route and its load, etc., and which automatically builds-up routes and provides data exchange for communication with the User and the Uklon Partner, and gives the User the possibility to search and read the Uklon Partners’ offers automatically generated according to the Customer’s criteria for potential implementation of the Order, and also to accept or reject the relevant offers of the Uklon Partners, change the recommended cost of the Services, provide assessments of the Online Service and Uklon Partners, and interact with them, use the routes built-up by the program in real time as provided by the available functionality of the Online Service. The Online Service is the result of computer programming related to software products. 
      • Uklon Partner shall mean a third party (individual or legal entity) that provides and/or offers the User the provision of passenger transportation services by road, the User’s vehicle driving services (driver services), delivery services, and which is in contractual relations with the Administrator on the basis of the Agreement on Providing Access to Online Service (Software Products Provision), which is a public one and concluded through acceptance by such third party of the Public Offer on Providing Access to Online Service (Software Products Provision) published by the Administrator on the Site: www.partner.uklon.com.ua. 
      • Order shall mean the User’s order for the provision of passenger transportation services by road, in particular the order of two Users for the provision of passenger transportation services by road in one direction (joint trip), the User’s vehicle driving services (driver services), delivery services structured by the required details.
      • Services shall mean passenger transportation services by road, the User’s vehicle driving services (driver services), delivery services provided to the Users by the Uklon Partners. Nothing herein shall be construed or implied that the Administrator provides or may provide the Services.  
      • Site shall mean a web page on the Internet at URL: www.uklon.com.ua. The Site is the result of computer programming related to software products.
      • Mobile Application shall mean a copy of the computer program in the form of a mobile application for iOS, Android mobile devices titled “Uklon”, which is provided by the Administrator to the User for temporary use (during the term hereof) for the functional purpose of the end user as a tool to access the Online Service. 

2. USER REGISTRATION

2.1. To obtain access to the Online Service, the User shall register on the Site or Mobile Application, in which case a unique User account is created that provides access to the Online Service. 

2.2. When registering, the User shall provide reliable information about themselves by completing the relevant registration form.

2.3. In the event the User provides inaccurate information during registration or subsequent use of access to the Online Service, the Administrator shall be entitled to suspend or terminate the account (registration) of the User without prior notice or without the consent of the User.

2.4. If the User’s actions may lead to violation of any provisions and rules of the applicable laws, human rights, as well as the possibility of claims against the Administrator or bringing the Administrator to liability for the actions of such User, the Administrator shall be entitled to immediately block the User’s actions and suspend or terminate the User’s account (registration) without prior notice or without any consent from the User.

2.5. The Administrator shall have the right to delete the User’s account in case of its non-use by the User within 12 (twelve) calendar months.

2.6. When registering on the Site and/or Mobile Application, the User shall enter a unique password. The User shall be fully liable for the security of the provided password and protection of its account.

2.7. In case of access by a third party to the User’s account, the User shall immediately notify the Administrator thereof to take the relevant measures, provided that the User can confirm the legitimacy of the account owned by the specific such User.

2.8. The User shall independently ensure that the information about its passwords and other confidential information is maintained. The Administrator shall bear no liability for the consequences of the User’s loss of confidential information about its personal data (login and password). This provision shall cover both the voluntarily transfer by the User of personal data to third parties, and the loss by the User of confidential information about personal data against its will. 

3. ACCESSING ONLINE SERVICE WITHOUT USER REGISTRATION 

3.1. The User may use access to the Online Service without the User’s registration only when placing the Order on the Site. In this case, the User shall enter its name and phone number in the Order form.

3.2. Regardless of the fact of registration, the User shall undertake to comply with the terms and conditions hereof when using access to the Online Service.

3.3. If the User’s actions may lead to violation of any provisions and rules of the applicable laws, human rights, as well as the possibility of claims against the Administrator or bringing the Administrator to liability for the actions of such User, the Administrator shall be entitled to immediately block the User’s actions without prior notice or without any consent from the User. 

4. PERSONAL DATA 

4.1. All issues related to collection, use, processing and protection of personal data of the User shall be governed by a separate Privacy Policy, which is published on the Site and Mobile Application. 

5. ONLINE SERVICE ACCESS 

5.1. Access to the Online Service shall be provided to the User exclusively for personal non-commercial use, which allows the Users to organize and plan transportation.

5.2. The Administrator shall provide the Uklon Partners with access to the Online Service Uklon Driver on a contractual basis for the purpose of processing and implementation of the Orders. In case of acceptance of the Order, the Uklon Partners shall provide the Services to the Users. The Administrator shall neither bear liability nor assume any obligations to the Users regarding the Services provided to the Users by the Uklon Partners, and shall not provide any warranties to the Users regarding the quality of such Services.

5.3. The Services shall be provided by the Uklon Partners on the basis of individual agreements between specific Users and Partners, to which the Administrator is not a party in any case.

5.4. The Administrator shall bear no liability for timing, content, relevance and quality of the Uklon Partners’ provision of information about the Services, availability of the Services at the moment, and the Administrator shall also bear no liability to the Users for possible negative consequences, damages caused to the User due to failure to provide or improper provision of the Services by the Uklon Partners.

5.5. In the event of ordering a Delivery class car, the User shall undertake not to order delivery of items, transportation of which is prohibited by the applicable laws of Ukraine. The User shall agree that in case of violation of this clause, it is responsible for all the possible risks and/or consequences that may arise in connection with the transportation of such items. At the same time, the Uklon Partners shall be entitled to refuse the User to provide the delivery service in case of detection of items, transportation of which is prohibited by the applicable laws of Ukraine.

5.6. The Site, Mobile Application, Online Service shall not be intended for placement of confidential information, restricted information, third party information, for placement of which the relevant permissions or powers have not been granted by the Administrator.

5.7. The Administrator shall reserve the right to suspend access to the Online Service or part thereof at any time for any reason or in its absence without prior notification of the User.

5.8. The Administrator shall have the right to insure the life and health of the Users during transportation, as well as to insure the shipment during its delivery by the Uklon Partners. The insurance shall be provided by the Administrator at its own expense, the User shall make no insurance payments. The choice of an insurance company and insurance conditions shall be determined at the discretion of the Administrator, with which the User agrees. The User shall be entitled to withdraw its consent to insurance at any time by sending a notice to the following e-mail of the Administrator: okk@uklon.com.ua.

6. LIMITED ONLINE SERVICE ACCESS 

6.1. When using access to the Online Service, the User may post information and objects of intellectual property rights, including, but not limited to: ratings, reviews, comments on the Online Service and/or Uklon Partners. In this case, when posting information and/or objects of intellectual property rights, the User shall warrant that it lawfully owns such information and/or objects of intellectual property rights or property rights to them, and/or has received all the necessary permits for posting such information and/or objects of intellectual property rights from third parties. In case of claims to the Administrator, the User shall settle such claims independently and at its own expense or compensate the Administrator damages incurred by the latter in connection with the illegal placement of information and/or intellectual property by the User on the Site and/or Mobile Application. 

6.2. The Administrator shall reserve the right to refuse from posting, as well as at any time delete / block the information posted by the User, and/or objects of intellectual property rights at its discretion for any reason without notifying the User and without its consent.

6.3. The Administrator shall neither commit actions nor bear liability for authenticity of information, accuracy and legality of posting information and/or objects of intellectual property rights on the Site and Mobile Application. The Administrator shall not check the information and objects of intellectual property rights posted by the Users, and shall bear no liability for their authenticity and legality.

6.4. The Administrator shall undertake to notify the User of claims of third parties regarding the information and objects of intellectual property rights posted by the User. The User shall undertake to grant the Administrator the right to publish the information and/or objects of intellectual property rights posted by the User or delete them.

6.5. The User shall undertake not to use access to the Online Service in order to transmit, place or disseminate in any way information, the content of which is illegal, threatening, defamatory, offensive, infringes intellectual property rights, spreads hatred and/or discrimination against people on any grounds, contains insults and claims against other Users, the Administrator or any third parties, whose rights are established by the Law of Ukraine “On Protection of Public Morality”, the Constitution of Ukraine and other relevant regulations. It shall also be forbidden to distribute any information of erotic, sexual and/or pornographic nature on the Site and Mobile Application. If the Administrator incurs any damages related to the posting of illegal information by the User, the User shall reimburse losses to the Administrator in full.

6.6. Information and objects of intellectual property rights posted by the User shall not contain:

      • restrictions of minority rights; 
      • information impersonating other person or a representative of the organization and/or community without sufficient legal grounds, including employees and/or owners of the Administrator, as well as misleading about the properties and characteristics of any entities or objects;
      • materials that the User has no right to make available or disclose in accordance with law or agreement;
      • materials that infringe the rights to any patent, trademark, trade secret, copyright and (or) related rights or other intellectual property rights of third party;
      • advertising, spam, chain e-mails, invitations to participate in financial services or imposing services in other way;
      • materials containing computer codes intended to violate, destroy or restrict the functionality of any computer or telecommunications equipment, or programs for unauthorized access to or by-pass technical means of protection of copyright and (or) related rights, as well as serial numbers to commercial software products, logins, passwords and other means to obtain unauthorized access to paid resources on the Internet. 

6.7. When using access to the Online Service, the Users may not store, place, transmit or otherwise disseminate any information and/or objects of intellectual property rights, if such actions may infringe the rights of third parties, including the rights to personal data protection.

6.8. In the event the Users discover information and/or objects of intellectual property rights, the use of which is restricted or the rights to which belong to third parties, the User shall contact the Administrator and report violations, indicating the URL of the information and/or objects of intellectual property rights, which, according to the User, infringe the rights of third parties, and report the nature of such infringement.

6.9. When using access to the Online Service, the Users shall not be allowed to commit any actions that violate or may result in violation of the applicable laws of Ukraine or laws of other state, in which the User is located, as well as the relevant international law.

6.10. Any materials received by the User using access to the Online Service, the User shall use at its own risk. The user shall solely be liable for any damage or losses that may be caused to the computer and/or data as a result of downloading and using these materials.

7. PAYMENT FOR SERVICES, PROMOTIONAL CODES

7.1. Payment for the Services of the Uklon Partners shall be made by the User in accordance with the tariffs placed in the Mobile Application and on Site. During periods of increased demand / supply for the Services (depending on road, weather conditions, time of day, etc.), a dynamic ratio may be applied, i.e. the User is offered the recommended cost of the Services. The dynamic factor is automatically calculated and edited in real time. The User shall be entitled to agree with the recommended cost by confirming the Order or refuse by reducing the recommended cost of the Services to the standard according to the tariffs. When changing the route or long waiting for a passenger, the cost of the Services shall be recalculated according to the tariffs. The User shall agree that in case of payment for the Services by bank card, the corresponding difference in cost will be deducted from its bank card.

7.2. The User shall pay for the Services directly to the Uklon Partner. Payment in cash shall be made by the User by transferring cash to the Uklon Partner who has provided the Service.

7.3. The User may pay for the Services of the Uklon Partner using bank card through the Mobile Application or on Site. In which case, the User shall automatically go to the site of the relevant payment scheme and enter its personal data and bank card data directly on the site of this payment scheme. The Administrator shall not store or transfer the data of the Users’ bank cards.

7.4. The Administrator shall provide informational assistance to ensure that payments using bank cards from the Users are accepted, and shall be solely liable for the correctness of determining the cost of the Services to be paid in favor of the Partner, and bringing this information to the Users. Acceptance and transfer of payments using bank cards shall be carried out by the relevant payment schemes, which are authorized to provide the relevant services.

7.5. Payment for the Services to the Uklon Partners may also be made by the User through the Mobile Application using Google Pay, Apple Pay, provided that the relevant mobile applications are downloaded to its mobile device.

7.6. The cost of the joint trip service shall be distributed between the two Users according to their route. In case of cancellation of the Order by the Users or one of the Users before the trip (in particular, failure to get to the vehicle) the fee for cancellation of the Order shall be charged.

7.7. The User, in addition to paying for the Services to the Uklon Partners in case of payment by bank card or Google Pay, Apple Pay, shall have the possibility to leave tips to the Uklon Partners (funds in excess of the Service fee) upon completion of the Services if the User rates the Partner’s implementation of the Order between 4 and 5 stars.

7.8. The Administrator, during promotional activities and promotions aimed at increasing the interest of the Users in the Online Service and in order to attract the new Users, may provide the Users with promotional codes, which the Users have the possibility to use when making the Orders; to use the promotional code the User shall enter it in the Add promotional code field in the Mobile Application and/or on Site.

7.9. The User shall agree that promotional codes may not be copied, sold, transmitted or disclosed; promotional codes may be invalidated or revoked by the Administrator at any time and for any reason; promotional codes may be used only in accordance with certain conditions set for such promotional codes; promotional codes are not subject to exchange or return, in case of loss promotional codes are not restored; replacement of promotional codes with money or any other good is not allowed; only one promotional code may be used per trip.

8. RIGHTS AND WARRANTIES OF ADMINISTRATOR 

8.1. The Administrator shall warrant that the intellectual property rights to the Online Service, in particular, but not limited to: Technology Platform, Site, Mobile Application, any components thereof, including program code, other electronic data in the form of digits, letters, symbols, images and their combinations, design elements, text, graphics, illustrations, video information and other objects of intellectual property rights belong to the Administrator. 

8.2. The Administrator shall grant the User a non-exclusive intellectual property right to use the Online Service (Technology Platform) and the intellectual property rights included therein, in particular to their reproduction, in whole or in part, on its own computer and/or mobile device, in one copy for each device, public performance and public display.

8.3. The conclusion hereof shall not infringe the intellectual property rights of any third party. In the event of any claims or lawsuits of third parties regarding the User’s use of access to the Online Service, the Administrator shall undertake to settle such claims or lawsuits independently and at its own expense.

9. LIMITED LIABILITY OF ADMINISTRATOR 

9.1. The Administrator shall bear no liability for any damage to life and health, any direct and/or indirect damages, material and/or non-material damage, obligations or losses incurred as a result of use or non-use by the User of access to the Online Service, data placed on the Site and/or Mobile Application, due to the inability to access the Online Service or use such access; in connection with the non-provision or improper provision of the Services to the Users by the Uklon Partners; any actions or omissions of the Uklon Partners; the presence or absence of any powers, permits, licenses, approvals for the Uklon Partners, the presence or absence for such persons of special legal status, etc.; unauthorized dissemination, alteration or destruction of the Users’ information due to the use of access to the Online Service.

9.2. The Online Service, Site, Mobile Application shall be provided for use by the Users on the “as is” basis. The Administrator shall bear no liability to the User for ensuring that the Online Service, Site, Mobile Application meet the expectations of the User and/or access to the Online Service is provided uninterruptedly, reliably, without errors. The Administrator shall bear no liability for making changes, temporary or complete termination of the Online Service, Site, Mobile Application or any part thereof and/or access to the Online Service. The functioning of the Online Service and access to it may be disrupted by the force-majeure and other factors, the prevention or overcoming of which is beyond the Administrator.

9.3. The Administrator shall bear no liability for the efficiency and safety and security of information transmitted during payments using the User’s bank cards, including the actions of the bank and international payment schemes, or other participants in the technical process of settlements. All relations in terms of settlements using the bank cards shall be governed by the mandatory terms of the User’s International Payment Schemes and the User’s agreements with the bank that has issued the User’s bank card.

9.4. The Administrator shall always be ready to take into account the wishes and suggestions of any User of the Online Service, Site, Mobile Application regarding their operation. 

10. FINAL PROVISIONS 

10.1. This Agreement shall be governed by and construed in accordance with the laws of Ukraine. Issues not regulated herein shall be resolved in accordance with the applicable laws of Ukraine. 

10.2. All possible disputes arising or to arise from the relations regulated herein shall be settled in accordance with the procedure established by the applicable laws of Ukraine, at the location of the Administrator. Throughout the text hereof, unless explicitly stated otherwise, the term “laws” shall mean the laws of Ukraine.

10.3. Due to the free use of access to the Online Service, the consumer protection rules provided for in the laws of Ukraine may not apply to the relations between the User and the Administrator.

10.4. Nothing herein shall be construed as establishing between the User and the Administrator an agency relationship, power of attorney, partnership relationship, joint venture relationship, employment relationship or any other relationship not expressly provided for herein.

10.5. If for any reason one or more of the provisions hereof are declared invalid or unenforceable, this shall not affect the validity or enforceability of the other provisions hereof.

10.6. Omissions on the part of the Administrator in case of violation by any User hereof shall not deprive the Administrator of the right to take the relevant actions to protect its interests later, and shall not determine the waiver of the Administrator’s rights in case of further similar or alike violations.

10.7. This Agreement is made in the Ukrainian language, but is provided for reading to the Users in the Russian and English languages. In case of discrepancies between the terms and conditions hereof in Ukrainian and its Russian and English translations, only the Ukrainian version of the document published at: https://uklon.com.ua/user-agreement/, shall prevail.

11. DETAILS: 

LLC “UKLON UKRAINE”,

20B Bandery Avenue, Kyiv, 04073

EDRPOU code 44293344,

IBAN: UA513005280000026000000010650

with JSC “OTP BANK”

ITN 442933426546

Tel. +380931771511

e-mail: uklon1@uklon.com.ua 

Version effective date: September 10, 2021

Privacy Policy

This Privacy Policy is developed by the Limited Liability Company «UKLON UKRAINE», registration code 44293344, address: 20b Stepana Bandery Avenue, city of Kyiv, 04073, Ukraine (hereinafter referred to as «We»), being the personal data owner within the meaning of the Law of Ukraine «On Personal Data Protection» from June 1, 2010, № 2297-VI (hereinafter referred to as the Law) and regulated by this law.

One of our priorities is consistent and effective data protection, so We make every effort to keep your personal data safe. With this Privacy Policy, We would like to inform You about what data and how We process, the purposes and means of processing and protection of personal data.

This Privacy Policy applies to any kind of personal data We process through the websites: http://www.uklon.com.ua/,  http://www.partner.uklon.com.ua/  (the hereinafter referred to as «Websites»), the apps for mobile devices «Uklon» and «Uklon Driver» for iOS, Android та Windows (hereinafter referred to as the «Mobile Apps» or the «Apps», аnd also through other channels specified in this Privacy Policy.

By using and registering on the Websites and/or Mobile Apps and placing an order without registration through the Website http://www.uklon.com.ua/, You agree, guarantee, and declare that You have read, understood, accepted and agreed to abide by this Privacy Policy. If You do not fully agree with this Privacy Policy, do not use the Websites and/or Mobile Apps.

You You You We might amend this Privacy Policy from time to time or otherwise change the Privacy Policy without prior notice. You hereby give your consent to amend the Privacy Statement without obtaining any specific confirmation from you. We recommend  You to check this page regularly to keep You up to date with the latest changes. 

This Privacy Policy is executed in the Ukrainian language, but it is provided in Russian and English for familiarization. At the inconsistency of the terms of this document in the Ukrainian language and its translation in English and Russian, only the version in the Ukrainian language has legal force.

What kind of personal data do We process?

Personal data You provide us with.

А) The Website http://www.uklon.com.ua/ and «Uklon» Mobile App users 

We process personal data which You provide to us, namely: name, e-mail, phone number, city put in the registration form on the Website or in the Mobile app while completing your profile. We may collect your data when You are registered via Facebook, Google plus.

We also process your data when You need to contact our customer service or contact us through other channels (social networks etc.).

There are other occasions when You provide us with information. You can create an account, which allows You to store personal settings, view previous orders, schedule future orders and change the current ones.

You can participate in our promotional activities. In such case, You will also provide us with your personal data. In addition, You can send us feedback about the Website and the Mobile Apps, share your opinion, or request for assistance while using the services of the Website or Mobile Apps.

In the case of to insure your life and health during the transportation and to receive an insurance indemnity, You give us your personal data: surname, name and patronymic, telephone number, date of birth, series and passport number, ID number and other information that may be required by the insurance company.

In the case of to insure parcels, if You have ordered a delivery service, You provide us with your personal data: address, surname, name and patronymic, telephone number.

B)  Uklon Partners (Website http://www.partner.uklon.com.ua  and «Uklon Driver» App users)

We process personal data which You provide to us: name, e-mail, phone number, while You conclude the Service agreement for Providing Access to Online Service (Software Products Provision) with us by accepting a Public offer posted on the Website.

We also process your personal data when You need to contact our customer service or contact us through other channels (social networks etc.).

There are other occasions when You provide us with your personal information. You may create an account (personal cabinet), which allows You to save personal settings, upload photos, view completed orders etc.

You can participate in promotion activities. In such case, You will also provide us with your personal data. In addition, You can send us feedback about the Website and the Mobile Apps, share your opinion, or request for assistance while using the services of the Website or Mobile Apps.

In the case of insure your life and health during the transportation of passengers and for the purpose to receive an insurance indemnity, You give us your personal data: surname, name and patronymic, telephone number, date of birth, series and passport number, ID number and other information that may be required by the insurance company.

Personal data We process automatically

We may automatically process certain data, including your IP address, date and time when You use our services, information about hardware, software, and Internet browser You use, and an additional, information about the operating system your computer or mobile device is using, such as versions of software and language settings. We may also collect information about the links You are clicking on and the pages made visible to you. 

If You are using a mobile device, We can also receive data that identify the device, settings and features, location, software errors and other system operations and your advertising identifiers. When You use our services through the Website or Mobile Apps, We collect the data about the websites You used to access our services and the data about your hardware/software. 

Mobile Apps may access a variety of services and data on your mobile device in particular, but not limited to: phone address book (contacts), location and external storage devices (memory cards). In any case, access to the services of your mobile device is possible only with your consent.

Personal data You give us about others

The Website http://www.uklon.com.ua/ and «Uklon» Mobile App users 

Of course, You might not simply be making an order for yourself. You may order transportation services for any person by providing us with his phone number,
name. In addition, when ordering a delivery service, You provide us with the personal data of the recipient: address, surname, first name and telephone number. However, at this point, We have to point out that it’s your responsibility to ensure that the person or people You have provided personal data about are aware that you’ve done so, and have understood and accepted how We use their information (as stated in this Privacy Policy).

Information from other sources

These may include user’s feedback, such as ratings or compliments, users or others providing information in connection with claims or disputes, information from insurance providers, financial services providers and from publicly available sources. We may combine the information collected from these sources with other information in its possession.

Why do We process your personal data?

We collect, use and process your personal data for different purposes. Your personal data may be used, inter alia, as follows:

А) The Website http://www.uklon.com.ua/ and «Uklon» Mobile App users 

  • Placing orders: We use your personal data to place orders for transportation of passengers and/or delivery to the online service Uklon. We as well transmit your personal data to ensure our Partners can perform your order. In other cases, We may transfer your phone number to Partners only with your separate consent.
  • Customer service: We provide 24/7 customer support. Equipped with your personal data our support team can help You to manage your order and answer questions related to it.
  • Account: You create the user’s account in the Mobile App or on the Website. We use the information that You provide us with to manage your user account.
  • Marketing: We also use your personal information (phone number and e-mail address) to send newsletters, information, advertisements and promotional materials. If You participate in promotions, relevant information will be used to manage it. We also display newsletters, information, advertisements and promotional materials in Mobile App and on the Website. You have the right to object to the processing of your personal data for direct marketing purposes. If You express such an objection by sending a message to the e-mail address: okk@uklon.com.ua, we will no longer process your data for such purposes.
  • Communication with you. We may contact You with other questions via e-mail and by phone, depending on the type of contact information that You share with us. We are also working hard to process all the requests that You send us.
  • Call tracking: when You call our customer support We use a system of automatic number identification, to match your phone number with your order. It helps us to save time and provide better services to you. Your conversation with our staff can be listened to in real-time or recorded to monitor the quality of services and further training of our team. Records are kept for a limited period of time and removed automatically, unless We consider it necessary to keep them for a longer period (if necessary, including at the request of the government authorities if required by the law). All phone records are used strictly in accordance with this Privacy Policy.
  • Using services of your mobile device: Mobile Apps may access various services and data on your mobile device: phone address book (contacts), location and external storage devices (memory cards). Such access is possible only if You provide separate consent.
  • «Phone address book (contacts)» service: access to this service in your mobile device is required to enable You to make order for any person by sharing his phone number from your phone address book. We do not share your data related to the phone address book to third parties, besides sharing phone number of transportation person with Partners in order to perform order for this person, and will not use them otherwise than in connection with the use of Mobile Apps as required by this Privacy Policy.
  • «Location» service: We get access to your location in order to ensure quality of service, including demonstration of Partner’s vehicle location, which is performing out your order. We do not share this information with any third parties, except when there is a possibility of endangering your life or health during the trip and only after You have pressed the SOS button in the «Uklon» Mobile App.
  • «Storage access» service: We can write to the memory card of your phone some temporary technical data (cache) associated with your order. We do not share this information with any third party and will not use it otherwise than in connection to the use of Mobile App as required by this Privacy Policy. 
  • In the case of insurance of your life and health during the transportation: We transfer the personal data received from You to the insurance company in order to insure your life and health during transportation, including for the transfer of the personal data to the foreign subjects of relations, related to personal data, for the purpose of performing of legislation requirements, requirements of the contract of life and health insurance and other contracts, including reinsurance, the realization of rights, provided to the insurance company by the legislation or the contract and provision of realization of tax relations and relations in spheres of accounting, audit, financial services and assistance services, advertising, marketing and actuarial researches, assessment of the quality of the insurance company service. We also transfer your personal data to the insurance company that insures the parcels, if an insured event takes place as a result of your ordering delivery service (if applicable).
  • Protection of your life and health during transportation: We may transfer your personal data (name, surname, telephone number, itinerary and location) to emergency services in order to save your life or health and/or prevent the risk of harm to your life or health during transportation if You have pressed the SOS button in the «Uklon» Mobile App.
  • Legal purposes: Finally, in certain cases, We may need to share your personal data with the Government authorities if it is required by the competent authorities.

B) Uklon Partners (website http://www.partner.uklon.com.ua  and «Uklon Driver» App users).

  • Order execution: We use your personal data to process the customer’s (the Website http://www.uklon.com.ua/ and «Uklon» Mobile App user’s) orders for transportation and/or delivery You accepted.
  • Partner’s Support: We provide customer support for our Partners. Equipped with your personal data our support team can help You to manage your order and answer questions related to it.
  • Account (personal cabinet): Partners can create the personal cabinet on the Website or Mobile App. We use the information that You provide us to manage the personal cabinet. We securely store and don’t share data to third parties related settings and statistical information contained in your mobile App (set up filters and algorithms for selecting orders executed orders statistics, etc.).
  • Marketing: We also use your personal information (phone number and e-mail address) to send newsletters, information and promotional materials. If You participate in promotions, relevant information will be used to manage. You have the right to object to the processing of your personal data for direct marketing purposes. If You express such an objection by sending a message to the e-mail address: okk@uklon.com.ua, we will no longer process your data for such purposes.
  • Communication with you. We may contact You with other questions via e-mail and by phone, depending on the type of contact information that You share with us. We are also working hard to process all the requests that You send us.
  • Call tracking: when You call our customer support We use a system of automatic number identification, to match your phone number with your order. It helps us to save time and provide better services to you. Your conversation with our staff can be listened to in real-time or recorded to monitor the quality of services and further training of our team. Records are kept for a limited period of time and removed automatically unless We consider it necessary to keep them for a longer period (if necessary, including at the request of the government authorities if required by the law). All phone records are used strictly in accordance with this Privacy Policy.
  • Using services of your mobile device: Mobile Apps may access various services and data on your mobile device: location, and external storage devices (memory cards). Such access is possible only if You provide separate consent.
  • «Location» service: We get access to your location in order to ensure the quality of service, including providing current information about orders, which are placed close to your location and safety features, to prevent and detect fraud. We collect this data when “Uklon Driver” Mobile App is running in the foreground (app open and on-screen) or background (app open but not on-screen) of Your mobile device. To stop processing Your location data, You must close the “Uklon Driver” Mobile App. In any case, We do not transfer data about Your location to third parties.
  • «Storage access» service: We can write to the memory card of your phone some temporary technical data (cache) associated with your order. We do not share this information with any third party and will not use it otherwise than in connection to the use of Mobile Apps as required by this Privacy Policy. 
  • In case of insurance of your life and health during the transportation of passengers: We transfer the personal data received from You to the insurance company in order to insure your life and health during transportation, including for transfer of the personal data to the foreign subjects of relations, related to personal data, for the purpose of performing of legislation requirements, requirements of the contract of life insurance and other contracts, including reinsurance, realization of rights, provided to the insurance company by the legislation or the contract and provision of realization of tax relations and relations in spheres of accounting, audit, financial services and assistance services, advertising, marketing and actuarial researches, assessment of the quality of the insurance company service. We also transfer your telephone number to the insurance company that insures the parcels, if an insured event takes place as a result of your performing of the delivery service (if applicable).
  • Searching for things left in the car: We transfer your name and phone number to the Website http://www.uklon.com.ua/ and “Uklon” Mobile App users in order to assist in returning to them the personal things left in the car during transportation. In other cases, We may transfer your phone number to the Website http://www.uklon.com.ua/ and “Uklon” Mobile App users only with your separate consent.
  • Accounting Purposes: We use your name and last name for accounting and tax purposes.
  • Legal purposes: Finally, in certain cases, We may need to share your personal data with the government authorities if it is required by the competent authorities.

How do We transmit your personal data to third parties?

In certain circumstances, We can transmit your personal data to third parties.

А) The Website http://www.uklon.com.ua/ and «Uklon» Mobile App users 

– Procession of your orders: We share your personal data with Partners in order to enable our Partners to perform your orders. In other cases, at the written or oral request of the Partner, We may provide your phone number to the Partner only with your separate consent.

– Third-party suppliers, who provide services: We may use third-party service providers to process your personal data on our behalf. This might happen due to various reasons, for example, to send information and promotional materials. Independent service providers must agree to obey the confidentiality regime of your data and will not use your personal data for other purposes. We do not share your personal information with third parties for sending information and promotional materials.

– Government authorities: We transfer personal information to law enforcement, tax, fiscal and other governmental authorities to the extent as might be required by the current legislation of Ukraine or if it is necessary for the prevention, detection or termination of criminal acts and fraud. In addition, We may need to transfer personal data to the government authorities to protect our rights or property and rights or property of Uklon Partners.  

– Insurance companies: by signing the relevant annexes to the agreement with the insurance company, We will transfer your personal data to the extent that it is necessary to insure your life and health during transportation as well as by written notifying the insurance company of your personal data if an insured event takes place as a result of your ordering delivery service (if applicable).

– Protection of your life and health during transportation: We may transfer your personal data (name, surname, telephone number, itinerary and location) to emergency services in order to save your life or health and/or prevent the risk of harm to your life or health during transportation, if You have pressed the SOS button in the «Uklon» Mobile App.

– Financial companies: We transfer your travel history, information about the order and data confirming the fact of communication with You about your travel, including, but not limited to, screenshots of correspondence by e-mail and other means of communication with the personal data You provided during registration on the Website http://www.uklon.com.ua/ and the Mobile Application «Uklon», the date of your registration on the relevant requests of financial service providers in order to confirm your travel.

B) Uklon Partners (Website http://www.partner.uklon.com.ua  and «Uklon Driver» App users). 

– Order execution: We share your personal data with the customers – Website http://www.uklon.com.ua/ and “Uklon” Mobile App users, which orders yours performs.

– Third-party suppliers, who provide services: We may use third-party service providers to process your personal data on our behalf. This treatment might happen is for different purposes due for various reasons, for example, such as to send information materials. Independent service providers must agree to obey the confidentiality regime of your data confidentially and will not use your personal data for other purposes. 

– Government authorities: We transfer personal information to law enforcement, tax, fiscal and other competent governmental authorities to the extent as might be required by the to which it requires by the current legislation of Ukraine or if it is necessary for the prevention, detection or termination of criminal acts and fraud. In addition, We may need to transfer personal data to the competent government authorities to protect our rights or property and rights and property of Uklon Partners.

– Insurance companies: by signing the relevant annexes to the agreement with the insurance company, We will transfer your personal data to the extent that it is necessary to insure your life and health during transportation as well as by written notifying the insurance company of your telephone number if an insured event takes place as a result of your performing of the delivery service.

– Searching for things left in the car: upon writing or verbal request of the Website http://www.uklon.com.ua/   and «Uklon» Mobile App users, We give them your name and phone number in order to assist in returning the personal things left in the car during transportation. In other cases, upon the written or oral request of the users of the Website http://www.uklon.com.ua/ and the Mobile Application «Uklon», We may provide them with your telephone number only with your separate consent.

    Financial companies: We transfer the history of completed orders, personal data provided by You during registration on the Website http://www.uklon.com.ua/, data contained in your personal cabinet, as well as data confirming the fact of communication with You about your travel, including, but not limited to, screenshots of correspondence by e-mail and other means of communication to the relevant requests of financial companies – financial service providers.

Why do We receive your consent and how can You withdraw it?

Accepting this Privacy Policy during registration or making the order without registration on the Website http://www.uklon.com.ua/,  You agree that We will use and process your personal data and confirm that such consent is in accordance with your own will and in your own interests. You provide consent to the personal data processing to perform any actions regarding personal data, which are necessary to achieve the above purposes, including, without limitation: collection, systematization, accumulation, storage, adaptation, clarification (update, change), use, distribution (including by sale or transfer), cross-border transmission, depersonalization, blocking, destruction, and any other actions with personal data in accordance with the legislation of Ukraine. 

We apply certain methods of Personal data processing without any limitations. We perform the processing of personal data with the use of automation means. 

This consent is personal data subject’s written notification about its including to the database of Websites and Mobile Apps users in the day of registration in Websites and Mobile Apps. 

The following types of personal data processes or uses are done on the basis of your respective consent: Phone address book (contacts), Location, and Storage access. You may revoke your consent at any time. If You revoke your consent, You will not be able to use any service or feature that requires collection or use of the personal data We collected or used on the basis of consent.

You can withdraw your consent with our Privacy Policy and with your life and health insurance (if applicable) by sending an e-mail to okk@uklon.com.ua. Please write «Withdrawal of сonsent» in the subject line of your e-mail to speed up our response. 

However, the withdrawal of consent to the processing of personal data is possible only in respect of future processing of personal data. Decisions and processes that were made during the processing of personal data cannot be withdrawn.

We have the right not to delete personal data if receive notice of withdrawal of consent to the processing of personal data or a request to delete personal data if this personal data is required to achieve legal, marketing, accounting and fraud prevention purposes and/or if such personal data We need to fulfil the obligations under the legislation of Ukraine. Since some personal data is needed to provide access to Online Service Uklon and/or the online service Uklon Driver, your account will be deleted after the withdrawal of consent to the processing of personal data.

The personal data of the users of the Website http://www.uklon.com.ua/ and the Mobile App «Uklon», without which  providing access to online service Uklon is not available :

  Phone number when ordering through the Mobile App, Website.

– Phone number and user’s name when placing an order through the Website without user’s registration.

Personal data Uklon Partners (Website http://www.partner.uklon.com.ua  and «Uklon Driver» App users), without which providing access to online service Uklon Driver is not available :

– name, surname, e-mail, phone number, city.

If your other personal data processing consent is withdrawn, your account remains active. We will always attempt to authenticate the request to ensure that it comes from the account owner. If We are unable to successfully authenticate a request, We cannot process the withdrawal of consent.

Also, You can contact the customer support service at +38 093 177 15 11 or by e-mail: uklon1@uklon.com.ua with a request to delete your account. After We process your request and identify you, We will delete your account.

How can You control the personal data You have provided us with?

You can review the personal information We keep about You at any time. You can make a request regarding your personal data by sending us an e-mail to the following address:   uklon1@uklon.com.ua . Please indicate in the subject line of the letter «Request for personal data» to speed up the process. 

You can also contact us, in case You consider that the personal data We have for You is incorrect, or if You believe that We are no longer entitled to use your personal data, or if You have any other questions about how your personal information is used, or if You have any further queries about this Privacy Policy. 

Terms of personal data storage

А) The Website http://www.uklon.com.ua/ and «Uklon» Mobile App users

Your personal data is stored for the period necessary to achieve the purposes of processing or for a specified period of storage of information, if required by applicable law, except of the IP address data, stored for three weeks from the date of the order. 

If your account is closed, personal data will be deleted from the databases, unless such data is required to be retained for legal, marketing, and fraud prevention purposes. The personal data required for the above purposes will be stored for 7 years, or for a longer period established for the storage of such information/data if required by applicable law. Upon expiry of the above period, We will anonymize your personal data in order it can not be personally associated with you.

In this case, We may use this information to target advertising and/or informational materials, for statistical or other purposes, without further informing you, as such information ceases to be personal data.

The deinstallation of the Mobile App on your device does not cause the deletion of your Personal data.

If You exercise your right to delete your personal data, We will delete your personal data that We have processed for the purpose against which you objected, without delay, in the absence of any other legal basis for storing and processing this data or the legislation requirement to keep this data.

B)  Uklon Partners (Website http://www.partner.uklon.com.ua  and «Uklon Driver» App users).

Your personal data is stored for the period necessary to achieve the purposes of processing or for a specified period of storage of information, if required by applicable law, except for the IP address data, stored for three weeks from the date of the order. 

If your account is deactivated, personal data will be deleted from the databases, unless such data is required to be retained for legal, marketing, accounting and fraud prevention purposes. The personal data required for the above purposes will be stored for 7 years, or for a longer period established for the storage of such information/data, if required by applicable law. Upon expiry of the above period, We will anonymize your personal data in order it can not be personally associated with you. f

In this case, We may use this information to target advertising and/or informational materials, for statistical or other purposes, without further informing you, as such information ceases to be personal data.

The deinstallation of Mobile App on your device does not cause the deletion of your personal data.

If You exercise your right to delete your personal data, We will delete your personal data that We have processed for the purpose against which you objected, without delay, in the absence of any other legal basis for storing and processing this data or the legislation requirement to keep this data.

What security procedures do We put in place to protect your personal data?

We know that security is important to our users and We care about the security of your information. We maintain technical, physical, and administrative security measures to protect the security of your personal data against loss, misuse, unauthorized access, disclosure, or alteration. Some of the safeguards We use include firewalls, data encryption, physical access controls to our data centers and information access authorization controls. Only authorized personnel are permitted to access personal data in the course of their work. We need your help too: it is your responsibility to make sure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third parties.

If You pay Uklon Partners for the transportation services ordered through the Website http://www.uklon.com.ua/ or Mobile App «Uklon» by your bank card; You will be automatically redirected to the website of the financial services provider and enter your personal data and bank card information directly to the website of the financial services provider. Website or Mobile Apps do not collect any data about your bank (credit) cards, but the Uklon Partners participating in the bonus program, may provide us with bank card details under certain conditions.

How do We treat personal data of children? 

We strongly believe in protecting the personal data of children. In line with this belief, We do not knowingly collect or maintain personal data from persons under 18 years of age, and our Websites or Mobile Apps are not directed to persons under 18 years of age. 

If You are under 18 years of age, then please do not use or access our Websites or Mobile Apps at any time or in any manner.  

If You believe that your child has accessed the Websites and/or Mobile Applications and provided their personal information, We strongly encourage You to contact us immediately, and we will make every effort to remove such information immediately.

Cookies

We may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites or Mobile apps for a number of purposes: your authenticating, remembering your preferences and settings, and other purposes as specified bellow.

A cookie file is a small amount of data that is placed in the browser of your computer or on your mobile device. So-called “first party cookies” are cookies which are served by Websites or Mobile Apps. In case We allow others to service cookies through the Websites or Mobile apps, these cookies are so-called «third-party cookies».

In addition, there is a difference between session Cookies and permanent Cookies. Session Сookies will only exist until You close your browser. So-called “first party cookies” have more longer-term actions: they are not automatically deleted when You close the browser.

«Software Development Kits» (SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

Cookies are used for different purposes. They allow You to be recognized as the same user across the pages of a Website, between Websites or when You use Mobile Apps.

Websites and Mobile Apps use cookies for different purposes:

Technical cookies: We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this, We use technical cookies to show You our website, to make them function correctly, to create your user account, to sign You in and to manage your orderings. These technical cookies are necessary for Websites and Mobile Apps to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help You to use Websites and Apps efficiently and effectively. We may also use cookies to remember your registration information so that You don’t have to retype your login credentials each time You visit our site. Your password will, however, always be encrypted. These functional cookies are not strictly necessary for the functioning of service Uklon, but they add functionality and enhance our Websites and Mobile Apps experience.

Functional cookies are not required for the Online Service Uklon and/or Online Service Uklon Driver, but they make the Websites and Mobile Applications more functional and user-friendly.

Analytics cookies: We use these cookies to gain insight into how our visitors use the Website and Mobile Apps. This means We can find out what functions work appropriately, optimize and improve Websites or Apps, and understand the effectiveness of advertisements and communications. Analytical cookies help us to ensure that Websites and Apps are interesting and relevant for you. 

Marketing cookies: We use these cookies to deliver newsletters, information, advertisements and promotional materials or advertisement campaign performance. For example, We may rely on information gleaned through these cookies to serve You newsletters, information, advertisements and promotional materials that may be interesting to you.

It also means We can use details about how you’ve interacted with the site, such as the number of clicks You make on a given page, your mouse movements and scrolling activity, the search words You use and the text You enter into various fields.

For «Uklon» Mobile App users as well as «Uklon Driver» App users, You can choose via your device operating system if to allow cookies or share your advertising ID with us or our advertising service providers.

If You do not wish for your personal data to be collected via Cookies on the Website, You may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this personal data through your mobile device settings.

How to contact us?

You can address your questions, comments and queries on this Privacy Policy via our phone number +380 (93) 1771511 or by e-mail: uklon1@uklon.com.ua. You can also contact us if You believe that We somehow violated this Privacy Policy and let us know precisely the conditions of this Privacy Policy. We will investigate your claim as soon as it is practically possible.  

 
The version is valid from July 12, 2022

 

Cookies Policy

We use cookies to personalize content and improve your experience with the website: https://www.uklon.com.ua (hereinafter – the Website) as well as with Uklon and Uklon Driver mobile applications.

Definition of cookies

Cookies are small-size text files with an identifier (a string of letters and numbers) that are:

  • saved in the web browser on your computer or other device each time when You access the Website; 
  • used to identify your computer or other device, which you use to visit the Website; and
  • used to store information, including users’ preferences and page views for customization of the Website’s content to each user and subsequent improvement of your browsing experience and overall the Website secure functionality.

Cookies do not typically contain any information that personally identifies someone, but personal data that we store about You may be linked to the information stored in and obtained from cookies, e.g. IP Address, Device ID, Country or region, Click history.

For the purpose of better Cookies understanding and making a well-informed choice, we recommend to visit a respective browser (Chrome, Firefox, Internet Explorer, Opera, Safari 5 (for Mac) etc.) Cookies guide or visit www.aboutcookies.org or www.allaboutcookies.org.

How can you control the settings that allow the use of cookies?

If you do not want to receive cookies, You can change the settings of your web browser so that it notifies you about the receipt of these files, or refuse them completely. You can also delete stored cookies.

However, please note that deleting or blocking cookies may affect the user interface of the Website and make certain functionality unavailable to you.

Types of cookies that we use

Category 1 – Depending on the initiating party:

Name 

Description

First-Party Cookies

Set by Uklon, accessible and readable only by Us.

Third-Party Cookies

Set by third-party providers, such as Google Analytics, Facebook, etc.

Category 2 – Depending on a period of lifetime:

Name 

Description

Session Cookies

Enabled only for the duration of the Website’s use. i.e. from the Website load and till its full closure.

Permanent Cookies

Stored as file on your computer or other device for a certain period of time.

Category 3 – Depending on the functionality:

Name 

Description

Essential Cookies

Strictly necessary to enable you to browse around the Website and use its features, as they were developed and intended to work. These are First-Party and Third-Party Cookies.

Security Cookies

Used to enable and support our security features, and to help us detect malicious activity and violations of our Policies. These are First-Party and Third-Party Cookies.

Analytical Cookies

Enabled for the purpose of collection of information as of the user’s activities/use of the Website and the Website overall performance. These are Third-Party Cookies.

How long will cookies be stored on your device?

The period of time for which cookies are stored on your device will depend on whether such cookies are “permanent” or “session”. Permanent cookies are stored by the web browser and remain valid until the end of their set period of validity (if they are not deleted by the user by then). Session cookies expire at the end of your session when you close your web browser.

Changes to the Cookies Policy

We may, at our sole discretion, make changes or additions to this Cookies Policy as necessary. In the case of changes to this Policy, we indicate the date of the new version accordingly. Therefore, this Cookies Policy, as amended, is effective and applies to you and your information from the date of such revision.

We recommend to you periodically review this Cookies Policy to be aware of how we use such files.

Agreement of use

By continuing to use our Website, you agree to the placement of cookies on your device. If you choose to decline our cookies, we cannot guarantee that your visit to the Website will be as successful as if you had received cookies

USER AGREEMENT

1. GENERAL PROVISIONS

1.1. Using any function or Services of the Portal and Mobile Apps, any individual (hereinafter referred to as the “User”), irrespective of its legal status and civil capacity, is subject to the rules and restrictions specified in this User Agreement (hereinafter referred to as the “Agreement”).

1.2. The User gives its consent to obey all provisions of this Agreement during registration in the Portal or Mobile Apps. In case of disagreement with any provision of this Agreement the User is not allowed to use the Service of the Administrator.

1.3. The Administrator may amend, supplement or in any other way modify the Agreement without prior notification of a User.

1.4. The Agreement with all amendments and supplements is posted on the Portal (uklon.eu) and Mobile Apps. Hereby the User consents to amendments and alterations of the Agreement without receiving of any special confirmation of User.

1.5. Following terms in the present Agreement shall have the following meaning unless the context requires otherwise:

Administrator or Uklon – Reline Management Limited, a legal entity established under the laws of Republic of Cyprus, company number: HE 357185, with its duly registered address at: 12 Dimostheni Severi, 6th floor, flat/office 601, 1080 Nicosia, Cyprus;

Portal – website uklon.eu;

Mobile App – an application for mobile devices “Uklon” and “Uklon Driver”, which can be found on the following platforms:

“Uklon” for iOS;

“Uklon Driver” for iOS;

“Uklon” for Android;

“Uklon Driver” for Android.

User – any individual with full legal capacity who is at least 18 (eighteen) years old (or older if the local laws in User’s applicable jurisdiction so require) at the moment of registration or duly registered legal entity who accepted the provisions of this Agreement and uses Services of the Portal and Mobile Apps.

Service – any operation, other than supply of goods, which is related to the provision of Service, used in the performance of a particular action or certain activities to meet individual needs of the User;

Personal Data – information or set of data about an individual who is identified or can be specifically identified with their use.

1.6. Additional terms of use of certain resources and Services can be specified on the Portal and Mobile Apps.

2. USER REGISTRATION

2.1. To use certain Services of the Portal and Mobile Apps the User is obliged to perform registration, resulting in creation of a unique account for the User to get access to the Services of the Portal and Mobile Apps.

2.2. The User shall provide accurate and true information about oneself while filling in an application form during registration.

2.3. If the User provides false information during registration or later, within the use of Services of the Portal and Mobile Apps, the Administrator has a right to suspend or terminate the account (registration) of the User without notice or obtaining any consent. 2.4. If the User’s actions may lead to a breach of any rules and regulations of the applicable laws, human rights and the possibility of claims towards the Administrator or ensuring responsibility of the Administrator for the actions of the User, the Administrator has a right to block User’s actions immediately and suspend or delete the account of the User without notification or obtaining any consent from the User.

2.5. Except cases expressly provided in this Agreement, the Administrator undertakes to ensure its compliance with the Privacy Policy in order to protect Personal Data transmitted to the Administrator during registration of the User on the Portal and Mobile Apps.

2.6. By undertaking to comply the requirements of this Agreement, the User gives own full, unconditional and irrevocable consent for use of Personal Data, provided at registration on the Portal and Mobile Apps, in order to include such Personal Data to the database of Portal and Mobile Apps Users.

2.7. The Administrator has a right to delete the User’s account if it is not used during 12 calendar months.

2.8. At registration on the Portal and Mobile Apps the User shall enter a unique password. The User is fully responsible for the reliability of the password and protection of own account. The User ensures safety of information about passwords and other confidential information by himself. The Administrator is not responsible for the consequences of User’s disclosure of his/her confidential information (Username and password).

2.9. If the third party obtains access to User’s account, the User must immediately notify the Administrator in order to ensure the appropriate measures if the User is able to confirm the possession of such specific account by the User.

3. USE OF PORTAL AND MOBILE APPS WITHOUT USER REGISTRATION

3.1. The User can use specific Services of the Portal and Mobile Apps without registration.

3.2. Regardless of the fact of registration the User undertakes to comply the terms of this Agreement while using the Services of the Portal and Mobile Apps.

3.3. The Administrator has a right to restrict the use of certain Services of the Portal and Mobile Apps by the User without prior consent of the User to the terms of this Agreement.

3.4. If the User’s actions may lead to a breach of any rules and regulations of the applicable law, human rights and the possibility of claims towards the Administrator or ensuring responsibility of the Administrator for the actions of the User, the Administrator has a right to block the User’s actions immediately without notification or obtaining any consent from the User.

3.5. Except cases expressly provided in this Agreement, the Administrator undertakes to ensure all measures stipulated by the applicable legislation in order to protect Personal Data transmitted to the Administrator during use of the Services of the Portal and Mobile Apps by the User without registration.

3.6. By undertaking to comply the requirements of this Agreement, the User gives own full, unconditional and irrevocable consent for use of Personal Data provided within use of Services of the Portal and Mobile Apps in order to include such Personal Data to the database of Users of the Portal and Mobile Apps.

4. PERSONAL DATA

4.1. All issues regarding collecting, using, processing and protection of Users Personal data are regulated by separate Privacy Policy placed on the Portal and Mobile App.

5. PORTAL AND MOBILE APPS SERVICES

5.1. The Portal and Mobile Apps are intended solely to provide information Services to the Users, including access to public domain information, information that is lawfully provided by third parties, intellectual property items, which are legally used by placing on the Portal and Mobile Apps.

5.2. The Portal and Mobile Apps do not contain and are not purposed for posting of confidential information, restricted information, information of third parties, for posting of which the Portal and Mobile Apps have not obtained due permits and authorities.

5.3. In case the Users detect information and/or intellectual property items with restricted use or with the rights, which belong to third parties, the User must contact the Administrator and report on such violation, indicating the Internet address of information and/or intellectual property items, which violate the rights of third parties according to the User, and to report about the nature of such violation.

5.4. The Administrator, Uklon or the other representative, authorized by the Administrator on a contractual basis involve third parties providing and/or offering Services to the Users through the Portal and Mobile Apps. The Administrator, Uklon, the other representative, authorized by the Administrator provide such third parties informational, promotional and/or other Services exclusively, related to the posting of information about such third parties, without giving any guarantees to the Users as for the quality of Services provided to the Users by third parties.

5.5. The Administrator, Uklon, other representative, authorized by the Administrator are not responsible and undertake no obligation concerning Services provided to the Users on the Portal and Mobile Apps by third parties.

5.6. Provision of Services to the Users by third parties is carried out on the basis of certain agreements of specific Users and third parties, where the Administrator, Uklon and the other representative, authorized by the Administrator are not the party, even if the User received information about these Services using the Portal and Mobile Apps, or if the Administrator, Uklon and the other representative, authorized by the Administrator in any other way contributed to the conclusion of such agreements.

5.7. The Administrator, Uklon and the other representatives, authorized by the Administrator are not responsible for the timing, quality of information about these Services, as well as the Administrator, Uklon and the other representatives, authorized by the Administrator are not liable towards Users for any negative effects, damage (losses) caused to the User due to failure or improper provision of Services by third parties.

5.8. The Portal or Mobile Application may include links to third party websites, applications or resources which are owned and operated by third parties. The User acknowledges and agrees that clicking/proceeding the link(s) to the respective third-party websites, applications or resources are made by the User and based on User’s own consent and risk.

The Administrator informs that it bears no liability for the content of any third-party websites, applications or resources and for anything that happens or may happen as a result of User’s visit of such third-party websites, applications or resources.

After leaving the Portal or Mobile Application, but prior to use of the respective third-party websites, applications or resources, the Administrator highly recommends to read respective third-party policies.

6. LIMITS FOR PORTAL AND MOBILE APPS SERVICES USE

6.1. While using Services of the Portal and Mobile Apps the User may post information and intellectual property items (hereinafter referred to as the Content). In addition, at posting the Content, the User guarantees that he/she rightfully owns such content or proprietary rights for it and/or has received all necessary permits from third parties for posting such Content. If there are claims towards the Administrator, the User shall settle such claims by itself and at own expense or reimburse losses incurred by the latter due to improper placement of the Content on the Portal and Mobile Adds by the User.

6.2. The User agrees not to use the Services of the Portal and Mobile Apps for transmission, posting or spreading of information by any means, the content of which is unlawful, threatening, defamatory, offensive, infringing intellectual property rights, spreading hatred and/or discrimination against people by any grounds, contains offences and claims towards other Users, the Administrator or any third parties whose rights are specified by the applicable laws. Distribution of any erotic, sexual or pornographic information on the Portal and Mobile Apps is also prohibited. In case the Administrator incur any damages and/or losses related with posting of illegal information on the Portal, the User shall reimburse such damages and/or losses of the Administrator in full amount.

6.3. The Administrator takes no action and is not responsible for the reliability of information, accuracy and legitimacy of posting Content on the Portal and Mobile Apps. The Administrator does not verify the Content posted by the Users and/or legally reproduced from other sources, including the Internet, provided that there is specified the source of such content and bears no responsibility for its accuracy and legitimacy.

6.4. While using the Portal and Mobile Apps the Users have not right to store, post, transmit or otherwise distribute any information and/or intellectual property items that may lead to the violation of third parties’ rights, including the right for Personal Data protection.

6.5. While using of the Portal and Mobile Apps the Users can not carry out any actions that violate or can be the result of a violation of the applicable laws or legislation of other state where the User is located, as well as relevant international legislation.

6.6. Provision of information Services and advertising on the Portal and Mobile Apps is performed exclusively by the Administrator or under condition of prior written consent of the Administrator. The Users can not carry out unauthorized placement of advertising information, otherwise the User shall reimburse the incurred losses to the Administrator in full amount.

6.7. Information posted on the Portal and Mobile Apps shall not include:

– restriction of rights of minorities;

– false representation as another person or representative of a company and/or community without sufficient rights, concerning also the staff and owners of the Administrator, as well as misrepresentation on properties and characteristics of any entities or objects;

– materials which the User has not right to disclose according to the law or in accordance with any contractual relations;

– materials violating rights concerning any patent, trademark, trade secret, copyright or other proprietary rights and/or copyright and adjacent rights of third party;

– adware, “spam” correspondence, “chain letters”, invitation to financial Services or imposing of Services otherwise;

– materials containing computer codes designed to breach, destroy or limit the functionality of any computer or telecommunications equipment or programs to perform illegal access as well as serial numbers to commercial software products, logins, passwords and other means to obtain unauthorized access to paid resources of the Internet;

– drugs advertising;

– posts with rude and offensive remarks and proposals addressing to anyone;

– posts with pornographic content.

6.8. Any materials received by User through the Portal and Mobile Apps are applied by the User at own risk. The User is solely responsible for any damage of the computer and/or data after downloading and using of these materials. 6.9. The Administrator shall inform the User about claims of third parties concerning the Content posted by the User. The User agrees to provide the Administrator with the data about the rights for the Content or to delete the Content.

6.10. The Administrator has a right to provide available information about the User, without excluding Personal Data, to the state authority upon first demand of such appropriate authorized (law enforcement) authority in accordance with the applicable legislation.

7. EXCLUSIVE RIGHTS AND GUARANTEES OF ADMINISTRATOR

7.1. The Portal, Mobile Apps, any of its components, including source code, design elements, text and other intellectual property items are the exclusive property of the Administrator.

7.2. This Agreement does not provide any rights or permissions for the User to use the Portal and Mobile Apps by means other than provided according to the functionality of the Portal and Mobile Apps.

7.3. The Portal is available to Users according to the “as is” principle. The Administrator undertakes no guarantees for the smooth operation of the Portal and Mobile Apps Services, timeliness and accuracy of their operation as for verification of any facts and compliance of the Services of the Portal and Mobile Apps with objectives of the User.

8. LIABILITY LIMITATION OF ADMINISTRATOR

8.1. The Administrator, Uklon and the other representatives, authorized by the Administrator are not liable for any damage to life and health, any direct and/or indirect losses, material and/or nonmaterial damage, liabilities or losses incurred as a result of the using or non-using of information posted on the Portal and Mobile Apps as well as using of the Services of Administrator and which may be caused by incomplete or untimely providing of information Services by the Portal and Mobile Apps; lack of opportunities to access Services or use them; failure to provide or improper provision of Services to Users by any third parties; any actions or omissions of third parties; availability or lack of third parties’ authorities, permits, licenses, approvals, the presence or absence third parties’ special legal status etc.; unauthorized distribution, modification or destruction of Users information as a result of any use of the Portal and Mobile Apps.

8.2. The Administrator does not guarantee regular or unconditional access to the Services provided on the Portal and Mobile Apps. Force majeure and other factors, prevention or elimination of which is beyond the capacity of the Administrator may disturb the functioning of the Portal and Mobile Apps.

8.3. The Administrator is always willing to take into consideration the suggestions and proposals of any User of the Portal and Mobile Apps concerning its operation.

9. LEGAL DISCLAIMER

9.1. This Services and all its content are provided on an “AS IS” basis, except as expressly provided by the Administrator under these Terms.

9.2. The Administrator disclaims all representations and warranties of any kind expressed, implied or statutory, to the fullest extent permissible pursuant to applicable law, including but not limited to, implied warranties of merchantability and fitness for a particular or a specific purpose.

9.3. The Administrator does not provide any guaranties or warranties that the Services:

9.3.1. will be complete, uninterrupted or error-free; or

9.3.2. will be free of viruses or other harmful components;

9.3.3. will otherwise meet your needs or expectations.

10. INDEMNIFICATION

10.1. The User acknowledges and agrees to indemnify, defend and hold the Administrator harmless including but not limited to the Administrator’s affiliates, subsidiaries, agents, officers or employees from and against any actions, claims, demands, damages, losses, liabilities, judgments, settlements, costs or expenses (including but not limited to attorneys’ fees and costs) arising directly or indirectly from or in relation to:

10.1.1. the breach of this User Agreement by the User or anyone using your electronic device or your internet connection;

10.1.2. any and all claims, losses or damages experienced from the use or attempt to use, or inability to use of the Services;

10.1.3. User’s personal/individual violation of any law, regulation or any other matter for which the User is or may be responsible under this User Agreement or under applicable law.

11. FINAL PROVISIONS

11.1. This Agreement is a contract between the User and Administrator concerning the procedure of use of the Services of the Portal and Mobile Apps and it supersedes all prior agreements between the User and Administrator.

11.2. The present Agreement shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Issues other than regulated by this Agreement shall be settled by the courts in accordance with the applicable laws of the Republic of Cyprus.

11.3. Considering cost-free Services provided under this Agreement, the rules on consumer protection, stipulated by EU consumer protection laws, laws of the Republic of Cyprus or laws of the jurisdiction where the User domiciles and uses the Services, can be applied to relations between the User and Administrator.

11.4. Nothing in this Agreement shall be understood as the establishment between the User and Administrator of agency relationships, assignments, company relations, and relations as for joint activity, employment or any other relationship, not expressly provided in the Agreement.

11.5. In case one or more provisions of this Agreement shall be deemed invalid or such as have no legal effect because of any reasons, it does not affect the validity or applicability of the other provisions of the Agreement.

11.6. Inaction of the Administrator as for violation of the Agreement by the User or other Users does not preclude Administrator’s rights to take appropriate actions to protect its rights later and does not specify the Administrator’s waiver in case of further such or similar violations.

11.7. This Agreement is executed in the English language.

11.8. The User confirms that he got acquainted with Payment Policy, Cancellation Policy, placed on the Portal and Mobile Apps and gives its full, unconditional and irrevocable consent with their terms.

This Agreement is valid from April 01, 2022.

Company Details:

RELINE MANAGEMENT LIMITED

Address: 12 Dimostheni Severi, 6th floor, flat/office 601, 1080 Nicosia, Cyprus

Email: privacy@uklon.eu

TERMS AND CONDITIONS

Last updated: April 01, 2022

Please read these terms and conditions carefully before using Our Service.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Application, Mobile App. means the software program, an application for mobile devices “Uklon” and “Uklon Driver”, provided by the Company downloaded by You on any electronic device, which can be found on the following platforms:

“Uklon” for iOS;

“Uklon Driver” for iOS;

“Uklon” for Android;

“Uklon Driver” for Android.

Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers to: the Republic of Cyprus Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Reline Management Limited, a legal entity established under the laws of Republic of Cyprus, company number: HE 357185, with its duly registered address at: 12 Dimostheni Severi, 6th floor, flat/office 601, 1080 Nicosia, Cyprus.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service means any operation, other than supply of goods, which is related to the provision of Service through Application or the Website or both, used in the performance of a particular action or certain activities to meet individual needs of the user.

Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to Uklon, accessible from uklon.eu

You (also User) mean any individual, with full legal capacity who is at least 18 (eighteen) years old (or older if the local laws in User’s applicable jurisdiction so require) at the moment of registration, accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

ACKNOWLEDGMENT

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service.

You represent that you have reached the age of full civil capacity (18 or older if the local laws in Your applicable jurisdiction so require) at the moment of registration for business (Uklon Driver) and transportation (Uklon) purposes.

Uklon encourages parents and legal guardians to observe, participate in, and/or monitor and guide their child’s online activity.

The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

LINKS TO OTHER WEBSITES

Our Service may from time to time contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

TERMINATION

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

LIABILITY LIMITATION

The Company and the other representatives, authorized by the Administrator are not liable for any damage to life and health, any direct and/or indirect losses, material and/or non-material damage, liabilities or losses incurred as a result of the using or non-using of information posted on the Website and Applications as well as using of the Services of the Company and which may be caused by incomplete or untimely providing of information Services by the Website and Applications; lack of opportunities to access Services or use them; failure to provide or improper provision of Services to You by any third parties; any actions or omissions of third parties; availability or lack of third parties’ authorities, permits, licenses, approvals, the presence or absence third parties’ special legal status etc.; unauthorized distribution, modification or destruction of users information as a result of any use of the Website and Applications.

The Company does not guarantee regular or unconditional access to the Services provided on the Website and Applications. Force majeure and other factors, prevention or elimination of which is beyond the capacity of the Company may disturb the functioning of the Website and Applications.

The Company is always willing to take into consideration Your suggestions and proposals to the Website and Applications concerning its operation.

“AS IS” and “AS AVAILABLE” DISCLAIMER

This Services and all its content are provided to You “AS IS” and “AS AVAILABLE”, except as expressly provided by the Company under these Terms.

The Company disclaims all representations and warranties of any kind expressed, implied or statutory, to the fullest extent permissible pursuant to applicable law, including but not limited to, implied warranties of merchantability and fitness for a particular or a specific purpose.

The Company does not provide any guaranties or warranties that the Services:

(i) will be complete, uninterrupted or error-free; or

(ii) will be free of viruses or other harmful components;

(iii) will otherwise meet your needs or expectations.

GOVERNING LAW

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

DISPUTES RESOLUTION

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

FOR EUROPEAN UNION (EU) USERS

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

UNITED STATES LEGAL COMPLIANCE

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

SEVERABILITY AND WAIVER

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

TRANSLATION INTERPRETATION

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

CHANGES TO THESE TERMS AND CONDITIONS

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

We reserve the right, at Our sole discretion, to modify, replace and/or change these Terms at any time without prior notification and will not be liable to any party in any way for possible consequences of such changes.

In case of any changes, We will post the revised version of these Terms and change their effective date. It is Your responsibility to check there Terms for any changes whenever You access and/or on the Website and in Applications.

We advise You to periodically review there Terms in order to be informed of any changes.

Your continued use of the Website and Applications shall be considered that You have read, understood, accepted and agreed with these changes.

YOUR CONFIRMATION

You confirm that you have got acquainted with Privacy Policy, Payment Policy, Cancellation Policy placed on the Website and Applications and gives its full, unconditional and irrevocable consent with their terms.

CONTACT US

If you have any questions about these Terms and Conditions, You can contact us:
By email: privacy@uklon.eu
By visiting our website: uklon.eu
By mail: 12 Dimostheni Severi, 6th floor, flat/office 601, 1080 Nicosia, Cyprus

PRIVACY POLICY

 

INTRODUCTION AND SCOPE OF THE POLICY

 

This Privacy Policy (hereinafter – the “Policy”) sets out how Uklon collects, processes and stores any Personal Data that You provide to Uklon, when using the website uklon.eu including all subpages (hereinafter – the “Website”), and applications for mobile devices “Uklon” and “Uklon Driver”, which can be found on the following platforms:

“Uklon” for iOS;

“Uklon Driver” for iOS;

“Uklon” for Android;

“Uklon Driver” for Android.

(hereinafter referred to as the “Applications”).

In this Policy, You can read about the purposes and means of processing of the information provided. It is important to read this Policy together with any other policies on this Website.

One of Uklon’s priorities is the consistent and effective protection of privacy of the Website and Applications visitors and Processing of any information, including Personal Data, in accordance with this Policy and in strict compliance with the EU Regulation 2016/679 (hereinafter – the “GDPR”) and any laws implementing the GDPR into the domestic law of EU member state of the respective Party’s jurisdiction (together – “Applicable Data Protection Laws”).

Please be aware that Your Personal Data is collected:

• on the Website: partly from the moment of accessing the Website (for more information, kindly read the Cookies Policy) and partly from the moment of registration on the Website (for more information, kindly read this Policy);

• in the Applications: from the moment of registration in the Application(s).

By visiting, using and registering on the Website or in Applications, You hereby agree, warrant and represent that You have read, understood, accepted and agreed to be bound by this Policy. If You do not agree to this Policy, in its entirety, do not access and use the Website and Applications.

Please note that any action on the Website or in Applications that are made by You via use of your Internet connection or electronic device, unless otherwise is proven, shall be deemed as actions taken by You.

The Website and Applications are intended for the use of those, who has reached the age of full civil capacity (18 or older if the local laws in Your applicable jurisdiction so require) only for business (Uklon Driver) and transportation (Uklon) purposes.

Uklon encourages parents and legal guardians to observe, participate in, and/or monitor and guide their child’s online activity.

This Website and Applications do not knowingly collect any Personal Data from children under the age of full legal capacity. If You think that Your child has accessed the Website and Applications and provided Personal Data on the Website and Applications, Uklon strongly encourages You to contact us immediately and Uklon will do its best efforts to promptly remove such information from its records.

 

LEGAL AND CONTACT INFORMATION

 

Any reference in this Policy to “Uklon”, “We”, “Our”, “Us” shall mean RELINE MANAGEMENT LIMITED, a legal entity established under the laws of Republic of Cyprus, company number: HE 357185, with its duly registered address at: 12 Dimostheni Severi, 6th floor, flat/office 601, 1080 Nicosia, Cyprus.

Any reference in this Policy to “You”, “Your”, “Yourself” shall mean a natural person or duly registered legal entity, who is visiting the Website/downloading the Application(s), and registering an account with Uklon (user) and Uklon Driver (driver/partners).

This Policy applies where Uklon is acting as a Data Controller in the meaning of Article 4(7) of the GDPR with respect to the information pertaining to the Website and Applications visitors.

In case of any questions relating to this Policy or other privacy matters, please, do not hesitate to contact Uklon via e-mail address: privacy@uklon.eu.

 

TYPES OF COLLECTED DATA

 

The Personal Data shall mean any information about the person under which such person can be identified. Such personal information does not include anonymous/anonymized data as specified in Recital 26 of the GDPR.

The Personal Data that We may collect, use, store and transfer (if applicable) can be divided in the following groups:

(i) Identification, Contact and Financial Data. When You register account with Uklon via the Website and Applications to obtain the access to the Uklon’s services (business services in Uklon Driver and transportation services in Uklon) or to contact Our customer service or contact Us through other channels (social networks etc.), Uklon collects the following data:

 

Users of Uklon:

Driver(s)/Partner(s) of Uklon Driver:

When You are making order for Yourself:

  • Your name (optional);
  • Your city;
  • Phone number;
  • Verification message;
  • Your email (optional);
  • Featured Addresses (optional);
  • Riding History (from/to) (when You have orders).

When You are ordering a transportation service for any person:

  • Name;
  • Address;
  • Telephone number.

However, at this point Uklon has to point out that it’s Your responsibility to ensure that the person or people You have provided personal data about are aware that You’ve done so and have understood and accepted how We use their Personal Data (as described in this Privacy Policy).

  • Your name and surname;
  • Your city;
  • Phone number;
  • Your email;
  • Verification message;
  • Series and number of driving license;
  • Brand, model, year of manufacture of the car;
  • Photo of the car;
  • Registration number of the car;
  • Details of car technical passport;
  • Details of insurance;
  • Avatar (photo) (optional);
  • Transactions on internal balance, including withdrawal of funds;
  • Amount of income for the period (statistics);
  • Archival bonus programs;
  • Archival riders with full information about the route and income;
  • Bank card details for income receipt (optional, if required);
  • Filters (air / auto-take) (optional);
  • Request history to contact center;
  • User ID;
  • Date of driver registration;
  • Feedback on driver; and
  • Changes to the driver or car data.

 

Applicable for both Uklon and Uklon Driver:

The following Personal Data will be processed by Uklon, only if You provide separate consent in the Application(s) and Your mobile device:

  • phone address book (contacts);
  • location; and
  • external storage devices (memory cards).

 

Uklon may collect Your Personal Data, when You are registered via social media networks (Facebook, Google plus, etc).

(ii) Technical Data. When You use the Website or Applications (for both users of Uklon and drivers/partners of Uklon Driver), Uklon automatically collects the following data:

  •  Information about Your device, web browser and operating system; and
  • Your IP address;

(iii) Website/Application Data. When You use the Website or Applications (for both users of Uklon and drivers/partners of Uklon Driver), Uklon automatically collects information about Your use of the Website or Applications, such as:

  • length of visit;
  • page views;
  • website navigation paths; and
  • timing, frequency and pattern of Your use of the Website.

Uklon receives Technical and Website/Application Data from Your web browser’s requests, from Cookies, pixels this Website contains, and Your user agent.

(iv) Aggregated Data. Uklon may collect, use and share statistical (e.g., city, country, number of rides, travel itinerary) or demographic (e.g., age) data for any purpose, if needed. The Aggregated Data is derived from part of Your Personal Data, but it is not considered as personal data based on the GDPR due to fact it cannot directly or indirectly disclose or reveal Your true identity.

Uklon does not collect any personal data in connection with criminal convictions and/or offences.

 

COOKIES

 

Cookies are small-size text files with several characters, which are automatically sent to Your device when You access the Website that are used to store information, including users’ preferences, and the page views to optimize the users’ experience by customizing the web page content based on users’ browser type and/or other information.

For the detailed information regarding the type and way of Cookies use, please, follow our Cookie Policy.

 

LEGAL GROUNDS FOR COLLECTION AND USE OF DATA

 

Uklon is obliged to provide the legal ground for each purpose of processing Your Personal Data in accordance with Article 6 of the GDPR.

 

Type of Personal Data

Legal Ground of Processing

Identification, Contact and Financial Data is provided by You or generated via Your use of the services on the Website or Applications. This data is collected and obtained through the voluntary submission and will be processed in order to provide You with full-scale services by Uklon.

The legal ground for such processing is Your consent, Uklon’s legitimate interest to provide services to the users/drivers/partners through their registration on the Website or in Application(s), as well as Uklon’s legitimate interest to communicate with users for support purposes (in case of support request) or Uklon’s legal obligation to which it is subject (in case of legal request).

Website/Application and Technical Data is obtained within Your use of the Website or Application(s) to administer the Website/Application, improve Your experience via tailoring the Website/Application for Your device as well as protect the Website/Application via analysis of any technical issues with the Website/Application and Uklon’s digital infrastructure.

The legal ground for such processing is Uklon’s legitimate interest to administer and protect the Website/Application(s) as well as provide the users/drivers/partners with tailor-made Website/Application operation.

Some Website/Application and Technical Data can be also obtained via means of Cookies.

The legal basis for such processing is Your consent.

Aggregated Data is collected via means of Third Parties and/or Publicly Available Sources, such as Analytics providers (Google Analytics which tracks and reports Website traffic) or via use of social media (Facebook, LinkedIn, etc.) to ensure that the provided Identification and Contact Data is true.

The legal basis for such processing is protection of Uklon’s and third-party legal rights.

All types of provided Data within the Website may be kept and processed, if it is necessary to build a defense against any legal claims.

The legal basis for such processing is protection of Uklon’s rights.

 

All types of provided Data within the Website may be anonymized and used for statistics, analysis and research, in which case Uklon may use this Personal Data indefinitely without further notice to You.

The legal basis for such processing is Uklon’s legitimate interest to know its audience via anonymized data.

Uklon hereby informs that Your Personal Data is collected only for the purposes mentioned in this Policy and Uklon has no intention to collect it further or outside the scope of this Policy.

Also, Uklon informs You that collected Personal data will not be used for neither for the automated decision making nor profiling.

 

SHARE OF PERSONAL DATA

 

We may share Your Personal Data collected through the use of the Website/Application with other Data Controllers and/or Data Processors as explained below:

  • From user of Uklon to driver/partner of Uklon Driver and vice versa during the use of Uklon Services.

Uklon may disclose Your Personal Data to the user of Uklon or driver/partner of Uklon Driver, only if he/she is directly engaged in the provision/use of services by Uklon to You, for the efficient use of the Website and Application(s).

  • Uklon’s Affiliates.

Uklon may disclose Your Personal Data to any member of Uklon’s group companies/affiliates insofar as reasonably necessary for the purposes, and on the legal basis, set out in this Policy.

  • Service providers.

Uklon may disclose and share Your Personal Data to Data Processors engaged by Us for providing services related to the administration of the Website. In instances where We use a Data Processor for Processing Your Personal Data, a binding Data Processing Agreement has been entered between Us, the Data Controller, and the Data Processor to ensure that all Processing of Your Information is undertaken only for specific purposes and always in accordance with the GDPR.

If the service provider is established in a country other than EEA country and this country is not a subject of the Adequacy Decision of the European Commission, we use Standard Contractual Clauses to secure these transfers.

  • Law Enforcement or Governmental Authorities.

Uklon may disclose Your Personal Data, where such disclosure is necessary for compliance with a legal obligation, to which Uklon subject, or in order to protect Your vital interests or the vital interests of another natural person. Uklon may also disclose Your Personal Data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  • Banks.

Uklon may disclose Your Personal Data, where such disclosure is necessary for compliance with a legal obligation, set forth by the Banks, to which Uklon subject, or in order to protect Your vital interests.

Without prejudice to the stated in this Policy, Uklon neither discloses nor has intention to disclose or transmit Your Personal Data to any third party without Your consent, unless permitted or obliged by law, or by a specific contractual agreement with You.

 

DATA SECURITY

 

Uklon has implemented appropriate security and organizational measures in accordance with Article 32 of the GDPR and the Teletrust Guideline to prevent Your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

In addition, Uklon limits access to Your Personal Data to those employees, agents, contractors and other third parties who are subject to a duty of confidentiality and only process Your Personal Data on Uklon’s instructions.

Last, but not least, Uklon has put in place procedures to deal with any suspected Personal Data breach and will notify You and any applicable regulator of a breach, where Uklon is legally required to do so.

 

DATA RETENTION

 

Uklon will only retain Your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When the purposes are reached, Your data will be erased.

To determine the appropriate retention period for Personal Data, Uklon considers the amount and nature of the Personal Data, the potential risk of harm from unauthorized use or disclosure of Your Personal Data, the purposes for which Uklon processes Your Personal Data and whether Uklon can achieve those purposes through other means, and the applicable legal requirements.

If You have additional questions relating to the storage period of Your data, please do not hesitate to contact Uklon via e-mail address: privacy@uklon.eu.

 

YOUR RIGHTS

 

Your principal rights under the GDPR are:

 

Reference in the GDPR

Description

Article 13 and Article 14 of the GDPR.

You have the right to be informed about the collection and use of Your Personal Data. Uklon is providing detailed information about the purposes, methods and means of our processing of Your Personal Data in this Policy.

Article 15 of the GDPR.

You have the right to confirmation as to whether or not Uklon Processes Your Personal Data and, where Uklon does, access to the Personal Data, together with some additional information, which includes details of the purposes of the Processing, the categories of Personal Data concerned and the recipients of the Personal Data.

Article 16 of the GDPR.

Should Your Personal Data be inaccurate, You have the right to rectification and, considering the purposes of the Processing, to have any incomplete Personal Data about You properly completed.

 

Article 17 of the GDPR.

In some circumstances, You have the right to the erasure of Your Personal Data without undue delay, except for the cases of compliance with legal obligation, establishment, exercise or defense of legal claims.

Article 18 of the GDPR.

In some circumstances, You can exercise the right to restrict the Processing of Your Personal Data with subsequent right of Uklon to process it only on the basis of Your consent, for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

Article 20 of the GDPR.

You have the right to receive Your Personal Data from Uklon in a structured, commonly used and machine-readable format in case the legal ground for Uklon’s processing of Your Personal Data is Your consent, legitimate interest to perform of a contract to which You are party, or legitimate interest to take steps at Your request prior to entering into a contract.

Article 21 of the GDPR.

You have the right to object to our Processing of Your Personal Data for direct marketing purposes (including profiling for direct marketing purposes). If You make such an objection, Uklon will cease to Process Your Personal Data for this purpose.

Article 22 of the GDPR.

You have the right to object, in certain cases, to processing by means of automated decision-making including profiling.

PLEASE NOTE that these rights are subject to restrictions and exceptions as stipulated in the GDPR and/or Applicable Data Protection Laws and as such, this list serves as an illustrative example and is not intended to be exhaustive.

 

REVIEW OF THE POLICY

 

Uklon reserves the right to change this Policy at any time without prior notification and will not be liable to any party in any way for possible consequences of such changes. In case of any changes, Uklon will post the revised version of this Policy and change their effective date.

It is Your responsibility to check this Policy for any changes whenever You access and/or on the Website and in Applications. Uklon advises You to periodically review this Policy in order to be informed of any changes.

Your continued use of the Website and Applications shall be considered that You have read, understood, accepted and agreed with these changes.

Effective Date: April 01, 2022

PAYMENT POLICY

1. Terms and definitions

In the present Payment Policy (hereinafter referred to as the “Policy”), unless the context requires otherwise, the following terms shall have the following meaning:
  • Service Uklon or Service – electronic system (marketplace), providing the possibility of information exchange between consumers and providers of passenger transportation services via the Portal or Mobile Apps.
  • Administrator – Reline Management Limited, a legal entity established under the laws of Republic of Cyprus, company number: HE 357185, with its duly registered address at: 12 Dimostheni Severi, 6th floor, flat/office 601, 1080 Nicosia, Cyprus;
  • Portal – website uklon.eu;
  • Mobile App – an application for mobile devices “Uklon” for iOS and Android;
  • User – any legally capable individual who is at least 18 (eighteen) years old at the moment of registration, who accepted the provisions of the User’s Agreement and uses the services of the Portal and Mobile Apps;
  • Partner – legal entity or individual, who concluded a contract for the provision of information services to provide access to information on orders for the passenger transportation with Administrator or a third party, authorized by the Administrator, via acceptation of Public Offer, placed on the Website of Administrator: partner.uklon.com.ua or in Mobile App, or on the websites of third parties, authorized by the Administrator for the provision of information services;
  • Services — passenger transportation services by automobile transport, ordered by the Users via the Portal and Mobile App and provided by the Partners;
  • Personal Data – information or set of data about an individual who is identified or can be specifically identified with their use;
  • Bank card — bank card of international payment system MasterCard and Visa;
  • International payment system — international payment systems MasterCard, Visa. Based on the context of this Policy, international payment systems are determined depending on belonging of the User’s Bank card to a certain international payment system. Access to the international payment system is carried out by the Service with the help of third parties authorized to provide financial services and having appropriate permits and licenses.

2. General provisions

2.1. The payment for Services is carried out according to the fares rates, placed in the charter «About» of the Mobile App and on the Portal. 2.2. In periods of high demand for the Services (including, on holidays, on pre-holiday days, on days of mass events, at traffic jams, depending on the weather conditions and in other cases) the fare rates can be increased. In such case while making an order by the User in the Mobile App and Portal shall arise the following notification: «Due to the high demand in your area fare rates were slightly increased. They are recommended for a quicker car supply, and you can reduce the fare to the base, but searching time may significantly increase». The Administrator shall be entitled to make amendments to the abovementioned notification periodically. The User shall be entitled to correct the amount of proposed fare, using the functional capabilities of the App or Portal. While changing the route or extra waiting time, the trip сost shall be recalculated according to the fares. The User agrees, that in case of payment for the Services by a Bank card, the difference of recalculated сost will be automatically charged from his Bank card. 2.3. In accordance with the terms of the agreement for the relevant Services with the Partner and in accordance with the effective legislation the User shall have the obligation of payment for provided Services. The payment by cash is carried out by the User by direct transfer of cash funds to the Partner who provided the Service. 2.4. While availability of a technical possibility of making payments for the Services by Bank cards, the User shall be entitled to carry out the payment for provided Services via its Bank card. Wherein the Administrator shall act as an authorized representative (agent) of the Partner and shall carry out information and technological assistance to ensure the acceptance of payments via the Bank cards from Users and shall provide the opportunity to transfer such funds to the Partners for provided Services with the involvement of a specialized financial company, authorized to provide money transfer services. 2.5. While carrying out of the payments for the Services via Bank cards the User shall be obliged to comply with the established rules and requirements of the international payment systems as well as banks, issuing Bank cards, regulating carrying out of payments via the Bank cards. 2.6. The bank wire transfers via the use of Bank cards are carried out by the bank. The Administrator, being the Partner’s agent, shall be solely responsible for the correctness of the Service cost’s determining and providing of abovementioned information to the bank. 2.7. This Policy in part of abovementioned obligations of the Administrator as the Partner’s agent is directed to provide the possibility of payment for the Services via the use of the Bank cards by the User. 2.8. While paying via the Bank card the User regardless of his legal status and civil capacity complies with the rules and restrictions, specified in this Policy. 2.9. The User gives its direct, unconditional, and irrevocable consent to obey of all the provisions of this Policy by obey of the Requirements for ensuring the possibility of paying for the Services via the User’s Bank cards, specified in charter 3 of this Policy and/or by carrying out of paying for the Services via the use of the Bank cards. In case of the User’s disagreement with any provision of this Policy the User can’t use the service of Administrator.

3. The Requirements for ensuring the possibility of paying for the Services via the User’s Bank cards

3.1. For ensuring the possibility of carrying out payments for provided Services via the Bank card the User shall be obliged: — to install on its personal mobile device (phone, smartphone, etc.) the Mobile App or to receive the access to the Service via the Portal; — to register on the Portal or Mobile App indicating a mobile phone number; — in User’s Profile in field «Payment cards» to mention the Bank card, via which in the future the User plans to pay for Services; – while adding a Bank card the User is forwarded to the third parties’ form, authorized for providing financial services, to enter a Bank card’s data: number of card, its duration, card owner’s name, secure code (CVV2). If the Data, entered by the User, are valid and correct, the Bank card shall be successfully added to the User’s profile. The Service shall not save and transfer the Users’ Bank cards’ data. All the Bank card’s data shall be transferred to the third parties’ form, authorized for providing of financial services. The Administrator warrants, that the Mobile App, installed on the Client’s mobile device, shall transfer all entered Bank card’s data in unaltered form directly to the bank with the use of secure communication protocols. 3.2. The User shall be obliged to mention reliable and accurate information for ensuring the possibility of paying for the Services via the User’s Bank cards. The Administrator shall not be liable for reliability and accuracy of the information, provided by the User while registration as well as Bank cards’ data transferred by the User to the system. 3.3. While adding the Bank card the international payment system shall block the sum in the amount of EUR 1,00, necessary for verification of card’s data; after successful transaction confirmation (confirmation of validity and activity of the Bank card) the blocking shall be canceled.

4. The order of payment for Services via Bank cards

4.1. The payment for provided Services via Bank cards is allowed exclusively while the availability of technical possibility and User’s compliance with the Requirements for ensuring the possibility of paying for the Services via the User’s Bank cards, provided by this Policy. 4.2. In the case of impossibility to make payment for the Services via the Bank card at any reason the User shall be obliged to pay by cash.

5. Warranties and liability

5.1. The Administrator shall not be liable for the working capability and ensuring safety and security of the transferred information while conducting payments via the User’s Bank cards, as well as for the actions of the bank and the international payment systems, or other participants of the technical process of payments. All relations regarding payments via the Bank cards shall be regulated by the terms and conditions of international payment systems, obligatory for the User, and the User’s agreements with bank, issuing the User’s Bank card. 5.2. The User shall be obliged not to transfer to the third parties its personal mobile device (phone, smartphone, etc.) with installed Mobile App. In case of loss of a mobile device with installed Mobile App, via which the User is intended to make payments for the Services via Bank card, the User shall be obliged to contact the bank immediately to block the Bank card. 5.3. Any actions, carried out from the mobile device of the User, that confirm the payment for provided Services, shall be deemed as the User’s actions. If the User has any suspicions regarding the safety of the Bank card use or its unauthorized use by the third parties, the User shall be immediately obliged to notify the bank, which issued the Bank card, and Administrator. 5.4. The User shall be obliged not to remove the Bank Card from the User’s Profile from the moment of ordering the Services until the completion of the Services, as well as in case of User’s indebtedness for the rendered Services.

6. Confidentiality and personal data protection

6.1. Accepting this Policy, the User confirms, that he got acquainted and unconditionally confirms its consent with Privacy Policy, placed on the Portal and Mobile App.

7. Final provisions

7.1. The Administrator shall be entitled to engage subcontractors in the territory of certain countries for the purposes of Service, transferring the information to the Partners, Users support and Service’s support on the territory of such countries. 7.2. The present Policy shall be governed by and construed in accordance with the legislation of Ukraine. Issues other than regulated by this Policy shall be settled in accordance with the applicable legislation of Ukraine. All possible disputes arising from relations governed by this Policy shall be settled in the manner prescribed by the applicable laws of the Republic of Cyprus. Throughout the text of this Policy, unless expressly stated otherwise, the term “legislation” refers to the laws of the Republic of Cyprus. 7.3. All possible questions and complaints concerning this Policy are sent to the Customer service by email address privacy@uklon.eu. 7.4. The Administrator may amend, supplement or in any other way modify the Policy without prior notification of the User. 7.5. The Policy with all amendments and supplements is posted on the Portal and Mobile Apps. Hereby the User consents to amendments and alterations of the Policy without receiving of any special confirmation of User. 7.6. In case one or more provisions of this Policy shall be deemed invalid or such as have no legal effect because of any reasons, it does not affect the validity or applicability of the other provisions of the Policy. 7.7. This Policy is executed in English. The version of this document is valid from April 01, 2022. Company Details: RELINE MANAGEMENT LIMITED Address: 12 Dimostheni Severi, 6th floor, flat/office 601, 1080 Nicosia, Cyprus Email: privacy@uklon.eu

CANCELLATION POLICY

 

1. Terms and definitions

 

In the present Cancellation Policy (hereinafter referred to as the “Policy”), unless the context requires otherwise, the following terms shall have the following meaning:

  • Service Uklon or Service – electronic system (marketplace), providing the possibility of information exchange between consumers and providers of passenger transportation services via the Portal or Mobile Apps;
  • Administrator – Reline Management Limited, a legal entity established under the laws of Republic of Cyprus, company number: HE 357185, with its duly registered address at: 12 Dimostheni Severi, 6th floor, flat/office 601, 1080 Nicosia, Cyprus;
  • Portal – website uklon.eu;
  • Mobile App – an application for mobile devices “Uklon” for iOS and Android;
  • User – any legally capable individual who is at least 18 (eighteen) years old at the moment of registration, who accepted the provisions of User’s Agreement and uses Services of the Portal and Mobile Apps;
  • Partner – legal entity or individual, which concluded a contract for the provision of information services to provide access to information on orders for the passenger transportation with Administrator or third party, authorized by the Administrator, via acceptation of Public Offer, placed on the Website of Administrator: uklon.eu/en/partners-en or in Mobile App, or on websites of third parties, authorized by the Administrator for the provision of information services;
  • Services — passenger transportation services by automobile transport, ordered by the Users via the Portal and Mobile App and provided by the Partnersж
  • Order – an order on provision of the services on transportations of the Users and if necessary their baggage, structuring according to the required issues: itinerary, pick-up time, cost of the transportation, etc., performed by the Partner;
  • Bank Card — bank card of international payment system MasterCard and Visa;
  • International payment system — international payment systems MasterCard, Visa. Based on the context of this Policy, international payment systems are determined depending on belonging of the User’s Bank card to a certain international payment system. Access to the international payment system is carried out by the Service with the help of third parties authorized to provide financial services and having appropriate permits and licenses.

 

2. Cancellation of the Order by the User

 

2.1. The User shall be entitled to cancel the Order, placed via Portal or Mobile App, before pick-up of the Partner’s automobile as well as after pick-up. In this regard the User clicks on the field «CANCEL» on the Mobile App or Portal.

2.2. The User is needed to choose the reason why the trip is canceled. If among proposed options no one suits, the User states his own reason in the line «Comment». After the User chooses or states the reason of cancelation of the trip, the Order shall be deemed canceled.

 

3. Refund, charge of funds in case of cancellation of the Order

 

3.1. The refund of payment for provided Services is not carried out.

3.2. In case of cancellation of the Order by the User before pick-up of automobile, the payment carried out via the Bank card refunds on the User’s Bank card not earlier than in 30 (thirty) minutes after cancellation of the Order.

3.3. While cancellation of the order by the User after pick-up of automobile is not through the User’s fault or in case of cancellation of the Order by the Partner, the payment carried out by the User via the Bank card refunds on the User’s Bank card provided that User applies to the Customer service by email address privacy@uklon.eu.

3.4. While cancellation of the order by the User after pick-up time of auto is through the User’s fault, including the case when the User did not appear at the specified address, the cost of pick-up of the automobile, depending on the class of the automobile according to the fares specified in the charter Fares of the Mobile Application and/or Portal, is charged from the User’s Bank card herewith the User fully and unconditionally agrees.

3.5. While paying for the Services via the Bank card the refund by cash is not allowed. The order of refund is regulated by rules of the international payment systems.

 

4. Final provisions

 

4.1. The Administrator shall be entitled to engage subcontractors in the territory of certain countries for the purposes of Service, transferring the information to the Partners, Users support and Service’s support on the territory of such countries.

4.2. The present Policy shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Issues other than regulated by this Policy shall be settled in accordance with the applicable laws of the Republic of Cyprus. All possible disputes arising from relations governed by this Policy shall be settled in the manner prescribed by the applicable laws of the Republic of Cyprus. Throughout the text of this Policy, unless expressly stated otherwise, the term “legislation” refers to the laws of the Republic of Cyprus.

4.3. All possible questions and complaints concerning this Policy are sent to the Customer service by email address: privacy@uklon.eu.

4.4. The Administrator may amend, supplement or in any other way modify the Policy without prior notification of the User.

4.5. The Policy with all amendments and supplements is posted on the Portal and Mobile Apps. Hereby the User consents to amendments and alterations of the Policy without receiving of any special confirmation of User.

4.6. In case one or more provisions of this Policy shall be deemed invalid or such as have no legal effect because of any reasons, it does not affect the validity or applicability of the other provisions of the Policy.

4.7. This Policy is executed in English.

The version of this document is valid from April 01, 2022.

 

Company Details:

RELINE MANAGEMENT LIMITED

Address: 12 Dimostheni Severi, 6th floor, flat/office 601, 1080 Nicosia, Cyprus

Email: privacy@uklon.eu

COOKIE POLICY

INTRODUCTION

 

This Cookie Policy (hereinafter – the “Policy”) provides detailed information what cookies are used by https://uklon.eu  (hereinafter – the “Website”) and how to opt-out from their appearance and storage.

However, please pay attention that partial or full disabling of Cookies may downgrade, fracture or prevent You from use of certain elements of the Website’s functionality.

 

LEGAL AND CONTACT INFORMATION

 

Any reference in this Policy to “Uklon”, “We”, “Our”, “Us” shall mean RELINE MANAGEMENT LIMITED, a legal entity established under the laws of Republic of Cyprus, company number: HE 357185, with its duly registered address at: 12 Dimostheni Severi, 6th floor, flat/office 601, 1080 Nicosia, Cyprus.

Any reference in this Policy to “You”, “Your”, “Yourself” shall mean a natural person, who is visiting the Website/downloading the Application(s) and registering an account with Uklon (user) and Uklon Driver (driver/partners).

Any reference in this Policy to “browser” shall include but not limited to any publicly available search browsers, such as: Chrome, Firefox, Internet Explorer, Opera, Safari 5 (for Mac), etc.

In case of any questions relating to this Policy, please, do not hesitate to contact Uklon via e-mail address: privacy@uklon.eu.

 

DEFINITION OF COOKIES

 

Cookies are small-size text files with an identifier (a string of letters and numbers) that are:

  • saved in the web browser on Your computer or other device each time when You access the Website; 
  • used to identify Your computer or other device, which You use to visit the Website; and
  • used to store information, including users’ preferences and page views for customization of the Website’s content to each user and subsequent improvement of Your browsing experience and overall the Website secure functionality.

Cookies do not typically contain any information that personally identifies someone, but Personal Data that we store about You may be linked to the information stored in and obtained from cookies, e.g. IP Address, Device ID, Country or region, Click history.

For the purpose of better Cookies understanding and making a well-informed choice, we recommend to visit a respective browser Cookies guide or visit www.aboutcookies.org or www.allaboutcookies.org.

 

COOKIES APPEARANCE AND DISABLING

 

When You enter the Website, You will be informed with a respective Cookie Notice at the bottom of the Website. Any user is free to decide whether to accept or reject some or all types of Cookies with possibility to control (meaning: to allow; delete; clear or block any, including bot limited to third party Cookies) through the device browser settings. If You continue to use the Website without adjusting Your browser settings, the Cookies will be used and collected as set out in this Policy.

 

TYPES OF COOKIES THAT WE USE

 

Category 1 – Depending on the initiating party:

 

First-Party Cookies

Third-Party Cookies

Set by Uklon, accessible and readable only by Us.

Set by third-party providers, such as Google Analytics, Facebook, etc.

 

Category 2 – Depending on a period of lifetime:

 

Name

Description

Example

Session Cookies

Enabled only for the duration of the Website’s use. i.e. from the Website load and till its full closure.

The overall time; details of user device (e.g., geo-location); to provide certain live chat sessions; performance issues identification.

Permanent Cookies

Stored as file on Your computer or other device for a certain period of time.

Password.

 

Category 3 – Depending on the functionality:

 

Name

Description

Example

Essential Cookies

Strictly necessary to enable You to browse around the Website and use its features, as they were developed and intended to work. These are First-Party and Third-Party Cookies.

To protect and keep Your information secure; to authenticate Your and used device details for the Website work and services optimization; store Website user preferences (language), etc.

Security Cookies

Used to enable and support our security features, and to help us detect malicious activity and violations of our Policies. These are First-Party and Third-Party Cookies.

To protect from the cross-website tracking and malware; security issue identification.  

Analytical Cookies

Enabled for the purpose of collection of information as of the user’s activities/use of the Website and the Website overall performance. These are Third-Party Cookies

To obtain information regarding the device, time and preferred pages; the Website performance during user’s stay and use of the Website (Google Analytics); the performance of retargeting, which helps to decide whether to display or not, a relevant advertising to You when the You are visiting certain websites within the retargeting network (Google Display Network).

For the purpose of better understanding of Google Analytics, we recommend to visit website.

 

OPT-OUT FROM COOKIES

 

When You enter the Website, You will be informed with a respective Cookie Notice at the bottom of the Website. 

Any user is free to decide whether to accept or reject some or all types of Cookies with possibility to control (meaning: to allow; delete; clear or block any, including bot limited to third party Cookies) through the device browser settings. 

Browsers usually allow You to refuse to accept and delete cookies. We recommend to visit the following web pages to find information on how to block and delete cookies in respective browser:

Please note that if Necessary Cookies are disabled, the Website’s use will be unavailable or partially inaccessible.

Please note that if Session and Security Cookies are disabled, You may experience some difficulties during the use of certain Website features.

You acknowledge and agree that all possible risks due to disabling of the Security Cookies are taken by You.  

Please, note that Statistical Cookies are used to improve the overall Website performance. Without Statistical Cookies You will still be able to use and enjoy all features of this Website.

If You continue to use the Website without adjusting Your browser settings, the Cookies will be used and collected as set out in this Policy.

 

TABLE OF USED COOKIES

 

Cookie Name

Type & Retention time

Essential for the Website correct functionality

Purpose of the Cookie

Cookie related information controller

_ga

Analytical

(2 years)

No

This Cookie enables visits and visitors to be recorded and is used to distinguish users.

Google Analytics

_gid

Analytical

(24 hours)

No

This Cookie enables visits and visitors to be recorded and is used to distinguish users.

Google Analytics

_ga_<container-id>

Analytical

(2 years)

No

This Cookie is used to persist session state.

Google Analytics

_gat

Analytical

(1 minute)

No

This Cookie is used to persist session state.

Google Analytics

AMP_TOKEN

Analytical

(30 seconds to 1 year)

No

This Cookie contains a token that can be used to retrieve a Client ID from AMP Client ID service.

Google Analytics

_gac_<property-id>

Analytical

(90 days)

No

This Cookie contains campaign related information for the user.

Google Analytics

__utma

Analytical

(2 years from set/update)

No

This Cookie is used to distinguish users and sessions.

Google Analytics

__utmt

Analytical

(10 minutes)

No

This Cookie is used to throttle request rate.

Google Analytics

__utmb

Analytical

(30 mins from set/update)

No

This Cookie is used to determine new sessions/visits.

Google Analytics

__utmz

Analytical

(6 months from set/update)

No

This Cookie stores the traffic source or campaign that explains how the user reached the site.

Google Analytics

__utmv

Analytical

(2 years from set/update)

No

This Cookie is used to store visitor-level custom variable data.

Google Analytics

__utmx

Analytical

(18 months)

No

This Cookie is used to determine a user’s inclusion in an experiment.

Google Analytics

__utmxx

Analytical

(18 months)

No

This Cookie is used for campaigns mapped to Google Ads Customer IDs.

Google Analytics

_gaexp

Analytical

(90 days)

No

This Cookie is used for campaigns mapped to Google Ads Customer IDs.

Google Analytics

_opt_awcid

Analytical

(24 hours)

No

This Cookie is used for campaigns mapped to Google Ads Customer IDs.

Google Analytics

_opt_awmid

Analytical

(24 hours)

No

This Cookie is used for campaigns mapped to Google Ads Customer IDs.

Google Analytics

_opt_awgid

Analytical

(24 hours)

No

This Cookie is used for campaigns mapped to Google Ads Customer IDs.

Google Analytics

_opt_awkid

Analytical

(24 hours)

No

This Cookie is used for campaigns mapped to Google Ads Customer IDs.

Google Analytics

_opt_utmc

Analytical

(24 hours)

No

This Cookie stores the last utm_campaign query parameter.

Google Analytics

_opt_expid

Analytical

(10 seconds)

No

This Cookie is created when running a redirect experiment.

Google Analytics

_fbp

Analytical

(3 months)

No

This Cookie is used to store and track visits across websites.

Facebook

_fbc

Analytical

(2 years)

No

This Cookie is used to store last visit.

Facebook

pll_language

Essential

(1 year)

Yes

This Cookie saves the display language on the site.

Uklon

If any Third Party operated services are mentioned in the Cookies Table, these may be used to track users’ browsing habits in addition to the information specified herein and without Uklon’s or user’s knowledge. For the complete information of collected information and its retention period by a respective Third Party, familiarize Yourself with a respective privacy policy of such Third Party listed in the Cookies Table above, namely:

REVIEW OF THE POLICY

 

Uklon reserves the right to change this Policy at any time without prior notification and will not be liable to any party in any way for possible consequences of such changes. In case of any changes, Uklon will post the revised version of this Policy and change their effective date. 

It is Your responsibility to check this Policy for any changes whenever You access and/or on the Website. Uklon advises You to periodically review this Policy in order to be informed of any changes. 

Your continued use of the Website shall be considered that You have read, understood, accepted and agreed with these changes. 

Effective Date: April 29, 2022

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